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Cullen Jewellery Reviews 

11,039
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 6,408 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and patience, creating a personalized and unpressured environment. Advisors genuinely listen, offer excellent guidance, and provide clear explanations, making the entire decision-making process seamless and stress-free. People appreciate the opportunity to explore a wide selection of beautiful products, allowing them to try various styles and make confident, informed choices. This comprehensive support ensures consumers leave feeling excited and often highly recommend the company for its outstanding service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

User experience

Consumers consistently report positive user experiences, often describing them as enjoyable, stress-free, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the beautiful... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

People report positive experiences with customer service, highlighting the staff's kindness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had such a great experience with Olivia M while shopping for our wedding rings. She was so friendly, welcoming and relaxed, and never made us feel rushed or pressured. She took the time to understa... See more

Company replied

Rated 5 out of 5 stars

We walked away feeling very enlightened about what rings and details were available as well as which ones appealed to us. Madison S was extremely helpful and supportive. She listened to what we were s... See more

Company replied

Rated 5 out of 5 stars

Thank you so much Madison for the care and genuine interest in helping choose the best engagement ring. You made both appointments seamless and answered all my questions. I really appreciate everythin... See more

Company replied

Rated 5 out of 5 stars

We booked our appointment with Ally and myself and my Morher were coming to shop knowing very little around the process of shopping for engagement rings. Ally was amazing from start to finish of our a... See more

Company replied


Company details

  1. Jeweler
  2. Diamond Dealer
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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5.0

All reviews

(11,039)

6,234 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Samah went above and beyond to help us…

Samah went above and beyond to help us throughout the entire process. I’d highly recommend requesting her services when visiting Cullen Jewellers.

July 11, 2026
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Reply from Cullen Jewellery

So glad you enjoyed your appointment with me! - Samah

Rated 5 out of 5 stars

Hayley was fantastic

Hayley was fantastic! She really made the appointment easy and explained everything perfectly. I was very nervous going in but she made me feel very at ease at how easy the process is!

July 11, 2026
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Reply from Cullen Jewellery

Hey Samantha, thank you so much for your lovely review! I'm so glad you enjoyed our appointment as much as I did!
- Hayley A

Rated 5 out of 5 stars

See Olivia M at Cullen!

We had such a great experience with Olivia M while shopping for our wedding rings. She was so friendly, welcoming and relaxed, and never made us feel rushed or pressured. She took the time to understand what we liked, offered really helpful advice, and helped us find rings that were perfect for us. She made the whole experience enjoyable and stress-free. We have already recommend her to a couple of our friends who are getting engaged/looking for wedding rings. Thank you for making such a special part of our wedding planning so easy and memorable!!

July 11, 2026
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Reply from Cullen Jewellery

Georgia, thank you so much for your beautiful review! I'm so glad you had a good time in your appointment today! Thank you again! - Olivia M

Rated 5 out of 5 stars

Thank you Madison

Thank you so much Madison for the care and genuine interest in helping choose the best engagement ring. You made both appointments seamless and answered all my questions. I really appreciate everything you did to make this decision special. I’m excited for the next steps. I would highly recommended going to Cullen. Thank you again Madison x

July 11, 2026
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Reply from Cullen Jewellery

Thank you so much for your kind words! Was lovely assisting you and helping you find a beautiful ring! - Madison S

Rated 5 out of 5 stars

great experience!

Alayca was super accommodating when this wasn’t a typical appointment for an engagement ring, I was able to ask all questions and look at a few different pieces and felt really comfortable. It was a really nice experience!

July 10, 2026
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Reply from Cullen Jewellery

Thank you so much for the lovely review ☺️ It was my pleasure!
- Alayca O

Rated 5 out of 5 stars

Niaz was so helpful!!

Niaz was so helpful!!! And answered all my questions and concerns

July 10, 2026
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Reply from Cullen Jewellery

Hey Cameron, I'm so glad you enjoyed your appointment with me! - Niaz N

Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish! Sophie at Cullen was incredibly knowledgeable, patient, and made the whole process of choosing an engagement ring so easy. They genuinely care about helping you find the perfect ring, and the quality is outstanding. I couldn’t be happier and would highly recommend them to anyone looking for beautiful jewellery and exceptional service.

July 10, 2026
Rated 5 out of 5 stars

Wedding Ring Appointment

My fiancé and I went to the Kew showroom looking for wedding rings for our upcoming wedding. We were well looked after by Alayca who was very supportive and was able to offer suggestions to help us narrow down our options while finding the right rings for us. She was kind, patient and felt genuinely happy to help us! I can’t recommend Alayca more!

July 6, 2026
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Reply from Cullen Jewellery

Thank you so much for the lovely review! It was an absolute pleasure
- Alayca O

Rated 5 out of 5 stars

Excellent service

Excellent service, very knowledgeable and honest

July 10, 2026
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Reply from Cullen Jewellery

Thank you very much for the kind review! I'm so happy to hear you had a great experience with us!
- Sydney B

Rated 5 out of 5 stars

Golsa was really helpful

Golsa was really helpful, knowledgable and listened with great recommendations. The store itself is also beautiful, with a lovely atmosphere.

July 10, 2026
Rated 5 out of 5 stars

Sydney was great- she was kind

Sydney was great- she was kind, patient and knowledgeable. She provided helpful education, and very quickly helped us narrow down our preferences.

June 18, 2026
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Reply from Cullen Jewellery

Thank you for the kind words! I'm so glad to hear I was able to help make your ring journey a great experience.
- Sydney B

Rated 5 out of 5 stars

Mindy was a phenomenal

Mindy was a phenomenal. She helped me narrow options, sort out my semi-coherent thoughts and offered great advice on every aspect from the stone choice to process and price. The consult couldn't have been more pleasant.

July 8, 2026
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Reply from Cullen Jewellery

Thank you so much Richard! It was such a pleasure to meet you. Congratulations! - Mindy J

Rated 5 out of 5 stars

Sydney was the best!

Sydney was so warm, welcoming and knowledgeable. Such a fantastic experience.

July 10, 2026
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Reply from Cullen Jewellery

Thank you for the kind words! It was such a pleasure to assist you both on such an exciting day - I look forward to chatting soon!
- Sydney B

Rated 5 out of 5 stars

Amazing designs, amazing service!

From the moment I started working with Pasha I knew this was where I was getting my engagement ring for my girlfriend from. I knew a rough idea of what I wanted and Pasha made the whole experience so enjoyable, easy and meaningful. I wanted a few qualities from a few of their rings on their website all put into one and Pasha made that happen for me. Pasha was so helpful every step of the way, replied very promptly and was so kind. I 100% recommend Cullen Jewellery for your custom made rings and can not recommend Pasha enough!

July 11, 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much for your kind words! It's been such a pleasure working with you and I cannot wait to see the final piece! - Pasha B

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