Cutwel Reviews 

2,650
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quick and efficient delivery, noting items often arrive promptly and are well-packaged. Many highlight the excellent product quality, describing them as professional tools with superior craftsmanship. Reviewers also appreciate the overall great service, finding the ordering process easy and the website helpful. However, some customers also noted occasional issues. A few experienced delivery delays, with items taking longer or not arriving on the promised day. Additionally, some reviewers were dissatisfied with courier performance, citing parcels not delivered or mishandled. There were also mentions of product descriptions being misleading or items received not matching specifications.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the quick and fast shipping, with... See more

Product

Customers generally report positive experiences with products, highlighting their good quality and value.... See more

Order

Reviewers mention positive feedback about order, highlighting easy ordering processes and fast delivery... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and great... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high standard of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Looked at this style for a while before purchasing. Price was very good as it was significantly reduced from RRP. Delivery from purchase also good. No nonsense with order/delivery/ price , looks like... See more

Company replied

Rated 5 out of 5 stars

Not being very knowledgeable about machining I have leaned on the sales support team at Cutwel to guide me through. The website is very good but when I had questions Nathan was able to help me. They w... See more

Company replied

Rated 5 out of 5 stars

Was having difficulty finding left hand thread taps but saw exactly what I was looking for on Cutwel’s website. Easy ordering process with a quick delivery. Good quality product (not Chinese).

Company replied

Rated 5 out of 5 stars

Cutwel have a great service overall. Their catalogue is full of the essentials and some other niche equipment which is very useful at times. The overall quality of their gear is great, especially cutw... See more

Company replied


Company details

  1. Tool Store

Written by the company

Cutwel are one of the UK & ireland's leading engineering tooling suppliers. With over 25,000 products in stock and expertly trained staff, we can offer our customers unbeatable value and quality.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.4

All reviews

(2,650)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

taps

Order one day delivered the next. Spot on, Web site very easy to use with lots of info.

November 27, 2025
Cutwel logo

Reply from Cutwel

Thank you for the great feedback, we’re really glad to hear your order arrived the very next day and that everything was spot on. It’s also great to know you found the website easy to use with plenty of helpful information.
We really appreciate you taking the time to share your experience.

Kind Regards
Caroline@Cutwel

Rated 5 out of 5 stars
Cutwel logo

Reply from Cutwel

Thank you for the great feedback, we’re really glad to hear you were happy with the quality of the product and the quick delivery. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Fantastic quality of knurl wheels.

Fantastic quality of knurl wheels.

November 24, 2025
Cutwel logo

Reply from Cutwel

Thank you for the great feedback, we’re really glad to hear you were impressed with the quality of the knurl wheels. We appreciate you taking the time to leave a review.

Rated 4 out of 5 stars

Perfect service.

Items always available and delivered on time next day Perfect service.

November 24, 2025
Cutwel logo

Reply from Cutwel

Thank you for the fantastic feedback, we’re really glad to hear the items you need are always in stock and arriving on time the next day. It’s great to know you consider the service perfect. We truly appreciate you taking the time to leave a review.

Rated 4 out of 5 stars

Online Purchasing 👍

Purchasing online was straightforward, and the items were delivered on time. Overall, I’m very happy.

November 20, 2025
Cutwel logo

Reply from Cutwel

Thank you for the great feedback, we’re really glad to hear the online purchasing process was straightforward and that your items arrived on time. It’s wonderful to know you’re very happy with your experience. We really appreciate you taking the time to leave a review.

Kind Regards
Caroline@Cutwel

Rated 5 out of 5 stars

Couldn't have been easier to…

Couldn't have been easier to communicate with, better value or quicker. 10 out of 10 from me !

November 20, 2025
Cutwel logo

Reply from Cutwel

Thank you for the fantastic feedback, we’re really glad to hear communication was easy, the value was great, and everything moved quickly for you. A 10 out of 10 means a lot to us. We truly appreciate you taking the time to share your experience.

Kind Regards
Caroline@Cutwel

Rated 5 out of 5 stars

simple transaction

simple transaction - no issues
Fast delivery

November 19, 2025
Cutwel logo

Reply from Cutwel

Thank you for the feedback, we’re really glad to hear everything went smoothly with your order and that delivery was fast. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars
Cutwel logo

Reply from Cutwel

Thank you for the great feedback, we’re really glad to hear you were happy with the speedy delivery and the quality of the product. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars
Cutwel logo

Reply from Cutwel

Thank you for the feedback, we’re really glad to hear you found us good to deal with and that your order arrived quickly. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Super fast delivery huge range of…

Super fast delivery huge range of quality bits and very helpfull staff

November 18, 2025
Cutwel logo

Reply from Cutwel

Thank you so much for the lovely feedback, it’s great to hear your order arrived quickly and that you found a wide range of quality bits with helpful support from the team. We really appreciate you taking the time to share your experience.

Kind regards
Caroline@Cutwel.net

Rated 5 out of 5 stars

Excellent product delivered very quickly

Excellent product delivered very quickly

November 17, 2025
Cutwel logo

Reply from Cutwel

Thank you for the great feedback, we’re really glad to hear you were pleased with the product and the speedy delivery. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

A great company to deal with

The quality of the products sold, and the team that sells them. Amazing support, and great service - In particular from Laura!

November 17, 2025
Cutwel logo

Reply from Cutwel

Thank you so much for the wonderful feedback, it means a lot to hear you’re impressed with both the quality of our products and the support from the team.
We’re especially pleased that Laura made such a positive impact. We’ll be sure to pass your comments on to her; she’ll be delighted.

We really appreciate you taking the time to share your experience.

Kind Regards
Caroline@Cutwel

Rated 5 out of 5 stars

SIMPLE ORDERING PROCESS

November 14, 2025
Cutwel logo

Reply from Cutwel

Thank you for the feedback, great to hear the ordering process was nice and simple for you. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great service from these guys...

Great service from these guys...

November 12, 2025
Cutwel logo

Reply from Cutwel

Thank you for the kind words, really glad to hear you’ve had great service from the team. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent drill bit

Excellent drill bit. Fast delivery.

November 10, 2025
Cutwel logo

Reply from Cutwel

Thank you for the great feedback — really glad to hear you’re happy with the drill bit and the fast delivery. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Website was very helpful in choosing…

Website was very helpful in choosing the right item. I ordered a lathe tool and extra cutting tips. It arrived very quickly and was exactly what I needed for the job.

November 7, 2025
Cutwel logo

Reply from Cutwel

Thank you for the lovely feedback, it's great to hear the website helped you pick the right item and that your lathe tool and cutting tips arrived quickly.
Even better that everything was exactly what you needed for the job. We really appreciate you taking the time to share your experience.

Kind Regards
Caroline@Cutwel

Rated 4 out of 5 stars

NEXT DAY DELIVERY BUT WRONG UNIT.

NEXT DAY DELIVERY WAS AS PROMISED.
ONLY FLAW WAS THE COURIER DELIVERED TO THE UNIT NEXT DOOR WITHOUT CHECKING IT WAS THE CORRECT UNIT.

November 7, 2025
Cutwel logo

Reply from Cutwel

Thank you for your feedback, we’re glad the delivery arrived next day as promised, but we’re sorry to hear the courier dropped it at the wrong unit.
That’s definitely not the standard we expect from them. We’ll pass this on to the courier service to help prevent it happening again. We really appreciate you taking the time to let us know.

Kind Regards
Caroline@Cutwel

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, all good.

November 4, 2025
Cutwel logo

Reply from Cutwel

Thanks for noticing our speedy service! We’re happy everything was spot on.

Rated 4 out of 5 stars

3 Flute Slot Drill.

Got exactly what I ordered. Delivery was 6 days, not the 3 quoted but that was probably down to the Post Office, not Cutwel. Overall, well pleased.

October 31, 2025
Cutwel logo

Reply from Cutwel

Your review means a lot—I'm happy you’re satisfied and thanks for bearing with us with the delay!

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