Absolutely happy return customer! Thanks to the whole team, as I was in touch with a few people and everyone went above and beyond. I’ve already imported 2 cars with zero hassle – everything was organ... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I bought a UK reg car in Northern Ireland and brought it down south. It was a lot to do given my wife is disabled and has a Primary Medical Cert so we could adapt the car for her. I had the gre... See more
Great communication, good value for the service provided and always someone at the end of a phone if you need any further help, though the comms through email was excellent anyway. All documents provi... See more
Fantastic service from Norma at customsdeclaration.ie. I got in contact with Norma after I had been let down by another customs agent. I should have contacted Norma from the start. Everything was so s... See more
Company details
Written by the company
We provide a customs declaration service where we will complete you customs declaration by acting as your customs agent. Since brexit we have helped hundreds of customer successfully import cars and other vehicles from the UK to Ireland. After you purchase this service, one of our team will follow up with you directly to prepare your declaration.
Contact info
Dublin, 000, Dublin, Ireland
- info@customsdeclaration.ie
- customsdeclaration.ie
4.9
Excellent
619 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HELPFUL!
HELPFUL!
Found customsdeclaration.ie very easy to work with. Pay the fee and they will sort it for you, Quite reasonable and no worries. They do the job.
April 16, 2026
Unprompted review
Very quick response
Very quick response, helpful guidance and doing things over when I made a mistake was no problem
April 17, 2026
Unprompted review
Excellent friendly service, highly recommended!
Excellent service from Natasha who was so friendly and made everything so quick and easy. Highly recommend this company!
April 17, 2026
Unprompted review
Professional and effective
Really professional and effective service. Very grateful to Norma and the team for their superb management of our car customs tax prior to VRT. Would recommend CustomsDeclaration.ie to everyone!
April 14, 2026
Unprompted review
Second time using Customs Declaration…
Second time using Customs Declaration for a clearing a car import. Great team, great service and I can recommended them 100%.
April 3, 2026
Unprompted review
Vrt customs clearance
Paula was very helpful with any queries and made transaction seamless.
March 26, 2026
Unprompted review
Great quick service
I initially attempted to sort the customs declaration myself, but the process was not straightforward and revenue imposes tight deadlines. Norma and her team took over and got it sorted from me extremely quickly, keeping me looped in throughout the process. Very happy with my decision to use this service.
March 26, 2026
Unprompted review
Do not use. Do it yourself
They tried to charge me 7000 euro for a tax bill that was not required. I questioned them and they were not able to advise correctly. Asked for a refund of the 120 euro cost but they refused claiming they gave me advice. Well their advice was not correct. I would avoid using this crowd.
March 10, 2026
Unprompted review
Reply from customsdeclaration.ie
This review is not reflective of the customer service we provide. We have over 600 Five star reviews on trustpilot and make a huge effort to assist our customers to the best of our abilities and this is reflected in the other trustpilot reviews over the last 4 years.
Please read other reviews to get a realistic perspective of our customer service
The reason for this 1 star review is because we refused to issue this customer a refund of €120.
Here are the facts:
1: The customer ordered a customs declaration online and paid €120.
2: A customs declaration involves the payment of taxes generally 10% customs duty and 23% VAT.
3: The customer emailed us their vehicle documentation and we prepared the customs declaration the customer had ordered and calculated the taxes.
4: We emailed the prepared customs declaration to the customer
5: The customer asked us if it would be possible to import the vehicle as an NI vehicle that was in use in the North for a reasonable period of time.
6: We provided a comprehensive expert advise which outlined their options.
7: We were asked for a full refund of our fee, despite (i)spending a considerable amount of time helping the customer (ii)preparing the customs declaration for the customer and (iii) providing additional comprehensive expert advise,
8: in the interest of full transparency I have included the email we sent to the customer advising them how to proceed, just prior to their refund request
*************************
Hi Sean
"Proof will be required that the vehicle has been in private ownership for a reasonable period of time."
This vehicle is registered to XX financial services a finance company and has no MOT history.
We are not the decision makers but the VRT/revenue may not accept the V5C as they can argue that XX financial services were not users of the vehicle therefore the V5C is insufficient proof of NI use/ownership.
The only way to find out is to take the vehicle to the VRT/NCT centre and see will they accept the V5C as is or provide additional proof of NI use/ownership.
Do you have any other proof of NI use/ownership?
If VRT/NCT centre refuse to accept the V5C, we can contact revenue directly (an additional fee may apply) on your behalf but they will not engage with us until the vehicle has first been presented to a VRT/NCT centre . Again revenue can refuse to accept the V5C for the reasons outlined above.
I know this is not what you want to hear but hopefully it clarifies the current situation.
Regards
Patrick
Really helpful deal with and fast…
Really helpful deal with and fast responses. Made the customs process very clear and had it all wrapped up with no trouble at all. Thanks for the help Paula! Wouldn’t hesitate to recommend. Chhers!
March 18, 2026
Unprompted review
Out of this world
Absolutely brilliant service and customer service (Paula/Carol) 2nd to none
Would recommend this company to anyone that’s importing their vehicles.
March 19, 2026
Unprompted review
Fast and Efficient Service
Reasonable price. Great communication. Fast and efficient with processing the documents required. Great for anyone on a deadline.
I imported a motorcycle to Ireland from the UK and Norma from customsdeclaration.ie made the process much easier and stress free. I would highly recommend.
March 12, 2026
Unprompted review
Excellent communication throughout.
March 5, 2026
Unprompted review
Swift efficient service
Swift efficient service provided by helpful people. I could speak to someone immediately who could answer all my questions.
I would thoroughly recommend this service.
March 3, 2026
Unprompted review
Fast and efficient
From the first call I found this company easy to deal with and extremely helpful. They explained the process in plain terms and they were always available to take my calls
March 3, 2026
Unprompted review
Quick and easy
I’m very satisfied with the support I received. The team was helpful, responsive and made the process clear and easy for me. Thank you for your service!
March 3, 2026
Unprompted review
Couldn’t recommend highly enough- only…
Couldn’t recommend highly enough- only regret is not contacting customs declaration.ie sooner in the process.
March 2, 2026
Unprompted review
Professional Highly Recommend
Quick, smooth and Professional. Highly recommend.
February 24, 2026
Unprompted review
Very Quick and hassle free experience-…
Very Quick and hassle free experience- Carol Handled my case very efficiently Highly recommended
February 24, 2026
Unprompted review
Very satisfied experience
Norma was appointed for my declaration. He is very helpful, very responsive and very professional. Overall I am greatly satisfied with the service. This is my first time importing a car from Japan for personal use. So, I know nothing about importing a car and Norma did all the heavy lifting of document submission and requesting correct/necessary docs from me.
February 3, 2026
Unprompted review
Very happy with service
Very happy with service. Easy and helpful contact. Friendly staff. Highly recommend.
February 16, 2026
Unprompted review
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