Cultbeauty Reviews 

45,229
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 13,686 reviews, reviewers had a great experience with this company. Customers frequently praise the wide range of quality beauty products, fair and competitive prices, and the great discounts available on the online store. Many people also appreciate the fast and efficient delivery service, noting that their packages usually arrive safely and are carefully packed. However, some customers also noted recurring issues with high shipping fees and unexpected extra costs for international deliveries. Others experienced frustrating delivery delays, or reported that their parcels were sent to local post offices instead of being delivered to their homes, and sometimes boxes arrived heavily damaged in transit.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent selection, effective... See more

Delivery service

Clients share ambiguous opinions on delivery service, reflecting a high level of disagreement among... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear divergence in satisfaction... See more

Quality

People report positive experiences with quality, highlighting that the items offered are effective and... See more

Price

Customers consistently note positive experiences with price, highlighting that the selection features... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of products. However disappointed to see the shipping to Ireland has dramatically increased to 10 euro for orders under 150euro. This will put me off shopping from cult beauty in the f... See more

Company replied

Rated 4 out of 5 stars

Everything I ordered arrived safely. The packing was great. I have a note on the courier. The package arrived on Thursday morning to Muscat but they are delivered next Monday. Took more than a week to... See more

Company replied

Rated 4 out of 5 stars

All products are really great, I am not satisfied with the delivery service, the box was heavily smashed - luckily all inside is safe and sound. Please pay attention to the delivery company you are wo... See more

Rated 4 out of 5 stars

Lot of products, you ship to Israel and your prices are okay. But I recently tried to cancel an order I made by mistake and the answer was that they “can’t cancel the order “. Very disappointed about... See more

Company replied


Company details

Written by the company

Aside from eliciting squeals of delight when it arrives at CBHQ (a sure-fire sign that we’re on to a winner), it also has to exceed all our expectations (and often shift the goalposts altogether). These are the products you will. not. be. parted from – the jars you dutifully decant, the tubes you scissor open and the bottles you store upside down to ensure you don’t waste a single drop. Firm fixtures of make up artists’ kits, you’ll find these formulas jealously guarded backstage at fashion weeks and photoshoots, and also in the bathrooms of the AAA-List who choose these products for love (not money). Staggeringly efficacious, these do ‘what they say on the tin’ and then some… the only thing they will not do is disappoint.


Contact info

4.1

Great

TrustScore 4 out of 5

45K reviews

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4.1

All reviews

(45,229)

17,119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Didn’t receive my order because after 4…

Didn’t receive my order because after 4 days of submitting my order, I received an email that the item is out of stock.
The website should be updated frequently

August 15, 2026
Cultbeauty logo

Reply from Cultbeauty

Hi,

Thank you for bringing this to our attention. We sincerely apologise for the inconvenience and frustration this has caused. We understand your disappointment and are actively working to improve our website's inventory updates.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia

Rated 2 out of 5 stars

Inexplicable shipping costs

I can’t understand the costs of shipping ! €10 up to €200 and then €5 !!! I am gold and I feel this is unfair and Inexplicable . Where are my benefits ? I was gifted €25 for my birthday and I had to pay €10 for shipping . Cult beauty you don’t want Europeans as clients . Otherwise I can’t understand it . Pity . You were the main beauty site from where I used to purchase . It won’t be the same from now on

August 16, 2026
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Reply from Cultbeauty

Hi Elena,

Thank you for taking the time to share your feedback. We understand your disappointment regarding the shipping costs and the perceived lack of benefits for our loyal customers. We truly value your business and are sorry to hear that our recent changes have impacted your shopping experience. Your comments are important to us as we continuously strive to improve our services.

Best Regards,
Natalia

Rated 1 out of 5 stars

Some of my products were broken

Some of my products were broken

August 8, 2026
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Reply from Cultbeauty

Hi Paula,

I am so sorry to hear that some of your products arrived broken. This is definitely not the experience we want for our customers. We are actively reviewing our packaging process to prevent this from happening again. I’ve just sent you a message. Please take a look when you have a moment.

Best Regards,
Natalia

Rated 5 out of 5 stars

I highly recommend your website

I highly recommend your website. You have good and effective products. I am ordering for the second time and within a month my skin has undergone an amazing change. Shipping arrives quickly and is well packaged. Thank you very much.

August 9, 2026
Rated 1 out of 5 stars

Order was cancelled by them because it…

Order was cancelled by them because it doesnt ship to Cyprus even though it said shipping was available.

August 15, 2026
Cultbeauty logo

Reply from Cultbeauty

Hi,

I sincerely apologise for the frustration and inconvenience caused by the cancellation of your order, especially after it indicated that shipping to Cyprus was available. I understand how disappointing this must be.

I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia

Rated 2 out of 5 stars

Delivery is a disaster for me

I ordered from France on the 08/08/26 and it has not been delivered yet. Still waiting to know where it is… a bad experience for me…

August 8, 2026
Cultbeauty logo

Reply from Cultbeauty

Hi,

We understand your frustration regarding the delayed delivery of your order from France.

I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia

Rated 1 out of 5 stars

Catastrophic delivery!!!

That was the worst delivery experience I had in my life. No courier ever reached out to me, yet they pretended I wasn’t at the address and directly dropped the package to the post office. I will never ever order from you because your delivery is offensive to your customers. Beyond awful!!!

August 7, 2026
Cultbeauty logo

Reply from Cultbeauty

Hi,

I am truly sorry to hear about your extremely frustrating delivery experience. It's completely unacceptable that your package was dropped off at the post office without any attempt to reach you. We are reviewing this incident to prevent similar occurrences.

I’ve just sent you a message. Please take a look when you have a moment.

Best Regards,
Natalia

Rated 4 out of 5 stars

Great

The order I received was sound and safe, it only took longer than I expected. I will order again.

August 20, 2026

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