Took our money but didn't send a door
We paid Custom Rustic Doors a $1,750 deposit on July 5, 2026, for a custom carved exterior mahogany door to be shipped to Massachusetts. Our contact, Anneke Schieberl, told me it would be completed by the end of July.
As of November 7, we have received neither the door nor a refund.
Over four months, I repeatedly asked for progress updates and a completion or delivery date. Anneke sometimes responded that she would obtain a date from the carpenter, but repeatedly failed to follow through. In September, she said the carpenter had told her the door was nearly finished. Further promises to obtain a timeline followed in October, but no confirmed date was provided.
I requested a refund multiple times, including in September, while continuing to give the business opportunities to deliver. Our October 28 installation date passed without the door.
I have now canceled the order and formally requested a full refund. I have retained the payment record and correspondence documenting this experience.
I cannot recommend this business based on the prolonged delay, repeated unfulfilled promises, and difficulty getting clear answers. I will update this review if the matter is resolved.