Customsneakers Reviews 20

TrustScore 2.5 out of 5

2.5

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2.5

Poor

TrustScore 2.5 out of 5

20 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I would give this company no stars if…

I would give this company no stars if that was an option. Ordered in November for my son’s Christmas present. Well over the 14 days expected delivery date I found via the tracking that the Item was supposedly returned to sender with incorrect delivery details but absolutely NO response from company to any of my emails asking what was happening. App to track delivery hopeless. No response when I eventually requested a refund . Thankfully my credit card company refunded me. Reading other reviews I feel I actually had a lucky escape as the quality of shoes delivered seems highly questionable. Learnt from my mistake ALWAYS to review a company before ordering.
This is a SCAM ! DO NOT ORDER FROM THIS COMPANY!

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

1 star is too many

1 star is too many, absolute con artists!!! Poor quality, not even in a nike box, the shoe cleaners missing and the shoes are the wrong size and they're refusing a refund just offered me 30% off my next purchase.

December 27, 2025
Unprompted review
Rated 1 out of 5 stars

$130 wasted

Ordered almost two months ago now, still havent received anything. $130 wasted. No one responds to emails. Complete fraud. DO NOT ORDER FROM THEM. Thieves.

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

Christmas ruined

Took 4 weeks to arrive and the quality was horrific! The colours did not match the photos, I got donkey Kong shoes and was sent beige and pink terrible graphics and quality!! The prints were blurry and didn't look anything like the photo. This was the main present for my partner and im so embarrassed and trying for a refund but so far im getting bot responses...

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

Fake fake fake

I ordered a pair of Nike air force 1 with the Arsenal designs. The picture on the website showed that these were real Nike trainers on receiving these the Nike tick has been painted on alone with the rest of the design. They are selling fake Nike trainers for £100. Absolutely disgusting!!

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely disgraceful website

Absolutely disgraceful website! DO NOT BUY FROM HERE! I ordered my sneakers nearly a month ago. Haven’t been delivered and keeps saying Royal Mail is waiting for my parcel to arrive to them. I have contacted them multiple times and go no response! Absolutely useless

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

Everything is fake, do not buy!!!

The are fake Nike, the most generic Nike shoe yet the managed to make them the fastest I’ve ever seen from the tongue to the soul absolutely horrible. Shit even the size of them is fake I ordered a 42 which is a size 9 their size 42 is more like an 11. Not only do they say 10-14 day shipping I ordered them sep 29th and got them yesterday November 11th, and I emailed them numerous times about them and got no reply. I can confidently say the worst $130 I’ve ever spent do not by these shoes and I hope whom ever comes across their gimmick add checks reviews first. I hope the will go out of business soon so no one else makes the same mistake

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

The order i got was shocking the shoes…

The order i got was shocking the shoes are like something from an outdoor market at £2.99 I have sent several emails to them about false advertising no reply. I am now going to get in touch with my bank to do a cahrge back for the money they have taken.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

I just ordered Ozzy shoes from them

I just ordered Ozzy shoes from them. I was a little worried they were going to be scam but turns out, today I got my sneakers and they are exactly as pictured. They are super comfy and they are Nike. My only issue is it did take them longer than they tell you. It took almost a month for me to get my shoes. But they are legit.

August 23, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely scam

Absolutely scam, fake Nike, aerosol paint, probably cost £10 to do, return item is more expensive than the shoes itself. Fake leather, the holes in the trainers for ventilation are fake, you will sweat like a pig in those shoes, sole is utterly rubbish, pure scam. To avoid at all costs

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

great shoe design

I was a bit unsure at first, but the team answered my questions quickly and the shoes arrived as promised. The quality is good and I’m really happy with the result. Thanks again!

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

The shoes are great

The shoes are great ! I purchased one pair for my son. The shoes are very confortable, good quality. It took 23 days to receive my order.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Quick response, very nice and helpful service, realistic size charts. I picked my size correctly, my shoes were ready on time, support team was very polite and helpful! Satisfied and would recommend

June 30, 2025
Unprompted review
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Reply from Customsneakers

Dear customer, thank you very much for this feedback ! We are very happy to know you are satisfied by our service ! We wish you a lovely day.

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