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Company details

  1. Hair Product Store
  2. Beauty Salon
  3. Hairdresser

About Curls by M

Written by the company

Curls by M er en webshop og fysisk butik dedikeret til naturligt krøllet hår.

Alle vores produkter er baseret på Curly Girl Metoden, og du kan derfor trygt handle hos os uden at skulle nærstudere ingredienslisterne, da vi har gjort arbejdet for dig!

Alt salg foregår udelukkende online og fysisk i vores butik i Aarhus.

Vejledning og kundeservice foregår gennem vores sociale medier og man er altid velkommen til at komme forbi butikken for en mere personlig vejledning.

Følg os på de sociale medier og hold dig opdateret.

Contact info

4.1

Great

TrustScore 4 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not for coils or 3c hair

Not for coils or 3c hair. Clerks and stylists will be mad if you are unhappy with service.

The stylist visibly had a cold and she coughed on me once while my head was leaning back, and the diffuser was placed face-down on the salon floor between uses during the session. She insisted on a treatment that was inappropriate for my hair. I did express dissatisfaction during the session, but I was assured that it was part of the process. The purpose for the visit was split end removal but the time was spent on finger-curling my coils, and most of my split ends weren't touched. I had to make room for a new customer who arrived at 11 for her appointment.

The most upsetting part is the aftermath, when I tried to reach out to make an inquiry, and I was informed that it is my own fault for not making it clear that I actually want all my split ends gone, which I did. I wasn't offered any compensation and it actually was quite hostile. Even my attempt to review has been challenging as she adds uncanny private purchaser information to her response.

Det er, som om de er mere optaget af at fange en utilfreds kunde i en diskussion end af at yde god service. Måske burde de øve deres færdigheder i stedet for at diskutere.

April 25, 2025
Unprompted review
Rated 1 out of 5 stars

Takes too long

Its been 8 days and still counting. No updates on my product

April 7, 2025
Unprompted review
Curls by M logo

Reply from Curls by M

Hi Zayd,
Thank you for your patience. We’re sorry that the delivery has taken a bit longer than usual – this was due to our busy Eid sale period. We can confirm that all sale orders have been shipped.
Please reach out to us via email so we can look into this further and make sure your package hasn’t been delayed or lost with GLS.

Rated 5 out of 5 stars

Simply the best!

Simply the best! Products, client service, shipping time ✨ I also had the best experience in the salon where I could finally learn how to take care of my curls ! 💕

October 5, 2024
Rated 5 out of 5 stars

Higly recommended!

The only shop where I could find some specific hair products free of chemicals. I have placed the order on Friday and received the nicely wrapped package on Sunday morning.

October 8, 2023
Unprompted review
Curls by M logo

Reply from Curls by M

Hi Alex
Thank you for your nice review. We would love to service you again ✨

Rated 5 out of 5 stars

It was the best place that mainly…

It was the best place that mainly dedicated to curl girl products. I ordered few products, delivery was fast and packaging was very cute. They got many good CG approved products. So happy i found this place and I will always oder my hair styling products from here.

April 30, 2023
Unprompted review
Rated 5 out of 5 stars

Great service!

This was such a nice experience! My purchase was quickly handled and shipped out, and the variety of products on the site definitely will have me coming back sometime soon. I would wholeheartedly recommend this shop.

March 5, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service and great communication from Curls by M!

My package got lost in the mail and they were quick to respond and sent me a new package ASAP - even though DAO delivery services should have taken full responsibility. They were very friendly and helpful. I highly recommend them.

November 16, 2020
Unprompted review
Show reviews in all languages. (274 reviews)

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