Place order, within 2 minutes noticed I selected wrong scent, sent email right away according to their guarantees they would reach out with a business day, after almost a week now and ,3 more emails r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolute disgrace 😤 been over 3 weeks waiting for my order, customer service is a joke been 4 days since last time I heard from anyone about my order it was suppose to be delivered on last Saturday b... See more
Company replied
Tried it before the gym because I was curious how it would behave once I started sweating. Surprisingly it stayed put through my entire cardio session without turning weird. The parcel came wrapped pr... See more
Company replied
Not worth the money & not effective. I returned my purchase after 1 day and customer service representative stated the the bottle was open and that a refund can’t be processed. DONT WASTE YOUR MONEY!!... See more
Company replied
Company details
Written by the company
Cupid Fragrances is a revolutionary fragrance brand that offers a unique range of pheromone-infused colognes designed to elevate your attractiveness and boost your confidence. Our scientifically-formulated scents harness the power of pheromones, setting us apart from conventional fragrance brands. Visit cupidfragrances.com to discover a new world of irresistible allure and leave ordinary fragrances behind. Experience the Cupid difference, and let your inner magnetism shine.
Contact info
United States
- hello@cupidfragrances.com
- cupidfragrances.com
Breach of guidelines
I had no issues with the colone
I had no issues with the colone. The company made sure I had no issues with getting my package and made sure that I was happy with my perches.
January 9, 2026
Unprompted review
Reply from Cupid Fragrances
Hi Matthew,
Thank you so much for sharing your feedback with us.
We’re delighted to hear that you had no issues with the cologne and that your package arrived smoothly. It truly means a lot to know that our team was able to ensure you were happy with your purchase.
Your satisfaction is very important to us, and we sincerely appreciate you taking the time to let us know about your experience. If you ever need anything in the future, please don’t hesitate to reach out.
Kind regards,
Cupids’ Customer Support Team
You bastards stole my money...Im going…
You bastards stole my money...Im going to get a lawyer and make you wish you never started this venture. I ordered one bottle you set it up so people would order twice. When I tried to cancel one order you did everything to keep my money and not even give one product... I will get my money back legally...
February 22, 2026
Unprompted review
Reply from Cupid Fragrances
Hi Daniel,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from support@cupids.com, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Good luck receiving your product
Good luck receiving your product! I placed an order, on Feb 7th, for the Cupids V3 product. It seemed to ship quickly, then stalled in Newark, CA on the 12th. After a few days of no movement, I reached out to Cupids Support @ their support email address. The 1st response was literally the individual, Chelsea, responding with my tracking number and a link to where I could receive tracking information. As if I did no have that already. When I explained that I clearly was able to find the tracking information, I received some nonsense about how this could happen, with the shipper (Amazon Logistics), but not to worry. Later, I received another email telling me that it was still on time, and even though shipments are usually "4-7 business days (Potential Extended Delivery Times 8-12 business days". I gave it a few days, and checked again, still no movement. I finally reached back out and received the following responses:
"Hello Jasen,
I can see how important this is to you.
Please be advised that once a package is with our shipping partners, we no longer have direct control over the exact delivery date or time.
Due to a high volume of orders, carriers may experience delays in scanning packages into their system. Current weather conditions may also be impacting transit times.
Thank you for your patience and understanding!
If you have any other questions, don’t hesitate to open a new ticket — we’re always happy to help!
Best regards,
Vanessa"
"Hello Jasen,
Thank you for the feedback. You've made your point clear, and I will move past the general explanations regarding the carrier.
To ensure this doesn't drag on indefinitely, let’s set a firm deadline: If the package has not arrived at your door by Sunday, please let me know.
I appreciate your patience as we reach this final deadline.
Should you require any more help, please feel free to contact us.
Best regards,
Vanessa"
Completely taking no ownership of the situation, what so ever. My next email, in response was"
"I have a better idea. How about reaching out to the company Cupid's has decided to contract with, no doubt with the focus on keeping its bottom line as low as possible, because it sure as hell was not a customer satisfaction driven decision, and find out WTH is happening with this shipment. As opposed to suggesting that I wait, even longer, before the company that sold the product pretends to be even remotely concerned. Oh, and respectfully, I thought I asked that your next correspondence have a little less of the "we don't give a F" tone to it.
Best regards,
Jasen Stagner "
Finally I received:
"Hello Jasen,
I totally understand your concern and want to make this right.
To resolve this for you immediately, I would like to send you a brand-new replacement order at no cost. > Could you please confirm your complete shipping address and phone number?
Once I have those details, I’ll get your new shipment processed right away.
We look forward to hearing from you!
If you have any other questions, don’t hesitate to open a new ticket — we’re always happy to help!
Best regards,
Vanessa"
I responded with:
"Confirm a replacement order of what? Ensure that you are NOT sending it via the same logistics methods. "
I have received no response since. It is extremely clear this company's primary focus is far from customer service, or satisfaction. Purchase at your own risk.
UPDATE:
Apparently, they have identified an issue with their shipping partner. What does that mean for their customers? Nothing.. just a longer wait period...(see below)
Hello Jasen,
Thank you for getting back to us.
As mentioned previously, the tracking for your order was last updated on February 12, 2026. We are currently conducting a formal investigation into why the shipment has been delayed.
We are in direct contact with our shipping team and will provide you with an update the moment we receive more information. Thank you for your continued patience.
If you have any other questions, don’t hesitate to open a new ticket — we’re always happy to help!
Best regards,
Vanessa
02/23/2025
Received an email, this morning, that they were sending out another shipment and that I should receive it in 5-7 days. However, I have not seen any new tracking information, yet. My belief is that they are just trying to buy a little more time so they do not have to refund my original purchase. Will update.
February 17, 2026
Unprompted review
Reply from Cupid Fragrances
Hi Jasen,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
We truly understand your concern regarding the shipment of your order. As we've checked, it shows that a replacement was already processed for your order.
We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Repost
They took all my money and sent a part of my order. They claimed it was all sent. I posted a bad review than they gave me my money back....so they did step up eventually
February 11, 2026
Unprompted review
Reply from Cupid Fragrances
Hi Brian,
Thank you for sharing your honest feedback with us.
We’re grateful that you gave us the opportunity to review the situation and make it right. While we regret that it took time to fully resolve, we’re glad we were able to resolve and issue your refund in the end.
Your feedback is truly important to us, as it helps us identify areas where we need to improve. We are continuously working to ensure smoother transactions and better service moving forward.
If there is anything further we can assist you with, please don’t hesitate to let us know. We appreciate your time and your patience.
Kind regards,
Cupids’ Customer Support Team
They're a ripe off i ordered one unit…
They're a ripe off i ordered one unit and they scammed me by sending three extra unit's which i didn't order and stole the money from my cridit card after i cancelled my order. Never buy anything from these crooks.
February 14, 2026
Unprompted review
Reply from Cupid Fragrances
Hi Jan,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Kindly note that our system processes and charges based solely on the details provided during checkout.
Our support team has already reached out to you via email from support@cupids.com, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
This Hypnosis 3.0 is on a whole new…
This Hypnosis 3.0 is on a whole new level! It smells so much better and cleaner, and it lasts so much longer! I'm stocking up!
February 12, 2026
Unprompted review
Reply from Cupid Fragrances
Hi Jason,
Thank you so much for sharing your feedback with us!
We’re absolutely thrilled to hear that Hypnosis 3.0 exceeded your expectations. It’s wonderful to know that you’re loving the cleaner scent and the improved longevity.
Hearing that you’re stocking up truly means the world to us. Your support and enthusiasm motivate us to continue improving and delivering products you’ll love.
If you ever have any questions or need assistance, we’re always here to help.
Kind regards,
Cupids’ Customer Support Team
What a crock of S#!t
What a crock of S#!t, the deodorant is all claggy and sticky under the arms, the cologne does smell okay, does it attract women like in the video's... WELL THAT IS A NO, and I'm not ugly, nor fat! Social Experiment = FAIL!
January 30, 2026
Unprompted review
Reply from Cupid Fragrances
Hi Matthew,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from support@cupids.com, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Reply from Cupid Fragrances
Hi Eric,
We just wanted to follow up and let you know that we previously sent you an email from support@cupids.com, as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
Scam dont buy shit is snake juice
February 4, 2026
Unprompted review
Reply from Cupid Fragrances
Hi Jeremiah,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We understand your concern and appreciate you being honest about how you feel regarding our products.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
Cupid On Top Of It.
The discount prices were amazing. We only had one issue with my order due to bad weather and the holidays. You can definitely trust Cupid for your purchases. They are not out there to rip anyone off and if thier is a problem they are fast to fix it. One of my orders were missing and after bringing it to Cupid's attention they DID NOT ARGUE with me they took care of it quickly.
January 22, 2026
Reply from Cupid Fragrances
Hi Roberto,
Thank you so much for taking the time to share your experience! We truly appreciate your kind words and are thrilled to hear that you were happy with our discount prices and that our team was able to resolve the issue with your order quickly.
At Cupids, we always strive to ensure our customers have a smooth and positive shopping experience, and your feedback reassures us that we’re on the right track.
We’re grateful for your trust and look forward to serving you again in the future!
Kind regards,
Cupids’ Customer Support Team
Your adds are very misleading she…
Your adds are very misleading she didn't notice I was using it.
Michael Hale
January 19, 2026
Unprompted review
Reply from Cupid Fragrances
Hi Michael,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We understand your concern and appreciate you being honest about how you feel regarding our advertisements and your results with the product.
We’re sorry to hear that the experience did not meet your expectations. Everyone’s experience can vary, and we understand how you've felt.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
I asked for a refund the day after I…
I asked for a refund the day after I placed an order. Then denied my request and stated I must keep my order for a minimum of 20 business days then I can request again. Completely unacceptable and borderline unethical and illegal business practices. I have already filed a complaint and a dispute with my bank.
January 29, 2026
Unprompted review
Reply from Cupid Fragrances
Hi Hunter,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from support@cupids.com, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
What I was expecting
Exellent fragrance and the customers service was very attentive on my questions and they answered everything I asked Specially a person named Viena. Thank you for your great service. I highly recommend this product.
January 25, 2026
Reply from Cupid Fragrances
Hi Baldemar,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we're sorry to hear if the item you received did not work as expected.
While individual results can vary due to factors such as skin chemistry, application method, and environment, many of our customers have shared positive experiences and continue to testify to the effectiveness of our products. That said, we fully respect that this was not your experience, and we’d like the opportunity to assist you further.
Our support team has already reached out to you via email from support@cupids.com, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Have ordered a couple times
Have ordered a couple times. The products are amazing. Love the scents and extra products besides the cologne. Have used Customer Service and were very quick to respond and assist. Great Company, product, and service. I would highly recommend to everyone!
January 22, 2026
Reply from Cupid Fragrances
Hi Will,
Thank you so much for taking the time to share your experience with us! We truly appreciate your continued support and loyalty.
We’re thrilled to hear that you love our products and scents, and that our extra items have been a great addition to your orders. It’s also wonderful to know that our Customer Service team was able to assist you quickly and effectively.
Your kind words mean a lot to us, and we’re grateful for your recommendation. We look forward to serving you again soon!
Best regards,
The CUPIDS Team
The smell of the colognes is very nice…
The smell of the colognes is very nice and not overpowering like other brands.
January 22, 2026
Reply from Cupid Fragrances
Hi Juan,
Thank you so much for taking the time to share your feedback with us. We’re thrilled to hear that you find the scent of our colognes very nice and not overpowering like other brands.
We always aim to provide a pleasant and balanced fragrance experience, and your feedback reassures us that we’re on the right track.
If you ever need recommendations or have more feedback, feel free to reach out anytime.
Best regards,
The CUPIDS Team
Retracted negative review
After writing a negative review having waited almost a month for the product - the day after it was delivered. Typical & hence editing my original post.
Granted the company did reply to my trust pilot review, however I did contact them via their website several weeks prior for a refund but had heard nothing.
Probably not an ideal shopping experience.
January 23, 2026
Unprompted review
Reply from Cupid Fragrances
Hi Ricky,
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you taking the time to share your concerns.
After carefully checking our records, we can confirm that your order was marked as delivered on January 24, 2026. At the same time, we have not been able to locate any prior email or support request from you regarding a missing delivery or a refund, which is why this issue was not previously addressed.
Please know that this is not the experience we want for any of our customers. Our customer support team is always ready and available to assist with delivery concerns, refunds, or any issues you may encounter. We’d be more than happy to look into this further and work toward a resolution.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
"Very Dissapointed!....I'd avoid buying it, if I were you!"
I have been around a lot of women recently, due to being in another country⅚ at the moment, and NOT ONE WOMAN has asked me what was I wearing!?... ...or said... Hmmmm!... You smell nice!.. NOT ONE!.... Yet, women sometines did when I had my Hugo Boss on!
I wish I had brought that with with me now!
This was the "Hypnosis 2" with, supposedly, a higher active 'pheromone' content!... What a load of nonsense!..... as it doesn't attract women like the "Ad's indicate", and it wears off in about 4 to 5 hrs.
What's more it doesn't even smell that good anyway.
It's not overpriced I admit, but it has certainly not lived up to my expectations..... ..at all.
SORRY CUPID, BUT YOUR REPLY IS JUST A "RUN OF THE MILL" REPLY..... AS I'VE SEEN THE SAME REPLY TO OTHER COMPLAINTS!
January 17, 2026
Unprompted review
Reply from Cupid Fragrances
Hi Steve,
Thank you for taking the time to share your detailed and honest feedback with us. We truly appreciate you explaining your experience, especially while using Hypnosis 2.0 in a different environment.
We’re genuinely sorry to hear that the product did not meet your expectations in terms of performance, longevity, or scent. Everyone’s body chemistry, environment, and personal preferences play a big role in how a fragrance develops and is perceived, and we understand how you've felt when the experience doesn’t align with what you were hoping for.
That said, we would like to reassure you that many of our customers do report positive experiences and our other products. We regularly receive feedback from customers who enjoy the fragrance profile and feel confident wearing it, which is why it continues to be part of our lineup. However, we fully recognize that fragrance is highly subjective, and what works well for some may not work the same way for others.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
There’s no harsh opening like some…
There’s no harsh opening like some others I’ve tried; it’s smooth from the first spray and stays that way. Smells clean, a bit woody maybe, and lasts hours. Super wearable.
December 15, 2025
Unprompted review
Reply from Cupid Fragrances
Hi Knox,
Thank you so much for sharing your experience with us!
We’re thrilled to hear that you enjoyed the smooth opening and that it stays consistent from the first spray. It’s great to know you find the scent clean, slightly woody, and long-lasting—exactly the kind of wearable fragrance we aim to deliver.
Your feedback means a lot to us, and we truly appreciate you taking the time to share it. If you ever want recommendations or have any questions, feel free to reach out anytime.
Best regards,
The CUPIDS Team
I am at a half of a bottle
I am at a half of a bottle. No results. Sure don't see how it drives ladies nuts.
January 22, 2026
Unprompted review
Reply from Cupid Fragrances
Hi Anthony,
Thank you for taking the time to share your honest feedback.
We understand how you've felt and want to assure you that everyone’s experience can vary. Many of our customers have shared positive results with continued and consistent use, and factors such as body chemistry, application, and expectations can all play a role in how the product performs.
While some notice effects sooner than others, we’ve had many customers testify to the effectiveness of our products over time. Your feedback is important to us, and we truly value hearing about your experience as it helps us continue improving and supporting our customers.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
I’ve never been big on fragrances
I’ve never been big on fragrances. Usually they’re too strong or give me a headache. But this one’s just… easy. Smells nice, feels light, and somehow makes me look like I put effort in even when I didn’t.
January 8, 2026
Unprompted review
Reply from Cupid Fragrances
Hi Brooks,
Thank you so much for sharing your experience with us. We truly appreciate your feedback.
We’re glad to hear that our fragrance feels light and comfortable for you—especially since you’re usually not a big fan of fragrances. It’s wonderful to know it gives you that “effortlessly put together” vibe without being overpowering.
Your comments mean a lot to us, and we’re thrilled it’s working so well for you.
Best regards,
The CUPIDS Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.