The Cushion Warehouse Ltd Reviews 

222
•
TrustScore 4 out of 5

4.2

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Rated 2 out of 5 stars

I ordered a buckwheat pillow along with additional filling. Given the company’s premium branding, I had high expectations for both the products and the overall customer experience. The products... See more

Company replied

Rated 5 out of 5 stars

Excellent service and product outcome - ordered new sofa backs and seat cushions for my 20 year old George sofa where the duck filled cushions had deteriorated making the sofa no longer comfortable. N... See more

Company replied

Rated 5 out of 5 stars

These guys are brilliant. Having been let down badly by the miss-sold Sofology insurance we turned to these guys and girls for a bespoke corner cushion for our 2 year old corner settee. Sent them the... See more

Rated 5 out of 5 stars

My favourite thing about this company, is the confidence I have for any future requirements. I’ll definitely shop again whenever I need more cushions. When shopping online, you can never tell what y... See more

Company details

  1. Interior Designer

Written by the company

Premium cushion specialist providing high quality cushion inserts, pillows, bedding, linings, and fillings, with an bespoke, made-to-order service to create cushion inserts tailored to your exact requirements.


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4.2

Great

TrustScore 4 out of 5

222 reviews

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4.2

All reviews

(222)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Firm but soft sofa seats

We had two replacement sofa seat cushions made. The old ones were limp and flat. The replacements are have a firm foam core and soft feather outer and are exactly what we wanted. The sofa feels like new. Highly recommended. The only quibble is that it takes a while -- about 6 weeks, though to be fair that was in the middle of lockdown so I don't know how short-staffed they were.

June 12, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic cushions

Fantastic cushions! Plump and firm and don't lose their shape. I bought them to replace the cushions on my 'pillow back' sofa and they are perfect. I bought some cheaper ones from another supplier first which are just useless and saggy. I'll use Cushion Warehouse again.

June 11, 2020
Unprompted review
Rated 5 out of 5 stars

I made a very senior mistake and…

I made a very senior mistake and ordered far too much (4 kilos to be exact !) so I will be making and stuffing cushions for Christmas .. but I am so very pleased with the quality of the hollow fibre and the customer service and delivery time .. I give them all 5 stars and my thanks

June 10, 2020
Unprompted review
Rated 5 out of 5 stars

Huge choice of quality products, super service, very satisfied customer

We're in corona virus lockdown so when I found I needed replacement cushion pads, I went online and discovered CushionWarehouse.
I was immediately impressed as it is an English small business and the range of sizes and types of filling was impressive. The Fillings Guide was very helpful and whereas I would normally choose feathers or polyester, but the wool sounded great as it's firm, eco-friendly and sustainable. It's more expensive but I thought it was worth trying. I am absolutely delighted that I did. The two 21" wool pads exceeded my expectations. Thoroughly recommended. And the packing and delivery service was great too. Will use again.

June 10, 2020
Unprompted review
Rated 5 out of 5 stars

Good quality product and reasonably…

Good quality product and reasonably priced. The cushion took some time to arrive but after the company explained this was due to Covid-19 staff shortages, then that's understandable; 5 stars. Will definitely buy from them again.

June 2, 2020
Unprompted review
Rated 5 out of 5 stars

Great cushions and service

Initially I telephoned to ask for professional advice around the firmness of cushions and my enquiry was handled professionally. I went ahead and placed my order for 100% British wool cushions and they arrived within a week... Brilliant and exceptional quality cushions and service. Would definately recommend.thank you

June 2, 2020
Unprompted review
Rated 1 out of 5 stars

negative and patronizing response

I made an inquiry to this company for up to 88 items and politely asked if i could get a bulk order deal. I got a completely negative and patronizing response from customer service.
There are so many firms in the UK selling the same products, i managed to get my luxury pillows and cushions from another great company with great communication skills and a 15% discount, that's what i call great service.

The Cushion Warehouse Limited is not somewhere i will be calling again.

June 2, 2020
Unprompted review
The Cushion Warehouse Ltd logo

Reply from The Cushion Warehouse Ltd

Thank you for your review. As I said before am sorry that we were unable to offer you a discount. It was explained that we only offer discounts by way of a trade account which we were only able to offer to businesses within the soft furnishings industry and that we were sorry that we were therefore unable to offer a discount in this instance.
You then said that you had found another company with great prices so you would go there, to which we responded that this was not a problem and that we were not really price competitive due to the quality of our product.
You responded to this with an email which was extremely rude and belittling of our company and products stating that you had bought from our competitor who were better and offered you a discount and having looked at our website their products were of far superior quality to ours. Your email was an outburst for no apparent reason and unfortunately seems to be a bitter response to the fact that we were unable to offer you a discount, which is a shame.

Rated 5 out of 5 stars

Very satisfied first time customer

Bought 13” & 14” round hollowfibre cushion pads for a lockdown sewing project. As a first time customer I’m absolutely delighted with the pads, excellent quality & value for money & don’t have that mass produced feel about them. Will certainly be ordering again in the future. Excellent customer service too!

May 27, 2020
Unprompted review
Rated 5 out of 5 stars

Good quality wool, quick delivery

I needed some wool to fill my knitted pouffe with. The wool is good quality, arrived quickly and it is nice to think that I went for an environmentally friendly option. I am very satisfied with this purchase.

May 27, 2020
Unprompted review
Rated 5 out of 5 stars

Looked on several sites for cushions…

Looked on several sites for cushions but this one had the most options and helpful info too.
Ordered feather cushions which are well made, no leaking seams!
Delivery was within 10 days of ordering which is great during this time.

May 27, 2020
Unprompted review
Rated 5 out of 5 stars

First time customer. Cusion pad. 21" x 21"

Ordered a 21 inch square cushion pad to fit a cushion cover I had had specially made elsewhere. Ordered it 1 inch bigger than cover, as recommended. Fits beautifully and feels lovely. Ordered during lockdown so maybe took a little longer to deliver than they normally would have, but still only a few weeks. Would use again.

May 27, 2020
Unprompted review
Rated 5 out of 5 stars

Great UK product and lovely quality

I ordered 1kg of wool to replace the broken down filling in a leather pouffe. It came promptly considering the effect of the pandemic on deliveries. The wool is lovely quality, firm, bouncy and soft. It wasn't enough so I ordered another 1kg, again it came quickly. It's lovely to support British business and great to have the choice of an environmentally friendly filling. Would highly recommend this company.

May 22, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent products and customer service

We ordered both feather and hollow fibre 22x14 rectangular cushion pads to replace the ones in our cushions which came from an alleged quality retailer. The difference is amazing, both types maintaining shape whilst being comfortable. Very pleased with the product and with the efficient service from the warehouse (including excellent directions from Dave for us to collect our pads)

May 22, 2020
Unprompted review

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