I bought a Cuyana mini tote and initially thought there was a problem with the key fob. When I called, and emailed, both were answered immediately and my issue resolved expediently. They were polite... See more
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I spend $180 on a wallet and the company sends it in a liottle cotton bag, jammed into a tiny non-padded envelope. Could not have been more disspointed with this user experience. You care more about... See more
I’m stumped! I’ve gifted and purchased many items from Cuyana. I’m having a difficult time getting in touch with a human and when I do, it’s obvious the human has not read my message. I simply want t... See more
Awful customer service. Purchased several items from them over the years and the last item I purchased the zipper tab broke making it impossible to open and close the wallet. I asked to send it back f... See more
Company details
Information provided by various external sources
Fewer, Better Things. Timeless apparel and accessories for the modern woman made with the most premium materials and finest craftsmanship. Shop for wardrobe essentials.
Contact info
Geary Street 291, 94102, San Francisco, United States
- cuyana.com
Awful customer service
Awful customer service. Purchased several items from them over the years and the last item I purchased the zipper tab broke making it impossible to open and close the wallet. I asked to send it back for repair and was told they had no record of my purchase and they basically told me to bad. I sold all my Cuyana products and will never promote or own another piece. For the prices they charge they should stand behind their products and workmanship. Don’t buy from them, you can do better with another brand.
August 30, 2023
Unprompted review
No customer service
No customer service, have had something overnighted and haven’t received it in 5+ days. The phone number says no one is available and the email address will respond with a help desk ticket that says issue resolved.
May 3, 2023
Unprompted review
Good quality merchandise but terrible…
Good quality merchandise but terrible customer service. Called many days in a row, no answer. There was also no answer to emails (they just give you an inquiry number and that is it). I was a loyal customer for many years until I hit the wall with their customer service. I will think twice next time before making an online order.
July 27, 2022
Unprompted review
Selling damaged products
The bag had clearly been folded improperly in storage or shipped improperly. One end was completely wrinkled.
December 29, 2021
Unprompted review
Nice products but terrible customer…
Nice products but terrible customer service. Cannot print return label, no response to email, and the hold music is driving me crazy.
October 7, 2021
Unprompted review
No return follow up
Good merchandise and fast delivery but no customer service follow up. I emailed them 3 times about a return with no response. Finally called my credit card company
August 8, 2021
Unprompted review
Beautiful bags!
Beautiful well made bags with exceptional leather quality and decent prices
April 6, 2021
Unprompted review
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