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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent quality of the products, particularly the football shirts, which often exceeded expectations and were described as authentic and special. Customers also frequently highlighted the exceptional service, noting the easy buying process, smooth communication, and professional approach. The delivery service received high marks for being fast, efficient, and well-packaged, with many appreciating the care taken in presenting the items. The company's amazing selection of unique shirts was also a significant draw, making it a recommended choice for collectors and enthusiasts. However, some people mentioned occasional issues, such as receiving a shirt that was not as advertised or experiencing longer delivery times than promised. Despite these minor concerns, the company often resolved problems efficiently, sometimes even offering bonus gift codes for the inconvenience.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality of... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the fantastic and great quality... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and smooth shipping,... See more

Order

Users describe positive interactions with order, with many reviewers expressing satisfaction with the overall... See more

Service

Consumers find service to be positive, with many reviewers describing it as super, exceptional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent company to buy from for any football shirt collector or enthusiast. They have an amazing selection of European and South American shirts, as well as from other world countries. I have be... See more

Company replied

Rated 5 out of 5 stars

Bought loads of shirts from here. Only once did I receive one shirt that was not as advertised, but the process to resolve the issue was effortless. Was offered a full refund but instead I returne... See more

Company replied

Rated 5 out of 5 stars

Order a shirt that was shipped to a wrong address by Royal Mail. They returned it but most likely got lost in the process. Contacted their support team and after some time of waiting for the parcel to... See more

Company replied

Rated 5 out of 5 stars

I had some issues with additional taxes that needed to be paid. After reaching out to their help desk, Cult Kits provided me with an excellent solution. On top of that, I have recieved the products in... See more

Company replied


Company details

  1. Clothing Store
  2. Soccer Store

Written by the company

Welcome to Cult Kits, the destination for authentic vintage football shirts, retro soccer jerseys, original match-worn kits, and rare classic football shirts from around the world. Whether you're hunting for a classic Premier League jersey, a 90s international shirt, or a throwback from your favourite club, we stock thousands of original and 100% authentic football shirts for true collectors and casual fans alike. Explore our carefully curated drops with new shirts added daily at 6PM via The Daily Drop. From iconic World Cup kits to rare club issue shirts, Cult Kits is the trusted source for vintage football fashion and nostalgia. To put it simply, Cult Kits is 'the' vintage shop for football fans to find their favourite shirts & jerseys. Just sit back and browse the collection, whilst wallowing in some nostalgia. We are trusted sellers of authentic classic football shirts from all over the world, based in Swindon, UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loving my new purchase

Loving my new purchase. Great price. Item was exactly as described. Order arrived really quickly & was well packaged.

March 25, 2025
Cult Kits logo

Reply from Cult Kits

Thanks, Jason. We really appreciate you taking the time to provide a review. Hopefully we see you back again soon.

Rated 5 out of 5 stars

A brand you can trust

It goes along way knowing you're buying from a trusted seller, the fact of the matter is I'm always slightly hesitant being a collector. If it's to good to be true it usually is. However Cult Kits are professional and there customer service is top notch. Having bought a surprise shirt I loved the service so much I've done it again before they stop as it's limited edition. Rest assured this is a brand you can trust

February 19, 2025
Rated 5 out of 5 stars

Top notch service 🙌

I've placed a few orders at Cult Kits and without fail the team are always delivering quality shirts with very responsive customer service 🙌

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

2009 Arsenal Training Shirt

I was interested in a football shirt for my Great Nephew's 16th birthday but wasn't sure about the size, David Jones replied to my email over the weekend assuring me he would have the information by Monday morning and true to his word i received an email with the measurements and duly ordered the shirt. Excellent service, i work in customer service myself and have high standards so it refreshing to deal with likewise people, will definitely recommend.

February 17, 2025
Unprompted review
Cult Kits logo

Reply from Cult Kits

Thanks for the support – and happy to assist any time!

Rated 5 out of 5 stars

Authenticity!

Wide range of rare authentic classic t-shirts with good customer service!

January 28, 2025
Unprompted review
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Reply from Cult Kits

Hello Faisal. Thank you for your feedback. We did reply to you on 5th February stating that we had contacted the courier on your behalf. We are still chasing them for you and awaiting their reply. Rest assured we are doing everything we can to rectify the courier's mistake.

Rated 1 out of 5 stars

Fake Napoli shirt again !!

Happened again I purchased a Napoli away shirt and it arrived and was a turkey fake copy about 4 weeks ago told this was a one off and a genuine mistake.. guess what purchased again this week after putting my faith back in the company NOPE FAKE AGAIN. This is totally unacceptable!!😡😡

February 8, 2025
Unprompted review
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Reply from Cult Kits

Hi. We are sorry to hear you are disappointed. I can assure you that all the shirts we sell are checked thoroughly for authentication. The Napoli shirts in question are genuine shirts with minor manufacturing faults such as missing tags or incorrect sizing info. It's because of these minor faults that we are able to sell for a cheap price. We simply would not sell fake shirts. Of course, if you are unhappy with the product we have a 30 day returns policy on all our items.

Rated 5 out of 5 stars

best best best!

been purchasing from them for more than 10 times and always had a pleasant experience with them

1. never miss anything from your order
2. all the items are as described on the website

the only suggestion i have for Cultkits is to add measurement of each shirt, as each shirt from different era/apparel has different sizing.

February 4, 2025
Unprompted review
Cult Kits logo

Reply from Cult Kits

Thank you for your review and support. We take on your feedback regarding the measurements and we're working on this feature for future site updates.

Rated 5 out of 5 stars

Great company with helpful staff

A great selection of rare football shirts for every collector. The staff are knowledgeable and helpful with all enquiries. Thank you!

February 5, 2025
Unprompted review
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Reply from Cult Kits

Thanks, Michael – we really appreciate the kind words and support. We look forward to fulfilling future orders from you.

Rated 5 out of 5 stars

The best in the game

Cult Kits is top tier. From kit selection, to shipping and handling, to customer service they simply do not miss. They got so many options from international to clubs all throughout the years and you know what you’re purchasing because they provide great description of the condition along with photos to show for it. I’m located from California, USA and they have been consistent to have my purchase ready to take off by the next business day. I’ve only ever had to reach out once for customer service and they responded quickly and helped sort out my request. I’m 19 purchases deep with cult kits so take a veterans word when I say this is the go to.

January 16, 2025
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Reply from Cult Kits

Hello David – Thank you for your review, we truly appreciate it. We look forward to helping you grow your collection.

Rated 1 out of 5 stars

Beware if you’re outside the UK

Not the best customer service for people outside of the UK. I was unsatisfied with my purchase since the product did not match the description, I tried to return it and they unfortunately gave me a very hard time, claiming I had to pay for all of the shipping cost to return it from the US to the UK (+$90). Then they were willing to reimburse a small portion of it IF I accepted store credit instead of a full refund. Very disappointing considering this is my favorite store to buy my jerseys.

January 14, 2025
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Reply from Cult Kits

Hello Mel. Thank you for your feedback. We are sorry to hear that you are unsatisfied with your experience. Whist we were not able to offer you a free returns shipping label, we did offer to have the item collected via a courier service for $35. Once the item was returned a full refund or store credit would then be issued. By stating that you then wished to keep your purchase we assumed your case regarding the return was closed. We are keen to learn from this review, so please contact us at your earliest convenience to help us resolve this matter further.

Rated 5 out of 5 stars

Excellent shirts and excellent customer care

This company always gives 100% in customer care - no query is ever too small to deal with. They have a great selection of shirts, which are well packaged and delivered promptly.

January 15, 2025
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Reply from Cult Kits

Thanks, Pam. We massively appreciate your support and look forward to helping your shirt collection grow.

Rated 1 out of 5 stars

Is been over 2 months and no answer

Is been over 2 months and no answer
I order a shirt in November 19th 2024 is January 30th and still no answer about the delivery or refund.
They don't help me at all and they just tell me is a delivery issue.
How can I work with this?

November 19, 2024
Unprompted review
Cult Kits logo

Reply from Cult Kits

Hello Estefania.

Thank you for your review. We have responded to all your email enquiries regarding the matter of your returned package from customs. Sadly, when items are rejected by customs we can not control the time it takes for packages to come back to us.
As a result, we have reached out to the courier on your behalf and are still awaiting a reply.

Due to the time now passed, we have refunded your order in full. We apologise for the disappointment caused by the actions of customs and we continue to do all we can to resolve this matter. Thank you for your understanding and patience.

Rated 5 out of 5 stars

Amazing shirts

Amazing shirts. Amazing service. Every item I’ve purchased from Cult Kits has always been sent to me really quickly and exactly as described. I highly recommend any football shirt enthusiast to use Cult Kits.

January 27, 2025
Unprompted review
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Reply from Cult Kits

Thanks Josh, that's really kind of you. We look forward to processing your next order with us.

Rated 5 out of 5 stars

A+++

Had a couple of questions around specific sizes, so had to reach out to email them. They responded very quickly and provided me with what I needed to purchase.

Item arrived exactly as described - would use again!

January 7, 2025
Unprompted review
Cult Kits logo

Reply from Cult Kits

Thanks for the kind words, Elliot. Hopefully we see you back again soon.

Rated 5 out of 5 stars

Top 10 Kit!

The item was exactly as described. I was very satisfied with my purchase and will definitely use Cult Kits again.

January 8, 2025
Unprompted review
Cult Kits logo

Reply from Cult Kits

Thanks, Thomas. Enjoy the shirt(s) and see you again soon!

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