CuriosityStream Reviews 836

Couldn’t really rate the streaming service itself because I never really used it.
But the customer support department is a 10/10! Had a really strange issue with a hacked account and strange charges on my bank account. They fixed it and refunded the charges!

Very polite, knowledgable and helpful.

Very quick, polite and helpful!

Great selection of interesting content for all age levels that spans many interest. Customer service team is fantastic too!

Customer Service is amazing. My Subscription renewed automatically, I wanted to cancel because I will not able to watch due to my school. KD Riviera is phenomenal, she gave me the options and promptly cancelled my subscription. I will definitely recommend Curiosity Stream and will get back on it after school. Thanks again Riviera!

The Customer Service received after subscribed unintentionally was professional, friendly and efficient.

How refreshing it is to be valued as a customer by s company whose customer service is truly as great as their product/content.
Thank you for giving us all the opportunity to stay curious!

Bernadett was very professional and took care of my concern in a very timely manner.

Great service from Nikka at Curiosity stream. Thank you very much for your assistance.

This review is for KD Rivera who got me up and running with CuriosityStream. KD was very polite and knowledgeable. I appreciate that.

I’m very grateful for the help with the pricing and the discount offered by the agents — much appreciated. 🙏🏻

See you next year for the annual renewal:)

Will not give refunds after cancellation. They billed me for an entire year that I didn't want and when I canceled they won't refund. I am forced to pay for an entire year that I didn't want and will not use. BEWARE!

An excellent customer service! Congrats! Comprehension, quickness of resolving.

Had great costumer service from them. I was charged for the subscription I thought I had cancelled since I was not using the App they were able to send me a refund and ensure my subscription was cancelled did all the communication through email. Had a very positive experience with this platform.

I recently reached out to Curiosity Stream about several unauthorized recurring bank charges that I've been getting, even though I don't have an active subscription and my email isn't linked to an account on their site. While I was first met with an automated response, very promptly and professionally the support team, specifically Aira responded, asked for more details to locate the account. Aira was incredibly diligent. She couldn't find my account under the email I contacted them with, but she proactively asked for more details, which allowed her to locate my subscription under a different email address. She immediately confirmed that my auto-renewing account was closed and, as a one-time courtesy, processed a full refund. I'm very grateful for her quick action, clear communication, and the successful resolution of this issue.

Quick and efficient

Had trouble accessing one of my services provided by Curiosity Stream. Had fast and efficient customer service to solve the issue

Great content and great support

I recently sought assistance regarding a necessary amendment to my account details. The representative with whom I spoke, Nikka, was exceptionally courteous and handled the matter with impressive efficiency. The entire process was resolved with such speed and poise that I should have no hesitation whatsoever in recommending this service.