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See what reviewers are saying

Rated 5 out of 5 stars

I ordered my stuff and it arrived 4 days later, possibly could have came quicker only because of storm Amy.But very satisfied with what I bought. Thanks to company and staff.

Rated 5 out of 5 stars

Such a shame they are stopping trading. Ordering was easy. Items packaged well and delivered on time.

Rated 5 out of 5 stars

First time a vaping product tastes like real cigarette smoke. Bold Tobacco is dynamite flavour, paired with a very strong device that offers long lasting battery - never need to light up ever again!

Company replied

Rated 5 out of 5 stars

I've tried a number of vape products over the years, from flimsy pen vapes to all kinds of disposables, and I've always found myself going back to smoking. After trying CUE's device and a variety of f... See more

Company replied

Company details

  1. Vaporizer Store

Written by the company

Here at CUE, we are dedicated to creating a world that offers everyone the means to make their goals a reality. We support you on your journey of positive change, every step of the way. Our role is to provide you the best vape products. Helping you on your journey to find alternatives to smoking. At a pace that works for you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

89 reviews

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Rated 5 out of 5 stars

This is my first purchase from Cue…

This is my first purchase from Cue Vapor and am really pleased with my vape and pods. It’s very good quality and the customer service is excellent.
I would definitely recommend Cue Vapor.

April 16, 2023
Cue Vapor logo

Reply from Cue Vapor

Hi Zoe

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you're happy with your first purchase from Cue Vapor and that you're pleased with the quality of our vape and pods. We take great pride in delivering high-quality products to our customers and providing excellent customer service.

It's wonderful to know that you would recommend Cue Vapor, and we appreciate your support. If you have any questions or need assistance with anything, please don't hesitate to reach out to our customer service team.

Kind Regards
Josh

Rated 5 out of 5 stars

Gamechanger.

Does exactly what you need from an e-cigarette. Extended battery and pod life so you'll find it hard to run out at the wrong moment. None of the aggressive nicotine hit and addict-ability that ElfBars bring, and no contribution to landfill with recycling pod options. Key benefit is waking up without vapour liquid residue in your mouth in the morning synonymous with the likes of ElfBar.

April 19, 2023
Unprompted review
Cue Vapor logo

Reply from Cue Vapor

Hi Tom

Thank you for sharing your experience with us! We're glad to hear that our e-cigarette meets your needs and that you appreciate its extended battery and pod life. We also take pride in providing our customers with a smooth vaping experience that is free of harsh nicotine hits and doesn't leave a residue in your mouth.

Moreover, we're delighted that you highlighted our recycling program. At our company, we're committed to minimizing our impact on the environment, and our recycling program is one way we're doing that. By offering recycling pod options, we're able to reduce waste and encourage sustainable practices among our customers.

We truly appreciate your support and hope to continue providing you with high-quality products and excellent service in the future. If you have any questions or feedback, please don't hesitate to reach out to us.

Kind Regards
Josh

Rated 5 out of 5 stars

Great Product, Price Well-Valued

Very smooth, does not irritate my throat. The flavours are amazing and the device lasts for a long time. Usually a week per pod depending on how much is used.

Has helped cut down smoking.

March 26, 2023
Cue Vapor logo

Reply from Cue Vapor

Thank you for sharing your experience with us! We're glad to hear that our product has helped you cut down on smoking, and that you're enjoying the smooth and flavorful vaping experience. We take great pride in providing our customers with high-quality products that are not only enjoyable, but also helpful in transitioning away from traditional smoking.

We're glad that you're finding our device to last a long time and that you're able to use it for a week per pod, depending on usage. We designed our product to be long-lasting and efficient, while still providing a great flavor and smooth vaping experience.

Thank you again for choosing our product, and for sharing your positive experience with us. If you have any questions or feedback, please don't hesitate to reach out to us.

Kind Regards
Josh

Rated 5 out of 5 stars
Cue Vapor logo

Reply from Cue Vapor

Hi John

Thank you for sharing your positive experience with us! We're glad to hear that you're satisfied with both our product and our prompt service. We strive to provide our customers with high-quality products and excellent customer service, and we're happy to know that we've met your expectations.

If you have any further feedback or questions, please don't hesitate to reach out to us.

Kind Regards
Josh

Rated 5 out of 5 stars

Haven't touched a cigarette since.

I've tried a number of vape products over the years, from flimsy pen vapes to all kinds of disposables, and I've always found myself going back to smoking. After trying CUE's device and a variety of flavours (personally I'm a fan of the Peach and Watermelon), I've not looked back since. The flavour is punchy but not overwhelming, the pods last me at least a week even with constant use throughout my working week, I barely have to think about charging it and it just fits in my pocket.

March 14, 2023
Unprompted review
Cue Vapor logo

Reply from Cue Vapor

Afternoon Sameer

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our CUE device and flavors have helped you transition away from smoking,

We designed our product to be both efficient and convenient, and we're glad to know that the pods last you at least a week even with constant use. We understand that having a product that is easy to use and fits in your pocket is important, and we're happy to know that our product meets your needs.

Thanks again for choosing our product, and for sharing your positive experience with us. If you have any questions or feedback, please don't hesitate to reach out to us.

Kind Regards
Josh

Rated 5 out of 5 stars

Only one that has worked for us *****

I have used every single gadget on the market and Cue Vapor is honestly the only one that has every worked for me ( and my partner ) over 3 week now after smoking for over 30 years. will continue and hopefully Cue Vapor will be the winning solution.

February 24, 2023
Cue Vapor logo

Reply from Cue Vapor

Afternoon Michelle

Thank you for sharing your positive experience with our product! We're delighted to hear that our Cue Vapor device has helped you and your partner transition away from smoking, and that it's been the only product that has worked for you.

We take great pride in designing our product to be effective and efficient, and we're thrilled to know that it has been working for you for over three weeks now. We understand how challenging it can be to quit smoking after years of use, and we're proud to offer a product that has helped you and your partner on this journey.

Thank you again for choosing our product and for sharing your positive feedback with us. If you have any further questions or feedback, please don't hesitate to reach out to us.

Kind Regards
Josh

Rated 5 out of 5 stars

Thank you for my purchase,very quick…

Thank you for my purchase,very quick delivery,will be buying more in the future.

February 24, 2023
Cue Vapor logo

Reply from Cue Vapor

Hi Rose

Thank you for your positive feedback and for choosing our product! We're glad to hear that you received your order quickly and that you're satisfied with your purchase.

We value your business and are committed to providing our customers with high-quality products and excellent customer service. If you have any questions or concerns about your purchase or future orders, please don't hesitate to reach out to us. We're always here to help and ensure that you have the best possible experience with our products and services.

Kind Regards
Josh

Rated 5 out of 5 stars

I really hope this company grows!!

I really hope this company grows. I have bought the device and tried many flavours not all are great but everyone has their personal taste of what they like. The device is very well made high quality finish and build. The pods are genius the way they work AND they recycle the pods send them back and they send you a gift of more of your favourite flavour pods. Orders arrive on time and customer service is good. Will be sticking with this devise now for the foreseeable future, I have tried many many capes, disposables, rechargable disposables, mods and tanks plus RDA capes making my own coils and wick. I am very happy. I found out about CUE VAPE via a leaflet through my door. They have a special starter offer on now so check them out. If you want a simple quality device with a truly none drip pod system this IS the one.

February 1, 2023
Cue Vapor logo

Reply from Cue Vapor

Afternoon Graham

Thank you for taking the time to share your positive experience with our product and company! We're thrilled to hear that you're enjoying the high-quality build and finish of our device, as well as our innovative pod system.

We appreciate your feedback regarding the variety of flavors and personal taste preferences, and we're always looking to expand our selection to cater to our customers' needs. We're also proud of our recycling program which not only helps reduce waste but also rewards our customers with more of their favorite flavors.

Thank you for choosing CUE VAPE and for your continued support. We're committed to providing our customers with the best possible experience, from high-quality products to excellent customer service and timely delivery. If you have any questions or concerns, please don't hesitate to reach out to us.

Thanks again for your feedback and for recommending us to others. We look forward to serving you again in the future!

Kind Regards
Josh

Rated 5 out of 5 stars

Good quality product

I got nice products , fast delivery and discount as well.

February 3, 2023
Cue Vapor logo

Reply from Cue Vapor

Afternoon Marianna

Thank you for your review and for choosing our products. We're happy to hear that you had a positive experience with us, and that you received your order quickly and in good condition.

We also appreciate your feedback about the discount you received. We're always looking for ways to provide value to our customers, and we're glad that you found our pricing to be competitive.

If there's anything else we can do to improve your experience with us, please don't hesitate to let us know. We're committed to providing excellent customer service and we value your feedback.

Kind Regards
Josh

Rated 5 out of 5 stars

I ordered the vape and when it arrived…

I ordered the vape and when it arrived I didn’t have the pods so when I sent a message sue sent me two packs a short time later and I was very pleased with the product

February 2, 2023
Cue Vapor logo

Reply from Cue Vapor

Hi Ian

We're sorry to hear that your order was incomplete upon arrival, but we're glad that we were able to resolve the issue quickly and to your satisfaction. Our goal is to provide excellent service and high-quality products, and we apologize for any inconvenience that may have been caused.

We appreciate your feedback and hope that you continue to enjoy your Cue Vapor products. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help and are committed to providing the best possible customer service.

Thank you for your support and we hope to serve you again in the future.

Kind Regards
Josh

Rated 5 out of 5 stars

Rubbish pods only last a day if that…

Rubbish pods only last a day if that battery life two hours if that

February 2, 2023
Cue Vapor logo

Reply from Cue Vapor

Afternoon Maria

I'm sorry to hear that you had issues with the pods and battery life of your device. We take customer satisfaction very seriously, and we're glad to hear that we were able to resolve the issue by sending you a replacement device and pods.

We hope that you have a better experience with the new device and that you continue to enjoy our products. If you have any further issues, please don't hesitate to reach out to our customer service team.

Kind Regards
James

Rated 5 out of 5 stars

I was very pleased with the product…

I was very pleased with the product excellent quality and good value for money would recommend this new vape system also kept in touch with emails

February 2, 2023
Cue Vapor logo

Reply from Cue Vapor

Afternoon Wendy

Thank you for taking the time to leave a review. We are glad to hear that you are happy with your purchase and that you found our communication helpful. Don't hesitate to contact us if you need any further assistance or have any questions in the future.

Kind Regards
Josh

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