cultofcoquette.com Reviews 40

Their customer service is top tier and made a huge difference when I had to exchange the original pair I ordered for a lower heel pair.

The most insanely unhelpful customer service and horrible company to deal with. Their return policy and refusal to have any sort of customer service AND threaten legal action if you attempt to resolve the issue by cancelling on your end is horrendous. BUYER BEWARE. I posted this on their socials as well and they blocked me for that. Be careful who you purchase from..

Purchased more than 10 pairs of shoes from this brand and have also gifted many to my friends. There’s a style for everyone, and every occasion. I love how the designs match whatever aesthetic I’m going for.

I recently bought a pair of shoes from them and I’m honestly impressed. I’ve heard about the brand being vegan and cruelty-free, which is a big deal for me, but I wasn’t sure what to expect in terms of quality and comfort. Turns out, they nailed it. These shoes are gorgeous and perfect for dressing up or adding a little glam to a casual outfit and they were even prettier in person! I wore them to a wedding and was on my feet dancing for hours. My feet weren’t killing me at the end of the night, which says a lot for a pair of heels cuz I’m a big baby when it comes to high heels and always end up taking them off before the night is over!

If you’re looking for shoes that are stylish, comfy, and kind to the planet, I’d definitely recommend checking them out. I’m already eyeing another pair!

I ordered a pair of shoes from Cult of Coquette after being captivated by their promises of luxury-quality craftsmanship and ethical production. Unfortunately, the reality could not have been further from what was advertised.

Upon arrival, the shoes looked nothing like the images on the website. The shape was completely off, the quality was appallingly low, and it was immediately clear that I had been deceived by misleading marketing. As someone who only invests in high-quality, luxury goods, I can confidently say these shoes are far from luxury.

I reached out to the owner within five minutes of receiving the package, hoping to resolve the issue amicably. To my dismay, my concerns were dismissed outright, and a refund was refused despite the glaring discrepancy between what was promised and what was delivered.

For anyone considering a purchase from this business, I urge you to proceed with extreme caution. My experience was marked by deception, poor customer service, and a refusal to stand behind the quality of their product. A true luxury brand would never operate this way.

Save your money and avoid the headache—I will never shop here again.

Mon, May 12, 12:17 PM
to Cult

Hello,

I would like to return these. Please send the return label.

Thanks,
Kelli

May 12, 2025, 3:16 PM
H Kelli,

No problem, to return you can either send back yourself or we can send you an invoice for $9.99 and a pre paid label.
Please let me know which you prefer. Once received, we can either do an exchange or set up a store credit which does not expire.

When preparing your return package, please include your original packing slip and if you would like to exchange instead of a store credit you can make a note about the item you would like to exchange for.

May 25, 2025, 1:07 AM
I purchased these shoes because I loved the style they showed online, but after receiving them, I’m genuinely disappointed. The style is off, and the quality doesn’t match what was advertised. The bottom of the shoe is like something I’d find at Target, and the part that’s supposed to hold my foot is way too big. This doesn’t match the product description at all.

I want to be clear: these shoes are unworn. I tried to let it sit for a bit, but honestly, every time I look at them, I’m even more certain they’re just not up to the quality I expected. I even submitted my return request within 5 minutes of delivery, so you can see how quickly I realized these wouldn’t work.

I understand that your usual policy is no refunds, but in this case, the product was not accurately described or as advertised. I feel strongly that a replacement wouldn’t solve the issue, as it seems to be a design and quality problem, not a one-off defect. So, I’m requesting a full refund for these unworn shoes and will return them promptly.

I’d love to resolve this directly with your team and avoid leaving a negative review. Thank you for understanding, and I look forward to hearing from you soon.

May 25, 2025, 2:04 PM (3 days ago)
Hi Kelli,

I am sorry you were not fully satisfied with your purchase.

At this time we do not offer refunds, but our store credits do not expire, we get new items every 4 weeks and the credit is transferable.

For more info on our return policy, please see link below:

We also only have 2 days left in the return window, but I can allow a one time extension to give you enough time to send these back and send a courtesy label.

..Please check back 5.29.25 and I will upload the rest of the email communication. If a business would sit here and lie and say I harassed them after this communication chain......PLEASE BE MINDFUL OF THEIR ETHICAL PRACTICES. AND SHOP AT YOUR OWN RISK!!!! You will also see the owner of this business is very unprofessional and unethical. Per her own email I am within my return window. She even stated I have 2 more days in my return window. And even offered a courtesy label to return. AGAIN.... IF THE OWNER WILL LIE KNOWING I CAN PROVE SHES LYING. THE ABOVE EMAIL SHE STATED..... I HAVE TWO DAYS LEFT. IN MY EMAIL I CLEARLY EXPLAINED WHY I SAT ON IT AFTER EMAILING 5 MINUTES AFTER DELIVERY FOR A RETURN. TRYING TO SUPPORT AN ONLINE SMALL BUSINESS HAS LEAD ME TO MUCH REGRET. MUCH REGRET! I WILL CONTINUE TO BUY MY LUXURY FROM LUXURY BRANDS AND NOT UNETHICAL DECEITFUL BUSINESSES. all the time stamps from the email has been included. I am not pressed about $156 even though her professional rebuttal seems to think I am. I am against being lied to and treated like crap after attempting to support her. Not one time anyone try to assist me with my issue.

*****I ALSO NOTICED THAT WHENEVER SOMEONE PUTS A TRUTHFUL REVIEW ON THIS PLATFORM THERE IS A MYSTERIOUS 2 5 STAR ⭐️ REVIEWS POSTED SHORTLY AFTER ABOUT HAVING MULTIPLE PAIRS. I QUESTION THE VALIDITY OF THE REVIEWS****** BUYERS BEWARE

****further review loading ******

Sleek, beautiful, effortless. I have a few pairs and anytime I wear them I get compliments. These shoes are versatile and for the price point excellent quality. I feel better shopping with a company that sets such high industry standards 💕 love this brand

I have purchased 3 pairs of heels from Cult of Coquette, and I appreciate that it has been a consistent experience each time, from the customer service to the quality of the shoe. I most recently wore a pair to a wedding, and I was able to dance through the reception without taking off my shoes and putting on slides. The packing is wonderful and the delivery time was right on schedule. Mine fit true to size, and I am a 7-7.5.

I bought TWO pairs of shoes and both were an absolute nightmare. After just ONE wear, the first pair completely fell apart—the sole started separating, the stitching unraveled, and to top it off, the shoe tap came off like it was barely attached in the first place. I thought maybe it was just a defect, so I gave the second pair a shot. SAME THING. Cheaply made, totally unusable.

I contacted customer service hoping for a solution, but instead got hit with rude, unhelpful, and downright disrespectful responses. No refund. No apology. No attempt to make it right—just attitude and blame-shifting.

This company is the definition of poor quality and even worse service.
Save your money. Save your sanity. Don't spend a single dime here.
You’ve been warned.

** their response is a lie.*** I do not need their $70.00 *** i paid $195.00 per pair ... and just as they have emails, i have emails as as well.

all this company had to do was have good customer service... instead they blamed me for the shoes falling a part. if their response proves anything. it proves that they have no care or compassion for their customers. again i say *** BEWARE****

I recently ordered the Donatella Clear Slingback Pumps along with another pair of heels from Cult of Coquette (Order #18114), and I must say, my experience has been nothing short of exceptional! This was my first order with the company, and I was pleasantly surprised by the outstanding customer service I received.

Unfortunately, after wearing the pumps for a birthday gathering, I encountered an issue with one of the heel tacks coming off. However, the representative I contacted was incredibly helpful and respectful, responding to my concerns in a very timely manner. They resolved the issue by sending out a replacement heel tap and even included a gift card for my next purchase, which was a lovely surprise!

The shipping was impressively fast, and both pairs of heels were delivered exactly as described on the website with clean packaging. I truly love these pumps and appreciate the quality and service provided. I will definitely be ordering from Cult of Coquette again in the future! Great customer service.

Highly recommend!

I received my order quickly, and the packaging was very clean and beautiful. Absolutely love the Alexandra brown patent heels!

I had been eyeing the Goldie Clear Drip Chandelier Open Toe Mules and finally purchased as a treat for myself. The shoe does not look as beautiful on the foot. The “crystals” (more like cheap plastic beads you can buy at a kids craft store) are only sewn on the front of the toe box instead of reaching around higher to both sides of the foot. This results in a bulbous shape where it just looks like your feet are sprouting plastic beads. The quality was NOT worth $195. Cheap beads, poor craftsmanship (loose beads, threads)..etc. On top of that, they do not offer refunds- only store credit. And judging by the quality of the shoe I received, I did not see any shoe on their website that I would want to exchange for. They said I could gift my credit to a friend- yeah right. As if I would insult my friends with a gift certificate to a site with cheap shoes. I decided on a shoe that I could have really just gotten off Amazon with similar quality but obviously a cheaper price. I’ve worn them about 3 times now and you can just tell that they are not quality shoes at ALL. Again with the loose threads/uneven stitching. Other than the crystal drip shoes, their other shoes are incredibly basic so save your $195 and buy your staple/everyday shoes from elsewhere with a better return policy and actual quality products worth the price.

Shoes are overpriced and bad quality. They also don’t specify that you cannot return the item saying it’s custom made to order.
Absolutely never mentioned! It took weeks to ship and even though I tried to cancel the order many time because it wouldn’t ship they didn’t. Just to tell me I cannot return it.
Scam!! Stay away

The most stunning shoes! My friend loves this company so I made sure to purchase my Birthday shoes from here and boy am I happy I did. The color is stunning and so comfortable, bonus points for how fast I got them after ordering. I will be a return customer!

I have purchased 2 pairs of shoes from this brand and I love! the designer shoe at a very reasonable price. Super comfortable, fast shipping and the customer service was great. I had a couple questions about sizing and my email was answered quickly.

First, the quality and comfort of the shoes is amazing for the price point. I absolutely LOVE the style of shoe I picked out! I ordered 0.5 size up for a mule, and they were not only comfortable but GORGEOUS as well! The pvc does not dig into your toes and it was soft and pliable just like leather. The insole has a nice cushion on the bottom. The heel was also in the perfect location for walking/standing for a long period of time. Second, Cult of Coquette has amazing customer service. I was flying into DC for an event on very short notice and was not able to find the shoes I wanted before I left. I ordered these and had them sent to my hotel in DC via overnight shipping the before I flew out. I followed up with customer service and they were so sweet! They made sure my note about the event date was included and that my item arrived at the hotel on time. I appreciate their team so much for going the extra mile for my first purchase. I will absolutely buy more shoes from them, both for daily wear and for events.

I just checked my closet and realized that I own 7, yes 7 pairs of Cult of Coquette shoes and I am obsessed with every pair. But more than the quality of the shoes and the fact that they are vegan, their customer service are top notch! I recently reached out with an obscure request and not only did they respond and acknowledge said request, they followed up within 24hrs with a resolution! I love, love, love this company! High quality products, fabulous styles and stellar customer service.

Wow, after reading the other reviews I feel like my experience was not unique. I had a terrible experience with this company, the owner and the product. The owner refused to offer a refund for the returned product and was extremely rude throughout the entire process. Additionally, the shoes were extremely uncomfortable. I could not recommend this place any less

No refund and terrible customer service overall. I've never had a more rude reply from a company before. It's unfortunate because I would like to support vegan companies and this poor experience is disappointing to say the least. Would not recommend this company, unfortunately.

I am extremely disappointed with my recent return experience with Cult of Coquette. I returned a pair of shoes and received a credit, but I requested a refund instead. Unfortunately, the email exchange that followed felt unprofessional and frustrating. A positive customer experience is essential to the success of any business & this one let itself down.

Below is a copy of the correspondence with "customer service", I'll let you be the judge.
>>>>>

"Saying things like "would you be proud of this interaction if it was posted online as a review" is a threat. You are threatening to repost a private conversation to intimidate us into doing what you want.

Telling us our response is "irrelevant" just because it's not what you want to hear, is rude, and speaks more to anger issues than any response we have given you.

We've delivered exceptional customer service and been very kind and accommodating to you.

We accepted this last return outside the return window. We easily could have refused to accept the return and we would be within our rights with the posted return policy of 14 days.
If you recall, we also gave you a gift card in the amount $25 after you missed a sale and wanted an $11 refund.

Hopefully your new order is up to your standards and you enjoy your shoes.

On 06/25/2024 4:58 PM MST (I) wrote:
I have never once threatened you & accepted your position several emails ago. But it seems your customer service attitude says absolutely everything I need to know about your company. Sub-standard. A pity.

I have already btw placed another order.

I would highly recommend yoga, meditation, therapy - something is off with your anger borderline rage in response.
>>>>>
On Jun 25, 2024, at 4:56 PM, cultofcoquette wrote:
Hi

You are welcome to do whatever you like.
I know you think continuing to threaten us will make us give you what you want, but this is the policy, and if is your responsibility.
Every store has return policies and they can not be broken because a customer demands it changes or makes threats.

You can post this and the previous messages wherever you like.

We won't be continuing to go back and forth with you.
>>>>>>
06/25/2024 4:42 PM MST (I) wrote:
would you be proud of this interaction if it was posted online as a review?
>>>>>>
On Jun 25, 2024, at 3:37 PM, cultofcoquette wrote:
Hi ,

I'm not sure where you have seen a return policy on a product page, that is not at all common or required.

As the customer, you are not in a position to dictate our policy or how we run the business.

This is the policy. It is clearly posted on the returns page and the FAQs page, where it belongs.
It is the customer's responsibility to read it, if you did not do that, it does not mean now the policy can be changed for you.

Your return was received and we issued a gift card/store credit.
You can use it yourself or gift it or sell it to someone else. Those are the options.

On 06/25/2024 2:10 PM MST (I) wrote:

Your justification for why you have the policy is irrelevant. It should be stated on the product page.
>>>>>>
On Jun 25, 2024, at 2:01 PM, cultofcoquette wrote:
Hi

I am sorry if there was any misunderstanding. All stores (online and brick and mortar) have different return policies, it is the customer's responsibility to read the policy before ordering.

We do have fast returns, that means we send the exchange quickly. Returns mean we do accept the product back, it is not final sale, a refund means we give the original payment back, which is not our policy.

It's not very rare, so I would definitely suggest reading the policies of other stores before ordering as well, some charge restocking fees, some charge for returns, some only do final sales, it varies. Returns are extremely costly for retailers, and so we have to have some limitations in order to still offer free shipping and competitive pricing, while still staying in business.

At this time we are unable to break the policy, but the credit will not expire and we actually have quite a few new styles arriving in the next couple weeks.
>>>>
On 06/25/2024 1:56 PM MST (I) wrote:

Nobody would ever assume this policy as it is extremely rare in the US & it is not stated on the product page which it should be. It says “fast returns”. I’m not happy about this. Please reconsider?
>>>>
On Jun 25, 2024, at 1:42 PM, cultofcoquette wrote:
Hi

At this time we do not offer refunds, but our store credits do not expire, we get new items every 4 weeks and the credit is transferable.

For more info on our return policy, please see link below: