Custom Sock Shop Reviews 432

TrustScore 3 out of 5

3.0

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Rated 3 out of 5 stars

Your customer service is AMAZING.....Everyone on the phone helping me with the order was absolutely phenomenal, couldn't be happier. We loved the sock when we received it, it was exactly as described... See more

Rated 5 out of 5 stars

Absolutely fantastic vendor! Our company wanted custom design socks for an upcoming corporate event. The process was simple, I chose my sock and then uploaded my design.Within one business day, Van... See more

Rated 5 out of 5 stars

Ordered Socks and they are beautifully crafted! We had an issue with receiving the socks with the wrong name applied to the design. However, our issue was addressed the same day and a new order was... See more

Rated 1 out of 5 stars

Terrible company! Products arrived several days later than promised (thus missing the holiday for which I planned to give them as gifts). Even worse was the shockingly low quality of the socks--they w... See more

Company replied

Company details

  1. Activewear Store
  2. Clothing Store
  3. Dance Store

Information provided by various external sources

We are your number one source for all things socks.


Contact info

3.0

Average

TrustScore 3 out of 5

432 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

These socks are too small

These socks are for tiny, skinny, longer than normal legs. They only fit petite people. My husband has 16 1/2 inch calf at it's girth and he barely got the sock pulled up, it's stretched to distortion and uncomfortable. The custom pattern looks great as long as its not on a leg.

January 18, 2020
Unprompted review
Rated 4 out of 5 stars

Awesome site!

Awesome site!! It would be nice to see your mock up before you submit order so you can make changes before its final.

January 16, 2020
Unprompted review
Rated 5 out of 5 stars

Easy to design

Easy to design, easy to order, and painless to complete the process. Quality is yet to be determined :)

January 16, 2020
Unprompted review
Rated 1 out of 5 stars

Low quality products, even worse customer service.

Terrible company! Products arrived several days later than promised (thus missing the holiday for which I planned to give them as gifts). Even worse was the shockingly low quality of the socks--they were as thin as ladies nylons, and the custom images were poorly applied (edges were unclear, portions of the image were cut off). I tried MULTIPLE times with their customer service to get a refund and was refused each time. Have not had such bad service in many years. Do not waste your time and money!

January 11, 2020
Unprompted review
Custom Sock Shop logo

Reply from Custom Sock Shop

Hello Susanna,

We believe the review you left was intended for another company as we have no record of your name or email contacting us. We have been mistaken for other face/pet sock companies and that is not us. We do not print images on our socks, everything we do is woven into the sock while being made.

Thank you,

Custom Sock Shop

Rated 5 out of 5 stars

Ordered Socks and they are beautifully…

Ordered Socks and they are beautifully crafted! We had an issue with receiving the socks with the wrong name applied to the design. However, our issue was addressed the same day and a new order was processed with the correct design and name. They were very understanding and professional and handled our order in a timely manner. Will definitely be ordering from them again in the future for our athletic program.

Coach Dee Estrada
Sequoia Pathway Varsity & JV Pumas!

January 9, 2020
Unprompted review
Rated 2 out of 5 stars

It would have been fine but then they…

It would have been fine but then they emailed me after getting it all done and handled and told me it would be a month until we would get our order because we were a smaller order. I didn't cancel it because I will make it work with my sales team but it sucks because I would have liked to have given them their gift when we did our meeting. At any rate, it is what it is I guess.

January 7, 2020
Unprompted review
Rated 4 out of 5 stars

Good company

Good company, very friendly. They do, however, do all design communication in writing and many details can get missed in the back-and-forth were you find that you are repeating yourself even though you had just put it in writing a few emails before. Other than that, great company!

January 2, 2020
Unprompted review
Rated 5 out of 5 stars

Great Site

The website was really easy to navigate. The screen where you edited your socks was helpful but at some points when I scrolled the screen with the sock would disappear so I couldn't see my design. The FAQ page was very useful.

December 30, 2019
Unprompted review

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