Curls Allowed Reviews 

213
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I used to subscribed to the Bi Monthly boxes but cancelled my subscription, as I had built up a fab little collection of half used but amazing products which needed using up. I've now resubscribe bu... See more

Company replied

Rated 5 out of 5 stars

I love receiving my curls allowed box and doing the reveal, but unfortunately one of my products had opened and i was met with a soggy mess. I emailed with photos and almost immediately the lovely O... See more

Rated 5 out of 5 stars

Every product I have tried from Curls Allowed has worked for my type of curly hair. I feel like the products are carefully tested and chosen, I'm never disappointed even if the brand is completely ne... See more

Company replied

Rated 5 out of 5 stars

Great way to try out different products for your hair. I normally just order a one off box as and when I can. Good delivery service & I have never been disappointed with any of the products. They do a... See more

Company replied

Company details

  1. Hair Product Store
  2. also in
  3. Health and Beauty Shop

Written by the company

Curly Hair Subscription Box featuring an exciting array of hair products from various hair-care brands, delivered to your doorstep each month, for glorious curls, coils and waves.


Contact info

4.8

Excellent

TrustScore 5 out of 5

213 reviews

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4.8

All reviews

(213)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Customer service and products.

I used to subscribed to the Bi Monthly boxes but cancelled my subscription, as I had built up a fab little collection of half used but amazing products which needed using up.
I've now resubscribe but noticed the next payment date was coming out earlier than I expected. I emailed Curls Allowed and quiered the payment date. I was pleasantly surprised when I had a response from Olivia within 5 minutes advising the payment set up was a system error but this was now resolved. By far the best customer service I've recieved from a business in a long time!!
Thankyou & I'm looking forward to receiving my little box of goodies in the next couple of days.

October 15, 2024
Unprompted review
Curls Allowed logo

Reply from Curls Allowed

Hi Nina,

Thank you so much for such a positive review of your experience with our boxes and our customer service, it means a lot.

We're glad to see you back again, and hope you will enjoy building up a new stash of curly treasures.

The Curls Allowed Team

Rated 4 out of 5 stars

Really good value for your money

Really good value for your money! Full sized products and good variety. Just some of the items didn’t work well with my hair and dried it out rather than moisturising it

August 31, 2024
Rated 5 out of 5 stars

UPDATE . It’s arrived! Still waiting for it to arrived since…

Hi. I left the review before your response to me letting me know the position.
Olivia has been very helpful and located and organised the redelivery of the missing parcel.
Thank you :)
Still waiting for it to arrived since 8/8 so I have no idea about the products! Waiting to hear from Curls Allowed

August 9, 2024
Curls Allowed logo

Reply from Curls Allowed

Hi Karen,

It is a little disappointing to see that you have given us a 1 star after having an email conversation earlier confirming that your order was despatched on the 12th August with Royal Mail, with tracking showing as still awaiting delivery.

Having explained that Royal Mail only classes a parcel as lost once 10 days have passed from the expected date of delivery, which makes this the 29th August. We kindly requested for your patience in waiting for the parcel to hopefully arrive in this time, and if not we would refund you in full.

It is more than a little unfair to rate us on this basis, as we are not associated with Royal Mail and therefore unable to expedite the receipt of parcels. We sent your box within 3 days of your order, as per our policy and sent proof of postage. And as a regular customer of ours and having ordered many times previously from us without any issues, it's a shame that an issue outside of our control is what we are being reviewed on.

We pride ourselves on our customer service, to respond as promptly as possible and to resolve any issues and hope you may reconsider the impact leaving reviews such as these have on already struggling small businesses in this current climate.

Please accept our apologies for any inconvenience and hope in the mean time your parcel does arrive soon.

Kind regards,
The Curls Allowed Team

Rated 5 out of 5 stars

Super reliable

Super reliable, same time every two months, my box lands. Stunningly packaged, great products every time - I rave about this box to everyone with curly hair

April 16, 2024
Rated 5 out of 5 stars

My sister loved this gift

My sister loved this gift - she was so excited and can’t wait to try the products

March 14, 2024
Curls Allowed logo

Reply from Curls Allowed

Hello Alison,

Thank you for your lovely review, we are so pleased to hear your sister loved her gift box and hopefully she will love the hair products as much too!

We hope to see you back again soon!

Kind regards,
The Curls Allowed Team

Rated 5 out of 5 stars

Great service all around

Good postage times, and the products were all a good choice with instructions on how to use them and pricing in case I wanted to repurchase the products for myself afterwards. Really pleased with the service in general

March 1, 2024
Rated 5 out of 5 stars

Never disappointed

Never disappointed! Lovely products as always! It’s great trying new products that I’ve never heard of. Broadens my horizons!

February 20, 2024
Rated 5 out of 5 stars

I love receiving my curls allowed box…

I love receiving my curls allowed box and doing the reveal, but unfortunately one of my products had opened and i was met with a soggy mess. I emailed with photos and almost immediately the lovely Olivia answered. Within minutes she had arranged for a replacement to be sent to me and explained that a careless postal worker had thrown the first sack into the van !!
You will only know the values a company hold once things go wrong and this one has some exceptional customer care.
The products are lovely and the boxes are great value for money too. I highly recommend ❤️

December 14, 2023
Rated 5 out of 5 stars

Fabulous curls

My daughter gets a box every 2 months, we both get to try products, and are now at the stage of having a list of products that work best for our hair. Hence my buying a past box of shedid and Parrish.
Fabulous and a real bargain

November 2, 2023
Rated 5 out of 5 stars

Fab products

Fab products, great variety and definitely more than your moneys worth! I get to try different brands and products on my hair to find out which one suits me best without being out of pocket.

October 17, 2023

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