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Rated 1 out of 5 stars

I am not happy at all with my curtain. The curtain band is damaged, it is not possible to put the hooks on the required distance. There is a hole in the curtain that is ‘repaired’ with a drop of glue.... See more

Rated 1 out of 5 stars

After waiting 9 weeks for the curtains I ordered they finally arrived today. They are absolutely awful. They are badly made, the stitching is terrible and smaller than the size asked for. Also the pic... See more

Rated 5 out of 5 stars

Excellent service! The curtains I originally booked were no longer available but they offered others and, even though the ones we then chose were more expensive, only charged us the original price. Wh... See more

Rated 1 out of 5 stars

Ordered expensive curtain and because of picture and description are totally different. And chat agents providing different information.cancelled the order within an hour as their policy full refund... See more

Company details

  1. Window Treatment Store

Information provided by various external sources

Curtains.com launched to turn the market on its head by reinventing the concept of shopping for curtains and interior accessories online. Our passion is to find the last piece of the lifestyle puzzle. By adding the finishing touches to any room, curtains control the lighting and atmosphere of your home. Morning and Night, you open and draw the curtains, marking the beginning and end of each day.


Contact info

1.9

Poor

TrustScore 2 out of 5

653 reviews

5-star
4-star
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1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

my view

I ordered the curtains,they arrived in a few days,I'm delighted,

October 12, 2019
Unprompted review
Rated 5 out of 5 stars

I had been looking for this voile for…

I had been looking for this voile for weeks and I was so happy when I found it here. They were perfect colour and really good quality material. I highly recommend curtains.com and will most definitely be using them again soon. I was also impressed with the quick delivery.

October 12, 2019
Unprompted review
Rated 4 out of 5 stars

Great customer service, would recommend!

Great customer service although when my incorrect sized curtains were delivered they responded to me quickly but my replacement was not received as quickly as I’d hoped. Returns process was very simple and convenient for me. Curtains are lovely but not fantastic quality but you get what you pay for. I would recommend and will use again. Thank you

October 12, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent curtains

I was surprised when I opened the box and it was my curtains. They came so quickly and were just what I was hoping they’d be. They are light, yet hold their shape. The subtle colour was just like the photo and the stripe is the perfect design element I needed in my living space. I love them!

October 9, 2019
Unprompted review
Rated 3 out of 5 stars

I bought two pairs of curtain which…

I bought two pairs of curtain which were really good quality and not expensive. Mary (the young lady that looked after my order)was first class, really helpful, polite and professional. I would highly recommend Curtains.com and will not hesitate to use them again myself.

October 1, 2019
Unprompted review
Curtains.com logo

Reply from Curtains.com

Dear Mrs Laing,

Thank you for your lovely review and I am so sorry for the late response!
I am so happy you were happy with your curtains and service.
I can see you gave us 3 stars, do let us know how we can improve and earn those extra two!
you can email me at support@curtains.com

Kind regards,
Alice
Customer Support

Rated 1 out of 5 stars

Don't be in a rush to receive them...

Still waiting for my order after 15 days and them contacting me saying my size is out of stock offering a different size which I chose and still don't have them. No apology or anything. Don't be in a rush to receive them considering it is a 5 day delivery service.

September 28, 2019
Unprompted review
Curtains.com logo

Reply from Curtains.com

Dear Maureen,

Apologies for the late response.

I am so sorry you were unhappy with your service and I can understand your frustration.
I do hope that in the future you will give Curtains.com another chance to provide the excellent service and product quality we aim for.

I also hope that the curtains have since arrived?

Best wishes,
Alice
Customer Support.

Rated 1 out of 5 stars

Ordered curtains

Ordered curtains. Received notification from DHL to say they had received the notification to deliver the curtains. After 8 days still no curtains arrived. Rang curtains.com and they stated DHL had “lost the parcel”. Rang DHL and they stated they had never been able to collect the parcel as curtains.com never gave them authority. After trying to liaise with curtains.com and they kept putting the phone down or cutting me off we concluded that this was possibly a scam. DHL were brilliant and gave me a telephone number they had on record for them which was different to the one I had so I thought I would get somewhere. A lady answered and said they are not curtains.com and put the phone down! At this point I was out of actions left!! Absolutely do not order curtains from this website! I am absolutely gutted as I loved the curtains but I couldn’t take the risk of loosing lots of money.

September 28, 2019
Unprompted review
Curtains.com logo

Reply from Curtains.com

Dear Sophie,

Apologies for the late response.

I am so sorry you were unhappy with your service and I can understand your frustration.
I do hope that in the future you will give Curtains.com another chance to provide the excellent service and product quality we aim for.

I am concerned you had the wrong number as this does not sound like us,
I will provide the correct one for if you choose to order in the future;
0203 848 0800


Best wishes,
Alice
Customer Support.

Rated 5 out of 5 stars

A great pair of curtains

A great pair of curtains , black out and thermal. Delivery tracked sending a message on the day giving a 2 hour delivery window.

September 21, 2019
Unprompted review
Rated 5 out of 5 stars

Effortless

Effortless. Curtains as described and well packaged and speedy delivery. A pleasure to buy from.

September 16, 2019
Unprompted review
Rated 4 out of 5 stars

I founded the site easy to use .the…

I founded the site easy to use .the service and communication was excellent. But i think that you should make customer aware that vat will add to the bil.l before the total comes
My curtains are lovely . And are of good quality
I would use this company again .

September 14, 2019
Unprompted review

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