CustomLanyards.Com Reviews 26

Horrible shipping and cutomer service. Order had an estimated arrival of 2/24. Hasn't even shipped as of 3/4. When I called and questioned the status, I was told 2/24 was only an estimate. OK - but now it will almost 10-14 days past the "estimated" date. When I asked for them to expedite the shipping, they told me they would have to check the cost. No accountability. Never buying from them again.

They have a 2 day processing period, and the a 3 day shipping wait(excluding weekends
). I have had my product stuck in shipping and customs for over a week. This company does not adhere to its own policies and when they don"t meet their expectancies< do not deliver. If you are looking for a date that they promise, do not expect it. They are horrible. Apparently, they order from companies over seas that require a customs process that they can not deliver on. Amaziny for a company that claims to be in the US

Ordered product for an event this week , and estimated arrival was 9/30 which gave me leadway inquired 10/1 on shipping r details and were told it was shipping that day. I did not get a shipping update so I contacted them and asked, I was hung up on 3 times while waiting for an answer then used live chat who disconnected me twice. Sent a email and was told UPS delays, they say they are in Texas?? Now they just told me it’s coming from China and they have a holiday until Oct 9th and will update me when it’s shipped. DONT BUY FROM THEM!!!!

This has been an absolute nightmare. My order was supposed to be delivered by August 6th for a client event, and here we are—FedEx called AGAIN to say all four of my boxes have the same shipping label attached. Because of this, nothing is moving.

I’ve called, emailed, even spoke to Lobby, the manager, who promised to help—but still nothing has been fixed. The tracking hasn’t updated since July 25th, and FedEx confirmed the shipment can’t be processed unless new labels are sent. How hard is it to email updated labels to FedEx so the shipment can actually leave?

If these bags don’t arrive by August 6th, they’re useless to me—and I’ve made it clear I will not accept them after that date.

This is ridiculous. I’ve wasted time chasing answers, calling FedEx myself, and even offering their direct contact info). Still no resolution.

If this isn’t fixed immediately, I’ll be cancelling the entire order through my credit card and printing with someone else. Completely unacceptable experience.

Yap worst company ever, never made it to the actual order arriving. Now it’s going to cost me 800+ more to get it here on time

I made an order for pins since December of 2024. It is now almost the end of February and I haven’t received anything. They keep emailing saying “since you didn’t reply, we are delaying your delivery” I’ve already given the okay 4 times! Horrible company. The worst experience I’ve had. I will never buy from this company again.

Tried to order koozies on Cyber Monday that are advertised on their website for $0.01 each, minimum 1. At checkout, charge was considerably higher, even pushing back delivery date. Chatted with “Freddy” in customer service, who refused to acknowledge or explain the price discrepancy on the company’s website. He was dismissive and rude and refused to answer my questions - he just left the chat. I cannot believe this company is still in business with their false advertising and horrible customer service.

I ordered stickers specifically for an event, but since the delivery date wasn’t honored, I had to cancel the order—the stickers would have no use beyond the event. Despite explaining the issue repeatedly, the support team seemed unable to understand my concern, initially offering only a 20% refund, even though the delay was entirely on their end. After nearly 20 messages, they finally resolved the issue, agreeing to a full refund if I refused the delivery. I’m still waiting for that refund—more updates to come.

Additionally, I was under the impression this was a Canadian company due to their website (customlanyard.ca), but they’re actually based in Texas and ship from China. Be prepared for potential cross-border fees.

If I could give this company 0 stars I would. Worst customer service EVER, belittles customers, sexist against woman, Lies, and scams you. Everyone BEWARE....DO NOT BUY FROM THE COMPANY. Save your money and take it to a company that actually cares about their customers and doesn't want to just argue with them over the phone because they got caught.

Customer service sucks and turn around is not what they advertise! Do not use this company....spend the extra money at vistaprint! And the managers are too scared to do their job and won't get on the phone to talk to customers, they tell the workers to relay his message bc he doesn't know how to handle a serious matter as a manager. All the production is done overseas and not in the states, so they can't really guarantee any times.

This company is awful they say they have 100% satisfaction and they send these lanyards for me to send clients and they are cheaply made they send frosted plastic card holders that do not slip in and you would need to take the plastic clip off which is stiff they offered me 30% off if i purchase why would i

There are two companies. One is .net and one is .com. DO NOT USE .COM, they are two different companies. Read all reviews below and I agree, this company deserves zero stars. I spent two frustrating days with customer service, online. Emails and phone. It was a waste of time and energy. Finally just cancelled and now hopefully I will get money back but I am sure that will be a hassle too

Don't even think about it. I've dealt with them for 5 days on a simple banner. First thing, it took them 3 days to let me know my artwork did not show up when uploaded. Even though the files are there per their so called "ticket." I had to pay an additional $10 to get it shipped in time for the event. After numerous emails, chats, they made a DIRECT CALL TO OUR CUSTOMER instead of the number listed on the account. And might I add, all production is done in China according to one chat, verbal conversation they said no. I'm done with them. This was my 2nd order.

UPDATE: Just received confirmation my banner shipped. In the body copy of the email they used MY BUSINESS PHONE NUMBER to contact them if there was an issue! "If you need help regarding your order, please feel free to contact us at xxx xxx xxxx." Wonder how many phone calls I'll receive!!???!! They are so jacked up.

I paid an extra 25 cents to have my lanyards produced "in the USA". No chance. These were produced in China.

But the really BAD part is that the lanyards are TWISTED BECAUSE THEY ARE SEWN WRONG. I've been going back and forth on their "ticket" system for 6 days, trying to get them to agree to re-make the lanyards at their expense. First they asked for a photo. I sent then 6 or 7. 24 hours later they demanded more photos, then more, then more photos.

I provide photos; they take a day to ask for more; I provide photos; they take another day to ask for more. It's a deliberate cycle to wear down the customer to the point where the customer gives up.

Now they want one more photo of ALL THE WRONG LANYARDS. THAT'S THE ENTIRE JOB!!!!!!

The whole job is only $475. They should have agreed to re-do the job AFTER THE FIRST SET OF PHOTOS.

Awful customer service. I'll be disputing my purchase through American Express.

Poor experience, provided a patch with a different stitching color for the merrow, didn't even make sense. Only wanted to offer 20% refund but I need a correct patch not a partial refund. Insane.

If there is a zero I would have given them zero! this company is a scam. They are Customlanyards.net, Customlanards.ca, custom lanyards.com and wrist-bands.com. They claim in their website that they manufacture in the states. It's all a lie! Even the reviews from other sites and their own websites are fake.

I have a small business and wanted to see a sample of a lanyard for my client. I paid rush shipping $35 for a sample to be delivered to me in the next 4 business days. its been almost a week and not even a tracking number. I have requested samples before with my other vendors in the states and they ship almost immediately and for free most of the time. They are misleading and do false advertising. Do not be fooled they are from China.

Very poor communication which is also very delayed. In our case because of their own internal miscommunication our order was late and delivered after our event by several days. The date we expected to received them never changed in our account. It was exhausting working with them. There are better companies with much better communication and customer service.

Do not order from them.

They completely lie about delivery dates and their customer service lies and gives no information. We bought 20k worth of products for an event and they never arrived. They also lie that they ship from the USA when it is overseas.

This is not a USA-based company, the addresses they supply are not even theirs, one is the UPS store and the warehouse is for another company. I paid to have my order done here, not in China. If I wanted it made in China, I would have ordered from Alibaba, which is what they did then hiked up the price. All I did was pay more money for a service I could have gotten done myself for far much less money. They are not honest and should have to display that they are not producers of the products they sell. Frauds! Last time I do business with them.

Order did not arrive as promised.
They are shipping from China.