Cutncraft Designs Reviews 522

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, noting they are well-made, sturdy, and beautifully crafted from robust materials. Many people appreciate the attention to detail and craftsmanship, finding the items to be exactly as expected and a perfect fit for their needs. The delivery service is frequently highlighted as quick, efficient, and timely, with products arriving exactly as described. However, some customers experienced issues with the delivery process, specifically mentioning problems with missing boxes or items being sent to the wrong depot, leading to delays.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as lovely,... See more

Quality

People report positive experiences with quality, often describing items as lovely, well-made, and exceeding... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect for what we needed - looks made really well & very pleased with our purchase. Planted raspberry plants in ours after lining the trugs. Also so glad we ordered ours with wheel castors to put on... See more

Rated 5 out of 5 stars

Ours was a bespoke project that we approached Cutncraft about, they could not have been more helpful, providing guidance and advice on our original idea. The final product is of an exceptional quality... See more

Rated 5 out of 5 stars

I ordered 6 custom items for my garden make over. I was very pleased with the communication which was needed for the customization. The items are beautifully crafted and very heavy as they are made w... See more

Rated 5 out of 5 stars

Great sturdy, well made planter's, they will last a good few years, photo sent previously shows all three that we have (up to now)we will be getting some more as our work in the garden progresses.


Company details

  1. Scrapbooking Store

Written by the company

We are a UK-based maker of high-quality, custom and personalised wooden products, specialising in garden solutions and home décor. Every item is made to order here in the United Kingdom using durable, premium materials and craftsmanship. Our core range features wooden garden and patio planters in a variety of sizes and styles, including classic raised beds, tall planters, corner planters, and large timber trough planters — all treated for outdoor durability and delivered fully assembled anywhere in the UK. We also create bespoke planters made to your exact measurements, giving customers flexibility to customise size, shape and finish to suit their garden, patio or outdoor space. These products are ideal for herbs, flowers, shrubs and year-round planting, blending natural wood aesthetics with practical design. In addition to planters, we offer a range of personalised wooden plaques and gifts, made with attention to detail and ideal for home décor or special occasions. All our timber products are crafted with care, reflecting traditional woodworking skills and a commitment to quality. We pride ourselves on great value, UK craftsmanship, exceptional customer service and fast delivery across the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

522 reviews

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Rated 5 out of 5 stars

Great quality

Great quality and customer service. Speedy, efficient delivery. Will definitely purchase from CutnCraft again in the future.

July 4, 2025
Rated 5 out of 5 stars

Excellent item

Excellent item. Andarrived very quickly. Kept updated throughout the purchase. Would highly recommend

June 26, 2025
Rated 5 out of 5 stars

Wooden plaque.…

The Cutncraft wooden plaque was good quality and at a reasonable price so 5 stars to Cutncraft.However I feel they are let down by Royal Mail who needed 10 days to deliver it.

May 28, 2025
Rated 5 out of 5 stars

Great gift ideas

Really lovely gift ideas at great prices. The staff were very helpful when I contacted them. Thankyou

April 27, 2025
Rated 5 out of 5 stars

Corner planter

I have just finished planting, looks wonderful full of herbs.
Cannot fault this company, excellent service and communication.
Craftsmanship, brilliant. Really sturdy and looks great. No splinters or sharp edges. The liners came with plenty of pins and good instructions. I will definitely be buying again from this brilliant company, highly recommend. Thank you

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

A lovely Personal Gift

I received my wooden sign through the post. It is really nice and exactly what I wanted. The price is very good as well.
It is thin so if you wanted something more solid, perhaps this is not for you.
mine was a sign for my boys log pile house so it is great.

April 27, 2025
Rated 1 out of 5 stars

Did not receive my order FedEx the…

Did not receive my order FedEx the delivery company delivered my order to the wrong address. I have spoken to Terry at Cut n Craft who promised a new shipment on Thursday 1st May 25 but no sign of when I will receive my order. I have tried numerous times today Thursday 1st May 25 to talk to him without any success. Bitterly disappointed Nigel Baldwin

April 24, 2025
Cutncraft Designs logo

Reply from Cutncraft Designs

Hello, there is no apology from us as. We advised this will be made, sent and delivered don the original agreed date but you sent us multiple emails and constant calls. We were unable to answer as we were really busy (as we stated to you in an email and text)
We promised a new shipment to be sent on Thursday for delivery Friday as agreed. You called us multiple times chasing the same delivery but there was no step-by-step updates. You were also sent a text message with the new tracking number for your order that was supposed to be delivered on the agreed date of Friday. However further calls were made and you left a negative review.

Considering we had spoken to you on the phone and called back many times prior, this review was not fair.

As we stated in our message, we were super busy cutting wood and making customer orders. We advised your order will be made and sent on thrsday multiple times, but after we sent the tracking you left a negative review so we did cancel your order.

We are a small business but we will not be pushed into a corner with a negative review prior to the delivery, especially when your order was not even late.

The initial error was something we said that we will resolve with fedex and you didn't need to worry about it and your order will still arrive when it should.

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