Cutethread Reviews 54

My issue is the customer service. No responses for over 4 days. I have a trip on wensday and I thought the priority processing makes it faster but apparently not. Like the customer service is just not existent. I need the package to be here by wensday the earliest. It’s one thing if you can’t help with that but at least give me a response so it feels like you care.

I did three orders around a month and a half 2 months ago and one came and the size was too small the other two days it’s delivered but it isn’t. I wouldn’t recommend buying these hoodies as I think it’s a scam as I haven’t got my hoodies I paid for. I would like a refund

Order took about 4 months to arrive from July. Waited very patiently & then the sizes are way to small in comparison to normal sizing. Contacted for a refund to send the item back as per the 120 day guarantee on their website, only to be ignored after sending in 10+ emails. Extremely disappointed.

My order was #6542 & I'd appreciate a refund before taking it any further.

Very nice sweatshirt, the quality of the fabric is good and the pattern of the robot and bright I’ll are of so nice and they feel like they could last forever, definitely buying again from them.

Very easy store to find whatever is needed and to contact them isn’t greatest thing i would say

really loved the sweatshirt however it didnt fit me so well so i know to get a better size

I did an order back in September and didn’t receive until October. I did reach out because I received notice package was left at shipment facility. I received a response back saying when I should receive order. I did eventually get my order and I was ok with it taking a bit longer. Embroidery was great and my daughters ordered some for them. However, certain colors (sand) were a bit smaller than the other colors they got.. The crew necks are 50/50 cotton and polyester so they’re not the best quality but definitely worth the price. If they switched to 100% cotton for crew and hoodie I would purchase more. I’m personally not a fan of the feel of 50/50. Nor, do I like the shine the 50% polyester gives.

I brought three sweaters/hoodies off them and although they are a bit more pricey than others it is worth the quality. They don’t fade after quite a few washes and they haven’t started threading and I’ve had them for few months.

I regret buying from cute Thread as I ordered A Deadpool and a wolverine jumper for both my boyfriend and myself. I ordered this on the 12th of August and from the tracking system was told it would take maximum two weeks to arrive to me.
About three weeks in, I checked the tracker and it turns out the warehouse was holding the item for at least five days. I contacted them by email and received no response.
I waited around early September to email again and ask for a chase I had no response then contacted my bank and they gave me a refund. I got my item delivered at the end of September.
The manufacturer details of the items were not great and I can’t wear my Hoodie because of the tightness of the Hoodie despite me picking a large. May I also point out I am not a large person I just like wearing large clothes. So for me to not be able to wear the jumper due to tightness and the item clearly not being a large it’s a disappointment that I can’t wear it.
I also ordered a small for my boyfriend and got a medium. I’ve also now had the merchant ask for the money back and has charged me once more for the products which were meant to show up three weeks after ordering and turned up almost 2 months late.
While I appreciate I did actually end up perceiving the goods in the end the goods were not up to standard and the waiting time was longer than expected.
I feel as though I’ve wasted £70 to get a product I cannot wear, I feel lied to, And I am disappointed by the customer service I did not receive.
I would appreciate my refund back as this is Inexcusable and has left a bad taste in experience with this company.

The jumpers are great quality so comfy and quick replies from Cute Thread great customer service!!!

Liked the stitching.
Not the best quality crewneck, but was as expected.
Took a great length of time to make it to NZ, but happy with the purchase.

Amazing site ! The hoodies are so comfortable and the design with the colors and all are really beautiful 🤩 For the price and the quality it’s a very good deal ! I would buy one every month if I could.
Thank you Cutethread for the amazing merch that you produce and please don’t ever stop ☺️

I ordered a few weeks ago and still haven’t received. I understand they create these for orders but still seems like awhile to wait and when I check shipping it’s just sitting in the warehouse and hasn’t shipped out for over a week now.

The options are so lovely, it was so hard to pick! The delivery was fairly quick, there was a hiccup but the customer service team was great and gave me all the info I needed! When the jumpers arrived I was blown away with the quality, very very happy with the products!

Absolutely loved the design of my sweater and was exactly how it looked online. Quality was good however the colour did leave stains after washes. Delivery took time to come but the owner apologised and had a valid reason. All together I would recommend and am planning to buy more:)

The wrong size my order number is #8741

The item is good, the sizing id say get 1 up but other than that really good hoodies and stitching is very nice

I have ordered multiple sweaters and I have been more than happy every single time ordering! The quality is great, the sweaters are comfortable and stylish and they have excellent customer service!

Ordered 2 hoodies the come very quickly

Cute Threads is great! The products were exactly what I ordered and made the perfect gift! Being able to check shipping and contact the owners if I needed to was really helpful and I would definitely order from Cute Threads again in the future!