Cultbeauty Reviews 

45,229
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 13,686 reviews, reviewers had a great experience with this company. Customers frequently praise the wide range of quality beauty products, fair and competitive prices, and the great discounts available on the online store. Many people also appreciate the fast and efficient delivery service, noting that their packages usually arrive safely and are carefully packed. However, some customers also noted recurring issues with high shipping fees and unexpected extra costs for international deliveries. Others experienced frustrating delivery delays, or reported that their parcels were sent to local post offices instead of being delivered to their homes, and sometimes boxes arrived heavily damaged in transit.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent selection, effective... See more

Delivery service

Clients share ambiguous opinions on delivery service, reflecting a high level of disagreement among... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear divergence in satisfaction... See more

Quality

People report positive experiences with quality, highlighting that the items offered are effective and... See more

Price

Customers consistently note positive experiences with price, highlighting that the selection features... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of products. However disappointed to see the shipping to Ireland has dramatically increased to 10 euro for orders under 150euro. This will put me off shopping from cult beauty in the f... See more

Company replied

Rated 4 out of 5 stars

Everything I ordered arrived safely. The packing was great. I have a note on the courier. The package arrived on Thursday morning to Muscat but they are delivered next Monday. Took more than a week to... See more

Company replied

Rated 4 out of 5 stars

All products are really great, I am not satisfied with the delivery service, the box was heavily smashed - luckily all inside is safe and sound. Please pay attention to the delivery company you are wo... See more

Rated 4 out of 5 stars

Lot of products, you ship to Israel and your prices are okay. But I recently tried to cancel an order I made by mistake and the answer was that they “can’t cancel the order “. Very disappointed about... See more

Company replied


Company details

Written by the company

Aside from eliciting squeals of delight when it arrives at CBHQ (a sure-fire sign that we’re on to a winner), it also has to exceed all our expectations (and often shift the goalposts altogether). These are the products you will. not. be. parted from – the jars you dutifully decant, the tubes you scissor open and the bottles you store upside down to ensure you don’t waste a single drop. Firm fixtures of make up artists’ kits, you’ll find these formulas jealously guarded backstage at fashion weeks and photoshoots, and also in the bathrooms of the AAA-List who choose these products for love (not money). Staggeringly efficacious, these do ‘what they say on the tin’ and then some… the only thing they will not do is disappoint.


Contact info

4.1

Great

TrustScore 4 out of 5

45K reviews

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4.1

All reviews

(45,229)

17,119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great store18/08/2026

Had the product I needed, sent it in food time with some free samples of other things which was nice. And delivery was speedy.

August 1, 2026
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Reply from Cultbeauty

Thanks so much for leaving us a review, we love reading your feedback!

Enjoy your Cult Beauty buys, hope to see you again soon.

Best wishes,
Cult Beauty

Rated 3 out of 5 stars

You could have stated right away that…

You could have stated right away that you don't ship to Croatia, instead of letting me select and buy the item, only to wait a few days before being told the order wouldn't go through.
UPDATE: thanks for reaching out, I am still a little bit sad I can’t get those pretty colors :(

August 9, 2026
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Reply from Cultbeauty

Hi,

I sincerely apologise for the frustration and inconvenience this experience has caused you. We understand how disappointing it must be to have your order canceled after waiting, and we regret that our system didn't clearly communicate shipping limitations upfront. We are actively working to improve this process.

I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia

Rated 1 out of 5 stars

i still haven't receive my order

i still haven't receive my order, over a week already

August 8, 2026
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Reply from Cultbeauty

Hi,

I am very sorry to hear that your order has not yet arrived after over a week. I understand how frustrating this can be. I have sent a message to your account to help resolve this issue for you.

Best Regards,
Natalia

Rated 1 out of 5 stars

It’s very bad I paid more many wish…

It’s very bad I paid more many wish shipment and also when they bring it for me I paid mire money for the delivery!!!!

August 8, 2026
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Reply from Cultbeauty

Hi,

Thank you for reaching out to us. We sincerely apologise for the unexpected charges you encountered with your shipment and delivery. We understand how frustrating this must be, and we want to assure you that we are here to help.

I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia

Rated 5 out of 5 stars

CultBeauty my favorite

CultBeauty my favorite, I find always everything. best brands et very fast delivery, thank you 😊

August 8, 2026
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Reply from Cultbeauty

Thanks so much for leaving us a review, we love reading your feedback!

Enjoy your Cult Beauty buys, hope to see you again soon.

Best wishes,
Cult Beauty

Rated 1 out of 5 stars

Everything

August 1, 2026
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Reply from Cultbeauty

Hi,

I am really sorry about your recent experience.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia

Rated 5 out of 5 stars

I’m very happy with my experience with…

I’m very happy with my experience with Cult Beauty! Got my order very quick with delivery to Germany and as a present full bag with travel luxury products! Wow, thanks Cult beauty!)

July 31, 2026
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Reply from Cultbeauty

Thanks so much for leaving us a review, we love reading your feedback!

Enjoy your Cult Beauty buys, hope to see you again soon.

Best wishes,
Cult Beauty

Rated 5 out of 5 stars

Good order and product

December 26, 2025
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Reply from Cultbeauty

Thanks so much for leaving us a review, we love reading your feedback!

Enjoy your Cult Beauty buys, hope to see you again soon.

Best wishes,
Cult Beauty

Rated 5 out of 5 stars

Everything was amazing

The delivery service was very good, got notified for every step, it took a reasonable amount of time to arrive. The Patrick Ta blush in the color Out Of Office is a really great product, got many compliments. Altogether, I‘m really pleased with my order, I will definitely order again.

August 8, 2026
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Reply from Cultbeauty

Thanks so much for leaving us a review, we love reading your feedback!

Enjoy your Cult Beauty buys, hope to see you again soon.

Best wishes,
Cult Beauty

Rated 1 out of 5 stars

I still haven't received my package on…

I still haven't received my package on the scheduled day.

July 30, 2026
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Reply from Cultbeauty

HI,

I am very sorry to hear that your package has not arrived on the scheduled day. I understand how frustrating this must be. I have sent a message to your account to help resolve this issue for you. Please log in at your convenience to view my message.

Best Regards,
Natalia

Rated 5 out of 5 stars

Kept me informed on my delivery.

Kept me informed on my delivery.
Arrived on time very good service

August 3, 2026
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Reply from Cultbeauty

Thanks so much for leaving us a review, we love reading your feedback!

Enjoy your Cult Beauty buys, hope to see you again soon.

Best wishes,
Cult Beauty

Rated 5 out of 5 stars

I recently had an issue with an Oribe…

I recently had an issue with an Oribe shampoo from one of my Cult Beauty orders. The bottle arrived damaged and the shampoo had leaked inside the parcel, which was understandably disappointing.

Although the resolution took longer than I initially expected and I had to provide some additional information, I really appreciated that the matter was ultimately resolved and that Cult Beauty provided a credit for the damaged product.

I would especially like to thank Taylor, Billie, Rumiko and Takahisa for their assistance throughout the process. They were helpful and professional, and I appreciate the effort they made to resolve the issue.

Overall, I’m pleased with the final resolution and grateful for the support I received from the customer service team.

August 5, 2026
Unprompted review
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Reply from Cultbeauty

Thanks so much for leaving us a review, we love reading your feedback!

Enjoy your Cult Beauty buys, hope to see you again soon.

Best wishes,
Cult Beauty

Rated 5 out of 5 stars

Great Order !

Great Order !

July 31, 2026
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Reply from Cultbeauty

Thanks so much for leaving us a review, we love reading your feedback!

Enjoy your Cult Beauty buys, hope to see you again soon.

Best wishes,
Cult Beauty

Rated 5 out of 5 stars

Seamless shopping experience

Seamless shopping experience

August 1, 2026
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Reply from Cultbeauty

Thanks so much for leaving us a review, we love reading your feedback!

Enjoy your Cult Beauty buys, hope to see you again soon.

Best wishes,
Cult Beauty

Rated 5 out of 5 stars

Damaged item/order

I ordered two Huda Beauty palettes, and unfortunately, one of the eyeshadows in the Icy Nude palette arrived shattered. I contacted customer support and initially was offered a €10 credit as compensation, which wasn’t quite what I was hoping for.

After the issue was escalated, Louann and Simone from the customer support team kindly arranged a replacement for me, and the new palette arrived safely. I was pleasantly surprised by how the issue was handled, especially after reading some mixed reviews from other shoppers.

Overall, a positive experience, and I really appreciate Louann and Simone for resolving the issue!

August 7, 2026
Unprompted review
Cultbeauty logo

Reply from Cultbeauty

Thanks so much for leaving us a review, we love reading your feedback!

Enjoy your Cult Beauty buys, hope to see you again soon.

Best wishes,
Cult Beauty

Rated 5 out of 5 stars

I have to say their customer service is…

I have to say their customer service is great! I had my package delivered and it was damaged. Box was all broken and a product was open. I wrote them and in a matter of minutes they had answered and sent a new product!!

August 8, 2026
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Reply from Cultbeauty

Thanks so much for leaving us a review, we love reading your feedback!

Enjoy your Cult Beauty buys, hope to see you again soon.

Best wishes,
Cult Beauty

Rated 5 out of 5 stars

I have been a client of cult beauty for…

I have been a client of cult beauty for over 6 years now. And i always come back to it whenever i want something specific that i can’t find elsewhere. The shopping experience is always flawless. Products are legit. The only down point is the price i need to pay when the shipment arrives due to the international shipping. Love you cult

July 31, 2026
Cultbeauty logo

Reply from Cultbeauty

Thanks so much for leaving us a review, we love reading your feedback!

Enjoy your Cult Beauty buys, hope to see you again soon.

Best wishes,
Cult Beauty

Rated 5 out of 5 stars

Love Cult beauty!

August 1, 2026
Cultbeauty logo

Reply from Cultbeauty

Thanks so much for leaving us a review, we love reading your feedback!

Enjoy your Cult Beauty buys, hope to see you again soon.

Best wishes,
Cult Beauty

Rated 1 out of 5 stars

I never got the product

I never got the product

August 8, 2026
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Reply from Cultbeauty

Hi,

I am so sorry to hear that you did not receive your product. I understand how frustrating this must be. I've sent you a message to help resolve this issue.

Best Regards,
Natalia

Rated 5 out of 5 stars

Great experience

Smooth and fast delivery. Reliable service and quality products.
Happy with my order and will definitely do it again.

August 1, 2026
Cultbeauty logo

Reply from Cultbeauty

Thanks so much for leaving us a review, we love reading your feedback!

Enjoy your Cult Beauty buys, hope to see you again soon.

Best wishes,
Cult Beauty

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