We absolutely love our neon sign! It’s exactly what we wanted and adds such a classy touch to our salon. We get so many compliments on it, and lots of our clients use it as a backdrop for selfies an... See more
Company replied
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Really fast and reliable. We needed our sign quickly and Kat made it happen. We were delighted with the finish and feel it’s made our food truck look amazing. We spoke to loads of alternate light comp... See more
Company replied
We ordered a custom neon light for a colleague's leaving present. The whole process was extremely easy. We contacted the customer service team when we realised that we'd forgotten to specify that we n... See more
Company replied
They were pretty communicative as the order processed, which I appreciated because it take so much time to create and then ship. The final product is gorgeous--exactly what my husband wanted. The ligh... See more
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Company details
Written by the company
Custom Neon is an experienced illuminated signage company offering LED Neon Signs and Backlit, Front Lit, Face & Halo Lit 3D Illuminated Letters & Logo signs for commercial, business, and personal use. * Indoor & Outdoor Signage * Free Standard Shipping * Rush Orders Available * Design Your Sign Online or Use Our Free Design Service * 5 Star Customer Service * Warranty Included * Tree Planted for Every Order
Contact info
London, United Kingdom
- 020 3608 5978
- info@customneon.co.uk
- customneon.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
50th Anniversary Neon
Everything was easy from start to finish! The proposal was easy to read, and was just PERFECT based on the design. We had a few smaller elements of the logo - that they still made POP (even though those details were too small to be actual neon). Everything worked great - and customer service was on top of it all!
October 1, 2023
Unprompted review
Reply from Custom Neon®
Hi Carrie. Thank you so much for taking the time to share this fantastic review! This is incredible feedback to hear that you found the process so easy to order, and that we were able to make your 50th anniversary sign pop! We are so thrilled that we were able to play a small part in such a special occasion. We would love to see photos! Don't forget to tag us @CustomNeon
Great fast service
Great fast service. Delivered within the estimated time frame. Easy to install. Sign looks great - strong vibrant colour - very pleased.
September 4, 2023
Reply from Custom Neon®
Thanks so much for sharing your experience with us! It's such valuable feedback to hear that you found our service to be so great and fast, and that your sign was easy to install. We hope you love your new Custom Neon® sign!
Product came out really slick
Product came out really slick, and timely delivery. Can't fault at all.
August 23, 2023
Reply from Custom Neon®
Hi Jim. Thank you so much for your amazing review. We are so thrilled that you are so happy with your new Custom Neon® sign.
Reply from Custom Neon®
Thank you for sharing this 5-star review, Elisabeth!
The finished product was so impressive
The finished product was so impressive, reasonable delivery times and a very helpful team helped us with our quote, along with any changes we needed to make. Highly recommend.
September 22, 2023
Unprompted review
Reply from Custom Neon®
Hi Zoe. Thank you for taking the time to share your experience! It's such amazing feedback to hear that you were so impressed with your sign, and that you found our team to be so helpful. If we can do anything for you in the future, please let us know!
Reply from Custom Neon®
Thank you for this amazing review, Lisa! The team at Custom Neon® are so thrilled that you love your new sign.
Custom Neon are 5 star
Custom Neon are 5 star. Great service & communication, professional, incredibly quick to turnaround & a fantastic product. Would highly recommend.
September 4, 2023
Unprompted review
Reply from Custom Neon®
Hi Gemma. Thank you so much for this 5-star review! We are so happy to hear that you were so impressed with our service, turnaround time, and our product. We would love to see photos of your new signs, don't forget to tag us! @CustomNeon
Absolutely brilliant.
Really impressed with the speed of this service and the high quality of the sign I purchased. Coupled with the excellent communication by Custom Neon they could not do any better. Highly recommended
August 14, 2023
Reply from Custom Neon®
Hi Mike. Thank you for taking the time to write this review! The team at Custom Neon® are so thrilled that you are impressed with the quality of your sign, and that you experienced such great communication. Please let us know if we can assist you with anything in the future!
Received the sign quickly!
Received the sign quickly (Even after I changed the colour at last minute!) Great experience working with Rafia and very happy with the sign itself.
October 2, 2023
Unprompted review
Reply from Custom Neon®
Hi Adam. Thanks for this fantastic review! We are so thrilled to hear that you're so happy with your new Custom Neon® sign, and that you had a great experience working with Rafiu. We've passed on this feedback to celebrate Rafiu's great customer service!
Reply from Custom Neon®
Thanks for the 5-star review, Georgia!
Don’t even hesitate - these guys are ⭐️⭐️⭐️⭐️⭐️
Absolutely a 5 star experience with ordering my sign and I’m so happy with it. Rafiu was superb to deal with, helping with every detail and being so patient. Rarely do companies exceed my expectations but I’m honestly just wowed with the quality of the experience and the output.
August 31, 2023
Unprompted review
Reply from Custom Neon®
Hi Laura. Thank you so much for taking the time to share this 5-star review! This is such great feedback to receive that Rafiu was so excellent to deal with, we have passed this on to celebrate his amazing work! We are so thrilled to hear that we have exceeded your expectations, and that you love your new Custom Neon® sign. If we can assist in any way in the future, please let us know!
Reply from Custom Neon®
Thank you for this fantastic review, Michael!
Great value and quality
Clear web site. Variety of designs. Options on size and colour. Made bespoke to my request. Someone checked with me once I had submitted my requirements that I could discuss prior to manufacture. Delivered in the timescale well packaged and great quality at an unbeatable price
August 10, 2023
Reply from Custom Neon®
Thank you so much for taking the time to share your experience! It's such great feedback to hear that you found our website to be very user-friendly, and that our price was unbeatable. We hope you love your new Custom Neon® sign!
asked custom neon to make a sign for me…
asked custom neon to make a sign for me without any real expectation going forward but the service and product was just way beyond anything I imagined.
Well done to the whole team because from start to finish your efforts were the best.
Love the sign and it's now in pride of place.
Thanks again.
September 25, 2023
Unprompted review
Reply from Custom Neon®
Hi George. Thank you so much for this excellent review! It's such amazing feedback to hear that we were able to exceed your expectations. We are so thrilled that you love your new Custom Neon® sign!
Exactly what I asked for
Exactly what I asked for! Looks great, arrived way quicker than expected, adds to the vibe of the music venue. Great job guys!
August 11, 2023
Reply from Custom Neon®
Hi Ryan. Thank you for taking the time to share this review! We are so happy to hear that your sign is exactly what you asked for, and that it adds to the atmosphere of your venue. We would love to see any photos! Don't forget to tag us @CustomNeon
RGB function only illuminates part of…
RGB function only illuminates part of the sign and the full colour range isn't available. I emailed alerting of the the error and I have been ignored ever since. In hindsight I wish I had ordered with Sculpt Neon.
July 21, 2023
Reply from Custom Neon®
Hi Andrew. We understand your disappointment and appreciate you taking the time to share this feedback with us. We can see that our Team Leader Taylor has been in contact with you to come to a solution, and that your sign is being remade with rush shipping to get this to you as soon as possible. We are so sorry to hear that you had not received correspondence from us promptly. We have looked into this further, and it appears that our team had issues receiving your emails so we apologize for this. Rest assured, your Neon Designer Tiffany will be in contact with you to update you on the exact timeframe for your sign to be remade. If you are satisfied with this outcome once you have received your new sign, we would greatly appreciate it if you would consider updating this review.
Great experience
Great experience, customer service and the sign is exactly what I was hoping for!
August 21, 2023
Unprompted review
Reply from Custom Neon®
Thank you for this 5-star review, Melissa! We are so happy that you had a great experience with Custom Neon®, and that your sign is everything you hoped for. If we can do anything for you in the future, please don't hesitate to reach back out!
The best!
The best!
The whole process was so easy the only struggle I had was deciding which one I wanted. It was the final piece to my room. Thank you so much! I will be ordering again for another room. It took around 2 weeks to come on normal delivery and came in a great secure packaging and was easy to put up on my wall.
July 21, 2023
Reply from Custom Neon®
Hi Georgia. Thank you so much for taking the time to share this amazing feedback with us! We are so thrilled to hear that you found the process of ordering with Custom Neon® to be so easy, and that your new sign completes your room. We have passed this on to your Neon Designer Kat to celebrate her great work. Please feel free to reach back out to us to let us know how we can help in the future with a sign for your other room!
Great service and product
Great service and product. Definitely buying in the future another one.
July 19, 2023
Reply from Custom Neon®
Hi Vitor! Thank you so much for sharing this fantastic review. If we can assist in the future, please let us know!
Amazing thank you
July 6, 2023
Reply from Custom Neon®
Thank you for the 5-star review, Craig! Please let us know if we can do anything for you in the future.
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