We had Custom Head come and fit air conditioning in our house on what turned out to be the hottest days of the year so far. Isaac, Caleb and their colleagues were a lovely bunch who did a great job d... See more
Company replied
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See what reviewers are saying
New boiler installation. Booked through the Worcester Bosch FastTrack service on a Thursday for the following Monday. William did a great job and left the place tidied than when he arrived.
Recently had to have Worcester Combi Boiler replaced.All arranged and work carried out very quickly. Heating Surveyor arranged site visit for quotation and work carried out the following day. Instal... See more
Company replied
Efficient and trustworthy service I filled in a form online and a staff contacted me and came to have a survey the next day. They have 6 teams of installers so we have our air conditioners ins... See more
Company replied
Company details
Written by the company
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat Ltd
Written by the company
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contact info
9 Somers Road , CV22 7DB, RUGBY, United Kingdom
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4.8
Excellent
5K reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Custom Heat & Cool
Thank you for taking the time to share this feedback. It's wonderful to hear that our team's politeness made such a positive impression on you. We pride ourselves on treating every customer with respect and courtesy.
The Custom Heat Team
Excellent as usual
Excellent as usual, Ruby is efficient and polite, happy with my boiler service
June 5, 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's wonderful to hear that Ruby provided such efficient and professional service during your boiler service. We're pleased you continue to be happy with the work we do for you.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's wonderful to hear that our service hit all the right notes for you - punctuality and professionalism are absolutely at the heart of what we do.
The Custom Heat Team
Repair to boiler water leak.
Poor and unreliable response when seeking engineer visit to rectify water leak on our combi boiler. Constantly had to chase for visit confirmation, difficulties getting answers to telephone. Excuse given for this poor service was Christmas/ New Year holidays and access to required spare parts, although when finally repaired only simple basic 'O' ring kit supplied and fitted. Overall from initial contact to completion of repair almost 2 weeks.
January 9, 2026
Reply from Custom Heat & Cool
Thank you for your feedback. I'm sorry to hear about your experience. I've passed your comments on to our Operations Manager for review, as we take all customer feedback seriously and are always looking for ways to improve our service.
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that our engineer was both punctual and thorough with the work. These are exactly the standards we aim for on every job.
The Custom Heat Team
Great service all round
We had a new boiler installed within a week of the old one breaking and the engineer was great - very friendly and explained everything that was happening and did a great job!!
May 28, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear we could get your new boiler installed so quickly after the breakdown and that our engineer took the time to explain everything clearly. That kind of friendly, thorough approach is exactly what we aim for.
The Custom Heat Team
Air conditioning
Installed air conditioning in the kitchen. Both electrical work and installation were well handled and completed without issue. Damian and Ryan were both friendly and informative and left everywhere looking neat and tidy.
June 1, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that Damian and Ryan handled both the electrical work and air conditioning installation so professionally, and that they left everything neat and tidy for you. Your recommendation means a great deal to us.
The Custom Heat Team
Easy booking process and courteous staff
May 26, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's great to hear that our booking process was straightforward and that you found our team courteous throughout your experience with us.
The Custom Heat Team
Ruby came to service our boiler again…
Ruby came to service our boiler again today (3rd June). She was cheerful, polite and efficient. She explained exactly what checks she had done and assured us that everything was working fine. We are very satisfied with the continuous service arrangement which we have with Customer Heat.
June 3, 2026
Reply from Custom Heat & Cool
Thank you for taking the time to share this feedback. It's wonderful to hear that Ruby provided such thorough service during your boiler check, and that you're pleased with your service arrangement. We're really glad everything is running smoothly for you.
The Custom Heat Team
Prompt service
The member of staff came the same day, solved the problem and was very patient.
June 3, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear our engineer could get to you the same day and that you found them patient throughout the process. That's exactly the kind of service we strive to provide.
The Custom Heat Team
Reply from Custom Heat & Cool
Thank you for your kind words! It's wonderful to know you can count on us whenever you need help. Your trust and loyalty mean everything to us.
The Custom Heat Team
Very reliable
Very reliable , very good service. The staff were extremely friendly and kind. The best in the region !
June 2, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this review. It's wonderful to hear that you found our staff so friendly and helpful throughout the service. Your kind words about us being the best in the region truly mean the world to our team.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review! It's wonderful to hear you found our team polite and that we could provide the quick service you needed.
The Custom Heat Team
Professional engineers
Very professional service, starting from the office and ending with the engineers. They always give good advice and perform work to a high standard. Very pleased with them, highly recommended.
June 2, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this review. It's wonderful to hear that you've experienced our professionalism right from the office team through to the engineers on site, and that you're pleased with both the advice and quality of work. Your recommendation means a lot to us.
The Custom Heat Team
Good all round service by Ruby friendly…
Good all round service by Ruby friendly and efficient totally satisfied
June 2, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this review. It's wonderful to hear that Ruby provided such friendly and efficient service - we're pleased you were totally satisfied with the work. Your feedback means a lot to us.
The Custom Heat Team
Very prompt service
Very prompt service. Delivered on time, all left clean and in working order. Engineer was efficient.
May 22, 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's wonderful to hear our engineer delivered such efficient service and left everything clean and in perfect working order. Prompt, reliable service is exactly what we aim for.
The Custom Heat Team
Excellent service.
May 26, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to know you found our service excellent - that's exactly what we aim for with every job.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear you found our service efficient and thorough - that's exactly what we aim for with every job.
The Custom Heat Team
Excellent service in ever way.…
Excellent knowledge of our heating system and a friendly engineer.
Customer service excellent - knowledgeable helpful and friendly
May 26, 2026
Reply from Custom Heat & Cool
Thank you for taking the time to share this feedback. It's wonderful to hear that our engineer's knowledge of your heating system impressed you and that you found both the technical expertise and customer service to be excellent. We really appreciate you highlighting the friendly approach from the whole team.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that you've found our service both reliable and efficient over time. Your continued trust means a great deal to us.
The Custom Heat Team
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