The Curtain Factory Outlet Reviews 

164
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally prompt shipping and the stunning fabric quality, noting that delicate items arrive securely packaged on rolls and well ahead of schedule. People also appreciate the wonderfully helpful support team and the remarkably smooth ordering process that makes purchasing custom window dressings completely straightforward. However, some reviewers were not happy with occasional delivery delays, missing sample packages, and unpredictable courier services that caused unexpected inconvenience. A few people also mentioned issues with confusing website options, unfulfilled secondary orders, or unexpected product descriptions regarding specific lining materials received.

What people talk about most

Product

People report high satisfaction with the product, frequently highlighting the amazing fabric selection and... See more

Quality

Consumers find quality to be exceptional, expressing strong satisfaction with the amazing materials and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping and items... See more

Order

Reviewers express mixed feelings about their order experiences, highlighting both exceptional service and... See more

Service

Customers had positive experiences with service, frequently praising the speedy and efficient support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service and lovely curtains made which match the ones my mother had made for me before she passed away. I am very happy to know have a matching pair bit with a slightly more modern look as... See more

Company replied

Rated 5 out of 5 stars

My advisor Denise was very helpful and patient,honed into what I wanted quickly. The curtains are very well made and the fitting service wars really good. The curtains were made and up faster than I... See more

Company replied

Rated 5 out of 5 stars

We ordered some curtains for our lounge earlier this year which were supplied and fitted in the Spring. We are so pleased with them. They looked nice over the summer but have really come into their ow... See more

Company replied

Rated 5 out of 5 stars

We undertook building works to create a Home Office over the last four months and sought help once again from Dean Parker and his team in sourcing blinds, chairs and seating cushions. Th... See more

Company replied


Company details

  1. Curtain Supplier and Maker
  2. Blinds Shop
  3. Fabric Store
  4. Fabric Wholesaler
  5. Store

Written by the company

Save up to 80% off a wide range of Designer Curtain & Upholstery Fabrics. Buy Online or Visit our North London Shops.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

164 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(164)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

After delivering one of my two fabric orders I was advised that they were unable to fulfill my second order. As I wanted both orders to be exactly the same fabric they collected the first order and delivered a slightly different fabric of the amount I needed within a few days

January 19, 2026
Rated 2 out of 5 stars

My fabric has taken so long to arrive…

My fabric has taken so long to arrive that I think I may have gone off it!! Have waited ages. Not sure why it took so long from ordering to despatch. Disappointing.

January 12, 2026
Unprompted review
The Curtain Factory Outlet logo

Reply from The Curtain Factory Outlet

Our apologies that your fabric has been delayed. As you placed your order during the Christmas period many of our suppliers were closed.
We can see that your fabric is due for delivery today.
Please let us know if you have any further issues.

Rated 5 out of 5 stars

Beautiful wool fabric

Beautiful fabric, sent out on a roll which was unexpected but very welcome. Amazing sale price. Thought the delivery was a bit high and DX are a bit unpredictable in delivery but overall very happy

December 22, 2025
Rated 1 out of 5 stars
The Curtain Factory Outlet logo

Reply from The Curtain Factory Outlet

We’re very sorry for the delay and apologise for the inconvenience caused. Your order was placed over the Christmas period when our suppliers were closed, your sample should be with you any day now. To make this right, we’ve sent half a metre of the fabric today, which should arrive with you tomorrow.
If you have any issues or need further help, please don’t hesitate to contact us first.

Rated 5 out of 5 stars

My advisor Denise was very helpful and…

My advisor Denise was very helpful and patient,honed into what I wanted quickly. The curtains are very well made and the fitting service wars really good. The curtains were made and up faster than I expected. I would recommend them and am using them again.

December 16, 2025
Unprompted review
The Curtain Factory Outlet logo

Reply from The Curtain Factory Outlet

Many thanks for your review, we are really pleased you are happy with your new curtains. We'll pass your comments onto Denise.

Rated 5 out of 5 stars

Would highly recommend. Great curtains and customer service.

Excellent & friendly customer service (they came out to check measurements, advised on the right curtain pole, fitted it & hung the curtains. Brilliant). And really good quality curtains - beautifully made.
Would highly recommend.

December 15, 2025
Unprompted review
The Curtain Factory Outlet logo

Reply from The Curtain Factory Outlet

Many thanks for your review, we are really pleased you like your new curtains.

Rated 5 out of 5 stars

Fantastic service and lovely curtains…

Fantastic service and lovely curtains made which match the ones my mother had made for me before she passed away. I am very happy to know have a matching pair bit with a slightly more modern look as these are hidden tabs.

November 19, 2025
The Curtain Factory Outlet logo

Reply from The Curtain Factory Outlet

Thank you for your review Lizzie. We're really pleased you're happy with your new curtains.

Rated 1 out of 5 stars

Poor delivery service

Poor delivery service

November 19, 2025
The Curtain Factory Outlet logo

Reply from The Curtain Factory Outlet

We’re very sorry for the trouble you had receiving your sample. We have thousands of happy customers, and unfortunately on this occasion it appears our supplier let us down. This isn’t the level of service we strive to provide.
We can see you’ve already been refunded, but please accept our sincere apologies for the inconvenience.

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly. Well packaged. Good value.

November 18, 2025
The Curtain Factory Outlet logo

Reply from The Curtain Factory Outlet

Thank you for your review Samantha

Rated 5 out of 5 stars

Great quality - we are so pleased

We ordered some curtains for our lounge earlier this year which were supplied and fitted in the Spring. We are so pleased with them. They looked nice over the summer but have really come into their own now we are into autumn and make our lounge so cosy. Great quality, beautifully made and open / close really smoothly.

March 20, 2025
Unprompted review
The Curtain Factory Outlet logo

Reply from The Curtain Factory Outlet

Thank you for your review John. We are really happy you are pleased with them.

Rated 5 out of 5 stars

The samples I wanted to see were sent…

The samples I wanted to see were sent out promptly and were what I needed to assist my decision on which fabric to choose for my curtains.

October 22, 2025
The Curtain Factory Outlet logo

Reply from The Curtain Factory Outlet

Thank you for your review

Rated 5 out of 5 stars

Easy Transaction

Easy to deal with and a great deal on some pretty fabric. Delivery went smoothlym

October 23, 2025
The Curtain Factory Outlet logo

Reply from The Curtain Factory Outlet

Thank you!

Rated 5 out of 5 stars

New Home Office / Study

We undertook building works to create a Home Office over the last four months and sought help once again from Dean Parker and his team in sourcing blinds, chairs and seating cushions.

This was not a simple exercise, as we had a number of specific brand of products in mind.

We need not have worried as the CFO Team understood the brief from the outset and sourced everything we required.

Other Companies, with whom we had spoken to, were simply not interested in taking on the project.

However, CFO were first class in the way they handled the job and yes, they were extremely competitive and unbelievably fair in their charges - always helpful in this difficult financial climate!

From start to finish, Dean, Jackie and Dave were fantastic and a pleasure to work with.

We would not hesitate one bit in going back to them again, simply down to the fact that for anything in the Furnishing Industry, they simply “Can Do”, rather than “Can’t Do”

September 1, 2025
Unprompted review
The Curtain Factory Outlet logo

Reply from The Curtain Factory Outlet

Thank you for your message, very pleased that you are so happy. I will let Dave and Jackie know how pleased you are.

Rated 5 out of 5 stars

Fabulous Fabrics & Service

Absolutely beautiful fabrics,I bought from clearance . Very happy with the quality of the materials.
The staff are very helpful. I dealt with Sonny and he was amazing.
Would highly recommend.

August 22, 2025
The Curtain Factory Outlet logo

Reply from The Curtain Factory Outlet

I will pass that feedback to Sonny, thank you

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