I bought a bag. It came to me in Russia in about 2 weeks (usual delivery time for Russia). I did not like the smell of the bag and sent it back within a week. In about 2 weeks I got a message: To... See more
Company replied
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See what reviewers are saying
Ordered the gorgeous VW Melissa shoes on Sunday quite late and they arrived today (Wednesday) via 2nd class post in absolutely pristine condition. Super efficiency. Will recommend you to anyone and... See more
I was hunting for a jacket that had sold out everywhere and Cure had it in every size still. I really wanted it for a job interview I had gotten and hoped it would arrive in time - it did! It arrived... See more
Company replied
Visited the shop by accident, after a day trip to lichfield. I decided I needed a new LBD but being a little top heavy this has always neen a problem, from the moment i stepped into the store I wa... See more
Company details
Information provided by various external sources
Ladies independent fashion boutique, with a focused mix of designer brands and independent UK labels. Stocking clothing, footwear and accessories. It's Heaven on a Hanger!
Contact info
31 Bore St, WS13 6LZ, Lichfield
- 01543 255020/6
- info@cureuk.com
- cureuk.com
4.5
Excellent
51 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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Great site and added to my favorites
I absolutely love this site. Easy to use and received my goods as promised. Great service!!!
September 28, 2011
Unprompted review
Great Customer Service
It's fantastic that you guys have a phone number i could ring and ask for advice instead of pinging emails. Really friendly on the phone, great service, great product, nothing too much trouble, really quick free delivery. I'll be back. Best regards
September 27, 2011
Unprompted review
Great, quick service for last minute holiday essential!
Thanks to Cure for turning my order around really quickly and getting my shorts to me before my holiday!
I've ordered from Cure several times and get great service from the website and in store. Just need to start filling up my winter wardrobe now...
September 26, 2011
Unprompted review
Shocking Level of customer service
Bought a pair of Hudson boots from CURE, 1st pair fell apart after a few weeks. Sent them back . Received another pair about 6weeks later. CURE obviously didnt look at the "new" pair they sent me, as I could see where the sole had been glued to the leather and was just about to fall apart. I was amazed that they even sent them to me!!Sent these back. Waited a few more weeks, then decided to get them refunded. I was given the excuse of 'due to me having some wear out of the shoes, they will be unable to refund the postage'!!! I wore the 2nd pair twice, in my office!!
Thety didnt even offer to claim the P+P back from Hudson.
Obsolutely shocking.
September 26, 2011
Unprompted review
Reply from cureuk.com
We are very shocked ourselves to receive this review, when we did our very best to try and resolve the situation.
The first pair of boots were returned to us after a couple of months wear, with a slight defect.
We returned the boots to Hudson and upon their inspection they agreed to provide a replacement.
At the time Hudson didn’t have stock of the certain boot and informed me they’d be back in, in about 4 weeks.
This was agreed to by you, as you loved the boots, and was prepared to wait.
I agree the boots took longer than first quoted, but this was out of my hands as was down to Hudson.
The new boots arrived to us at Cure after 5 weeks and were quickly dispatched back to you, for your convenience at your work address.
A few weeks later you returned the second pair to us, claiming these also to be faulty.
Upon inspection by ourselves, we couldn’t see a fault, but we gave you the benefit of the doubt and returned the boots to Hudson.
Again the boots were not to be in stock, but this time there was to be a much shorter wait, which again you agreed to.
A couple a days before the new boots arrived from Hudson, you called to inform me that you had brought another pair of boots and wanted a refund.
We’re very sorry you experienced these problems, it’s not often we get any faults with Hudson.
We only refunded you the original price you paid and not the postage because we have been left with your replacement boots (we no longer stock) as a result of you changing your mind before we were able to replace them again for you.
At Cure we strive to give excellent customer service, which in this case I was sure that’s what we did. I think the main reason for being disgruntled here was the postage not being returned, not our service.
Fab service
Ordered the gorgeous VW Melissa shoes on Sunday quite late and they arrived today (Wednesday) via 2nd class post in absolutely pristine condition. Super efficiency. Will recommend you to anyone and everyone who loves fashion. Thanks. Angela, Sheffield
PS the bubblegum scent is delicious and they are super comfy - they will be going to Cuba!
July 6, 2011
Unprompted review
First class customer service.
From the handling of my initial telephone enquiry to my online order followed by the email confirmation every aspect of the customer experience has been excellent. I am only sorry that as I live in Leeds I am unable to visit the shop, but I will definately be re using and recommending the website. I am thrilled with my purchase and it arrived wonderfully presented. Many thanks you have restored my faith in quality service. Tracey Haley, Leeds
June 11, 2011
Unprompted review
Absolutely wonderful!
Since I live in the United States sometimes it is hard to order overseas. I had seen a Malene Birger valli pullover top that I liked and I had made a phone call to the store Cure. They were wonderful and answered in such a pleasant and helpful way all the questions I had about the top. Of course I ordered and they were 100% right on sizing and fabric. I think the people that work at Cure are superb and I thank them for my wonderful new top.
May 27, 2011
Unprompted review
Good customer service
Item was poorly packaged (arrived quite scrumpled) and had a mark on the front, however, a speedy response was received from my email requesting to return the dress and full of apologies. I was politely asked how the service could be improved - always good to know that a comapny strives to improve and I was offered a replacement dress when the next shipment arrives; however, as I had paid the postage to return the dress (even though it was faulty, I was not offered to have my p&p refunded) I didn't want to take the risk of it not being of a high standard again and pay another £6.50. I was a little put out to receive a second call checking that I had put the dress in the post on the next posting day after the bank holiday,as they had a potential buyer.
May 26, 2011
Unprompted review
Reply from cureuk.com
We are extremely sorry the dress arrived scrumpled with a mark on the front. The dress in question was of a fabric which does crease easily, and because we offer a free delivery service, all items are shipped in mailing sacks to reduce expensive delivery costs. In future, any orders that are of a similar fabric will be shipped in a cardboard box. The reason the P&P was not refunded was because the dress was actually returned for being too small and the tiny mark on the front was easily removed. We did not therefore deem the dress to be faulty and sold the dress again the same day it was returned. Because product is also on our shop floor, very occasionally the clothes can get marked, unfortunately this was not seen by ourselves. We are very grateful for your feedback and have used this to improve our process.
Supreme customer focus
The level of service I was given was simply superb. Never before have I experienced such a helpful sales team who really couldn,t do enough for me. I will most certainly be returning to make further purchases. A highly recommended fashion retailer.
May 26, 2011
Unprompted review
Brilliant Service
Brought a Vivian Westwood dress for my wife's 30th and they got it to me in time for the big day.
Keep up the great service
May 26, 2011
Unprompted review
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