Cuszoo Reviews 

6
•
TrustScore 3 out of 5

3.0

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Company details

  1. Gift Shop

Written by the company

Cuszoo creates personalized gifts and keepsakes for the people, pets, and memories that matter most. Our made-to-order collection includes custom apparel, home decor, photo gifts, jewelry, and more. Customers can personalize selected products with their own photos, names, or text to create something meaningful for birthdays, anniversaries, holidays, pet memorials, and everyday moments. Each personalized order is prepared according to the details submitted by the customer. Our production partners check the order information and finished item against the requirements for that product before shipping. Worldwide shipping is available, while production and delivery times may vary by item and destination. Current estimates and applicable conditions can be found in our Shipping Policy and Refund Policy. Need help choosing a product, preparing an image, or checking an existing order? Contact Cuszoo Customer Support at support@cuszoo.com.


Contact info

3.0

Average

TrustScore 3 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 48 hours

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3.0

All reviews

(6)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

Buyer Beware

Ordered an item over 2 weeks ago (expedited shipping), and there is still no tracking on the 'real-time tracking' link. Cuszoo finally emailed a generic response in 72 hours with 'we'll get right on it' and still no updates. My computer blocks their website as fraudulent, so it concerns me that the product will NEVER arrive, but of course my money was taken the day of the order. No phone number to speak with support. Sadly, this company has shown to be untrustworthy.

September 24, 2026
Unprompted review
Rated 5 out of 5 stars

The quality of the product met my…

The quality of the product met my expectations. The lamentation option I chose is solid and will keep the actual ID card well preserved. The visor clip on the back appears very durable and of good quality. The actual ID print and photo quality is excellent. Very clear and professionally done. The only shortcoming was the time frame it took to get it. It took longer than I thought it would, but I still give the product a 5-star rating.

September 18, 2026
Rated 1 out of 5 stars

If i could give zero stars I would

If i could give zero stars I would. Do not shop here. I ordered a memorial plaque for my pet. I was shown a picture what it would look like. When it arrive, it looked absolutely awful, nothing like the description. I had paid £30 for this. When I emailed them explaining my dissatisfaction, I was ignored. I kept emailing and the said it looked as advertised and they would refund 15% of what i had paid. I emailed again explaining my dissatisfaction and I was ignored.

**I emailed Cuszoo after seeing their response to my review, and they have not responded. So please AVOID this company!

September 15, 2026
Unprompted review
Cuszoo logo

Reply from Cuszoo

Dear Chantel,

We’re so sorry for the disappointment and poor communication you’ve had. The previous response was from a trainee who didn’t follow our service rules, and we’ve dealt with this internally.

We’d love to resolve this: we can send you a brand new memorial plaque free of charge, or issue a full refund if you no longer want the item.

Please message us directly so we can help you straight away.
Best,
Boris

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