CuddleCo Reviews 161

I ordered the medium size giraffe. The order arrived on time and the product is good quality.

I have recently purchased the Clara nursery set (cot and drawers), a mattress and changing mat from this company and I am so impressed. The furniture is such brilliant quality and my husband found it a dream to put together. When I placed an order I forgot to add the changing mat, I spoke to customer services who couldn’t add to my existing order but instead provided me with a free delivery code so I could order the mat separately ☺️ I would not hesitate to use this company again!

Very satisfied
Delivered promptly
Easy to assemble
Looks very smart

We received the incorrect colour nursing chair not once, but twice. Getting in touch to return and replace the order was incredibly difficult (the order was placed via John Lewis) and there were several delays to both collection and receiving the correct item. The fact that it happened twice with no real reasoning and that we were having to do all of the chasing to fix the problem was incredibly frustrating. It took nearly a month to resolve.

Ideally would leave 0 stars

Ordered a Doona trike tho rough boots website but dispatched from cuddle co as a third party retailer.

The trike is now 7 days late, and I have no details at all from cuddle co and no tracking number. I’ve emailed them and received an email saying they’ll look into it and get back to me in 3-7 working days. This will then be long after Christmas. The trike was a Christmas present for my son’s first Christmas and it is now too late to order from anywhere else. Unforgivable that they have ruined our first Christmas morning with our son.

Would avoid this company at all costs and use a reputable and reliable company instead.

Ordered a changing mat in cashmere waffle for my sister. It’s really good quality - great that it has a headless zip and water-repellant lining. Would recommend.

Lovely chair - looks great and very comfortable

Ordered from them. First day mattress arrived, second day cot arrived. Both just left on the doorstep. Now I have been told the drawers/dresser are out of stock. Im left with a cot without matching drawers, which was the whole point!

Excellent customer service. They answered promptly and resolved my issue to my uttermost satisfaction.

Delivery didnt show up. Customer service useless, saying will take 3-7 days to respond

We bought a child’s bedroom suite about a year before we needed it and put in storage .
We recently took everything out of storage and built the wardrobe and chest of drawers , all good , very happy with it . We then built the bed , but we could only find one box of 2 .
We contacted cuddleco , they were great , considering we took the Original delivery a year ago , they sent out another box for the bed , no questions asked . I’m impressed with them , (for all they know , we could of lost the original box or damaged it and given them some story to get them to supply the 2nd box for the bed ) we explained we took the delivery 12 months ago but only just built it now , I think they handled it brilliantly and quickly . Well done ! And thanks very much .
Regards
David G

Ordered nursery furniture beginning of September to be delivered 7th November. Got a text that morning (7th) that the delivery has been cancelled. They have now just told me it has been discontinued, surely they would have known that before. Also it was me that to contact them, they never contacted me.

Ordered a cot bed mattress stated 140 x 70 cm, when put into cot bed found to be 5 cm too short it measures 130 x 70cm. The 5cm gap is dangerous as the baby could get a leg or arm trapped. Tried to contact customer services chat not working emails not answered. So now I’m stuck with a mattress that can not be used and this was the most expensive that they sell. DO NOT USE CUDDLECO !

Terrible customer service, an ok mattress. My order went missing as the sender hadn’t put the correct address on the label, left to me to chase where my order was and when it would be delivered. Contacted cuddleco multiple times with no success, one point the cuddleco email got me through to the Doona customer care team.
As for the mattress itself, it’s ok I wouldn’t say it’s brilliant and it’s slightly bigger than the measurements state so doesn’t sit flush into the cot bed slots.
Probably wouldn’t use this company again in the future, I’d suggest avoiding if you can.

I would recommend this mattress as it is just perfect. Comfortable and a great fit!

Amazing! Didn’t think I’d get my nursery furniture delivered 3 days after ordering! It looks gorgeous in my nursery. Delivery men rang half an hour before delivering and put it where I needed it! Would highly recommend

Wish I had read reviews first. Mattress covered in biro marks. One reply from customer service in a month, nothing being done about it. Absolutely shocking for a company dealing with baby products where care and cleanliness should be number one priority.

I don't think this is a real company.

We made an order. It wasn't delivered.
Chat online has never worked.
No number.
Email says that they will get back to you within 7 days but never do.

Do not order from here.

Placed an order for the Luna set. The furniture that arrived was nice and easy to put together. Delivery was on time and tracking was available.

However, we had 2 of the same piece delivered meaning we couldn't assemble an item. After contacting via email and waiting 2 weeks with no reply, phone calls to a listed number that is not active but redirects to email/live chat, and going to live chat to be greeted by a message that the function is no longer available, our only solution is now a charge back via our bank.

If CuddleCo had better customer service I'd happily have given 5 stars as shipping mistakes happen.

CuddleCo eventually returned my email after 2 weeks. They sent the correct package and picked up the incorrect package free of charge. New item is great and fits in well with the other 2 items