Cue & Case Online UK Store Reviews 1,231

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including cues, cases, and accessories, often noting their excellent craftsmanship and performance. Many people highlight the outstanding service, fast delivery, and secure packaging, with several reviewers appreciating the thoughtful inclusion of small gifts. The ease of ordering and the helpfulness of the staff are also frequently mentioned, contributing to a very positive overall experience for consumers. However, some customers also noted occasional issues such as missing items in their order or a free gift not being included. A few people experienced problems with courier delivery, leading to damaged items or lost parcels. Additionally, a small number of reviewers received cues with incorrect weights or found the quality of certain cues to be unsatisfactory.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, excellent design,... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Customers frequently highlight the... See more

Quality

Consumers consistently express high satisfaction with product quality. Many reviewers highlight the excellent... See more

Service

People report positive experiences with service. Customers are delighted with the professional and efficient... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the top quality of products and quick... See more

Based on these reviews

Rated 5 out of 5 stars

I am delighted with my orange Pro147 cue and case. A significant improvement on club cues and a pleasure to play with. The range of cues at Cue and Case is outstanding. Delivery was well within es... See more

Rated 5 out of 5 stars

Our original order went missing with Royal Mail so we had to contact the company with regards to our options. They were incredibly speedy in dealing with our enquiry, gave us multiple options. We deci... See more

Rated 5 out of 5 stars

Brilliant service, fast delivery, both of my taom chalks came with QR codes for verification and with all the fakes going around these days it's nice to know I have the real stuff. My other products l... See more

Company replied

Rated 5 out of 5 stars

Back in November, I decided to upgrade my snooker cue. Like most casual players, I'm pretty hopeless, but it's nice to have a decent cue that looks, feels & performs really well. Since buying a cu... See more

Company replied


Company details

  1. Online Marketplace
  2. Billiards Supply Store

Written by the company

We’re Cue + Case, a family-run business based in Yorkshire, we’re positively passionate about Everything Snooker and Pool. Our brands include: + Baize Master + Jonny 8 Ball + PRO147 + Kudos


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I am really delighted with this company…

I am really delighted with this company and cannot recommend them enough. All the products I have ordered have been top quality and shipped quickly. On the rare occasion I’ve had an issue, it has been resolved promptly and professionally. I will definitely be using them again.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Orange Pro147…

I am delighted with my orange Pro147 cue and case. A significant improvement on club cues and a pleasure to play with. The range of cues at Cue and Case is outstanding. Delivery was well within estimated delivery and both items packaged very securely.

Will definitely be back for additional cues for presents.

5 stars.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Clear, informative website. Excellent service. Ordered a Pro147 cue and hard case set on Friday morning with standard delivery and it arrived late morning on Monday! I’m a beginner and this is the first cue I’ve owned after using club cues for a few months. All fine so far. Feels nice and balanced, looks good too. Thank you Cue and Case, would definitely recommend.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great product and service

Very happy with my purchase, great company and Ben was a great help in directing me to the products which were best suited to what I wanted

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

A Great company to deal with

The cues are great quality and they arrived very quickly. The customer service is excellent and answered my email very quick and resolved a small issue straight away. A great company to deal with and wonderful products to buy.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a 5 piece cue in Blue

Purchased a 5 piece cue in Blue. Cheap and reasonable pricing with excellent reviews. Mistakenly ordered regular shipping, contacted customer support and they upgraded the shipping free of charge.

Great customer service with excellent products

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Their products are nice

. It's hard getting the right thing that you ordered when you live in Africa. But case &cue you came through with an amazing piece of work. Love it and thank you so much

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Only bought a few items so far; cue balm, cue silk and some accessories, but service has been great. Prompt deliveries and nice to deal with a UK company that has competitive prices. Little boy enjoys the little sweetener in the parcels 😊

February 23, 2026
Unprompted review

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