Currentbody Reviews 

Firstly, I was happy with my LED series 2 mask. Until it stopped working properly. I sent them an email, with pictures that clearly showed the red lights are not on even though white light on controller is on. Connectivity issue in cable probably. They said, it was not visible whether it works or not, because as they said, it was taken in a daylight. Seems like the customer line person never tried their own products to know, how it looks when the red light is on, even on a daylight. When I pointed out how ridiculous their excuse was, another person contacted me, encouraging me to request product replacement and send them more proof. So I did that. I also disclosed a video. In the process, the system offered me the option to get a replacement for old product-the faulty mask for 0 dkk and pay a remaining difference for a set including the neck piece. Since I was otherwise happy with my mask, I thought I would happily pay the remaining difference to get a neck piece (which was not in my original order). I found it as a good deal and win-win for everyone. They still had the audacity to charge me 15 euros for a return label for my old faulty mask. Guys, I was going to spend more than 200 euros extra for a neck piece addition, despite my original mask developing issues after just 7 months of a careful use and you can’t even cover the cost of my return label for a product that is still in warranty period. I’m speechless honestly. I don't think the neck piece is worth the money anymore with such horrible customer service when things go wrong.

I made an order 22 Nov and contacted customer service the same day as I somehow ordered the wrong version of the led mask I wanted. It took them days to respond. Eventually I was instructed to return the product to receive a refund and then reorder the product I wanted. There were numerous delays in receiving the return form (the online return was not functioning on their website, so CS had to manually enter it). I received an email from CurrentBody on 11 Dec confirming they received the return package from me. As of 30 Dec, the refund has still not been processed. I have requested an update multiple times and continue to be told there is a delay. They also asked me for confirmation that I sent the package, even though they sent the original email confirming receipt. I spent 4063,50 DKK for a product I do not have and have yet to receive a refund. When I asked for a phone number I could call, I was told they don't have one. Please be VERY careful if ordering here. I somehow made a mistake in the original order, which is my fault, but the experience since has been extremely disappointing. My intention was to reorder the newer version of the led mask, but given the CS, I don't see how I could do that in good faith.

Excellent service!
I have boughtwellbox from them them several times and today I had a chat wit a very service minded person, Hannah. Thanks a lot!