cvgenius.com Reviews 1,037

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 577 reviews, reviewers had a great experience with this company. Customers consistently praise the website for its ease of use and helpfulness in creating professional CVs, with many appreciating the variety of templates and the guided approach. The overall user experience is described as smooth and efficient, allowing people to easily navigate and build their CVs. Reviewers frequently highlight the exceptional customer service, noting the staff's politeness, professionalism, and quick resolution of issues. However, some people mentioned dissatisfaction with the service, feeling misled by advertisements of free templates when a payment was required to download their completed CVs, leading to frustration after investing time in the creation process.

What people talk about most

User experience

People report positive experiences with user experience, finding the platform easy to use and helpful for... See more

Website

Customers consistently note positive experiences with the website, praising its user-friendly interface, easy... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, kindness, and... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the helpfulness and speed of customer... See more

Customer service

Users describe positive interactions with customer service, highlighting top-notch support, quick response... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It has a very easy and guided approach to designing a professional CV. I likes how it had a variety of templates to select from.

Company replied

Rated 5 out of 5 stars

The CV builder was amazing. At first, I was really frustrated because I spent an hour creating my CV, only to find out that downloading it required a premium feature. But then the “Need Help” suppor... See more

Company replied

Rated 5 out of 5 stars

Very helpful website, it gave me great ideas for how to share my detials in an interesting professional way. Very easy to navagate. Customer service was amazing tondeal with today. Frank C on their... See more

Company replied

Rated 5 out of 5 stars

Many companies tell they give free CV but always end up asking for money at the last minute. I find it evil that they make us wait till the very end after we wasted our time choosing, only to know t... See more

Company replied


Company details


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4.2

Great

TrustScore 4 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I can't believe how easy that was

I can't believe how easy that was. I haven't done a CV for 40 years. It took about 30 minutes and looks great.

February 7, 2026
Unprompted review
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Reply from cvgenius.com

Thank you for sharing your experience! We’re happy to know that CV Genius met your needs. If you ever need assistance, we’re here to help!

Regards,
CV Genius

Rated 5 out of 5 stars

Easy to use and practical

February 6, 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your feedback! We’re so glad CV Genius helped you create a great resume. Best of luck with your job search!

Regards,
CV Genius

Rated 5 out of 5 stars

great

it has been a great to learn to build a cv

February 6, 2026
Unprompted review
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Reply from cvgenius.com

Your feedback means a lot! We’re thrilled that you found our service helpful. We wish you all the best in your job search.

Regards,
CV Genius

Rated 5 out of 5 stars

good

good and effusion

February 7, 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your feedback! We’re so glad CV Genius helped you create a great resume. Best of luck with your job search!

Regards,
CV Genius

Rated 5 out of 5 stars

easy website to use with great…

easy website to use with great professional templates

February 6, 2026
Unprompted review
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Reply from cvgenius.com

Thank you for sharing your experience! We’re happy to know that CV Genius met your needs. If you ever need assistance, we’re here to help!

Regards,
CV Genius

Rated 5 out of 5 stars

very very good

very very good

December 6, 2025
Unprompted review
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Reply from cvgenius.com

Thank you for your wonderful review! We’re excited to hear that Resume Genius helped you craft an impressive resume. Best of luck with your job applications!

Regards,
Resume Genius

Rated 3 out of 5 stars

Good customer service, but far too expensive for terrrible interface and translation problems

CVGenius is a decent service; the products I've created with its French version have been well-received. Customer service really does the best they can, considering they're given no access to a service that covers a good chunk of Western Europe. (Shout-out to Joel C., the jovial bloke who got stuck with me two nights in a row.)

It's really not even fair to say that CVGenius misleads by offering free templates: That's not lying. The templates ARE free. If you use the site to create products with their templates, then you have to pay if you want to be able to keep revising them. Sure, I miss typewriters, too, but, unless you want to buy your own design software, free template/paid product is industry standard.

The problem is that this UK-based company operates in seven OTHER European countries, yet with ZERO coordination in terms of customer service or language, and it's far too expensive for this kind of annoyance.

For almost $30 USD a month (that's 20 British Pounds, 23 Euros, or double the price of similar services with far superior interfaces), I expect to be able to:
(a) access my account without an act of French Parliament; and
(b) have a translation function that doesn't assume every page I'm looking at needs to be in English just the parent company is.

I finally managed to log in without the intervention of the Macron administration, only to immediately be reminded that, CVGenius' language auto-detect was outpaced by my old Nokia. All pages are assumed to be in English no matter the language of the page I'm actually using. If I want to check a French word on CVGenuis' French website, it translates my French page into English.

Every. Single. Time. No, I don't need to translate this French page INTO FRENCH---no, not into Spanish either, not Croatian, and no, not Italian, because: IT'S ALREADY IN FRENCH! Worst. UX. Ever.

For the monthly cost of mostly just retaining my access, these are ridiculous glitches not to be able to fix, and yet the UK-based staff is powerless to help because they have no access to the CVGenius products of their non-UK subsidiaries, and regardless of which language-version the customer is using, their software should be able to recognize the language the page is already in and surmise that I do NOT need it translated into the language of the parent company's location.

I'd really like to finish my French CVs before the sun goes supervova, and at this rate, it's going to be a close call.

If you're going to charge that much, have no coordination with your subsidiaries outside the UK, AND not be able to design pages that provide CVs in multiple other languages besides English, then surely I cannot be blamed for cracking a few stale Brexit jokes.

Joel C. was a champ, but please empower your UK staff to handle problems with your non-UK products!

February 6, 2026
Unprompted review
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Reply from cvgenius.com

We greatly appreciate your feedback! Our goal is continuous improvement, and user insights like yours are key to this process. We’ll look into this further. Thank you for sharing!

Sincerely,
CV Genius

Rated 5 out of 5 stars

Easy to use.

February 5, 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your feedback! We’re so glad CV Genius helped you create a great resume. Best of luck with your job search!

Regards,
CV Genius

Rated 5 out of 5 stars

Very friendly and quick service

Very friendly and quick service. Nicolas C was who I was communicating with and was very helpful in solving my issue

February 5, 2026
Unprompted review
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Reply from cvgenius.com

Thank you, we are thrilled to hear that Nicolas was able to assist you with your request and provide you with excellent service, we will be sure to let him know your amazing comments.

Regards,
CV Genius

Rated 1 out of 5 stars

Absolute con company never use them I…

Absolute con company never use them I cancelled my subscription with them but still took the money my bank requested to stop it they still took the money and when you email them their useless never use them a complete con what I found out from the bank the reason that could keep taking the money is because they changed there name slightly which is fraud

February 2, 2026
Unprompted review
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Reply from cvgenius.com

Hello,

We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.

Shortly, you will receive a private message from Trustpilot so we can investigate what is happening for you.

Regards,
CV Genius

Rated 1 out of 5 stars

Not Good



Hello

I briefly joined cvgenius until I discovered it was not what I was looking for, I then immediately cancelled my subscription so no payments would be taken once the free trial ended. However, you have just taken £16.90 from my account! I do not work at present, so this is a considerable amount of money for me. Not good at all!

February 5, 2026
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Reply from cvgenius.com

We appreciate your feedback! Continuous improvement is important to us, and insights like yours help us grow. We’ll definitely look into this further.

Regards,
CV Genius

Rated 5 out of 5 stars

So far so good easy to use

So far so good easy to use

February 5, 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your feedback! We’re so glad CV Genius helped you create a great resume. Best of luck with your job search!

Regards,
CV Genius

Rated 5 out of 5 stars

Finding out about a cover letter

Helped a lot.

February 4, 2026
Unprompted review
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Reply from cvgenius.com

Your feedback means a lot! We’re thrilled that you found our service helpful. We wish you all the best in your job search.

Regards,
CV Genius

Rated 5 out of 5 stars

great app to work on

It was a great experiance, but initially it said its free but later there was a payment needed to download. than how it is free

February 4, 2026
Unprompted review
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Reply from cvgenius.com

We appreciate your kind words! It’s wonderful to hear that our tool made your resume-building process smooth and effective. Wishing you success in your career!

Regards,
CV Genius

Rated 1 out of 5 stars

SCAM! It’s not free like they advertise.

Absolute joke. I go onto this website as it was advertised as “Free templates”. Spent over an hour filling in a CV putting so much effort into having it all nice and perfect. Best CV I’ve ever done and I finally get to the end and I can’t even download it now as I’m stuck behind a paywall. Completely false advertising which is disgusting. Reading the reviews now, this has caught out a lot of people and it’s just morally wrong to advertise something as “Free” when it’s not. Especially when myself (and others by the looks of the reviews) put so much time into trying to perfect their CV.

February 3, 2026
Unprompted review
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Reply from cvgenius.com

Hello,

We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.

Shortly, you will receive a private message from Trustpilot so we can investigate what is happening for you.

Regards,
CV Genius

Rated 4 out of 5 stars

Very usefull CV document helper

Very usefull CV document helper

February 3, 2026
Unprompted review
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Reply from cvgenius.com

Thank you for sharing your experience! We’re happy to know that CV Genius met your needs. If you ever need assistance, we’re here to help!

Regards,
CV Genius

Rated 5 out of 5 stars

veyr helpful and efficient

February 3, 2026
Unprompted review
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Reply from cvgenius.com

Your feedback means a lot! We’re thrilled that you found our service helpful. We wish you all the best in your job search.

Regards,
CV Genius

Rated 5 out of 5 stars

Simple

Simple, easy &fast

February 3, 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your feedback! We’re so glad CV Genius helped you create a great resume. Best of luck with your job search!

Regards,
CV Genius

Rated 1 out of 5 stars

Said free CV builder

Said free CV builder, spent ages building one then charges me £2.90 for the free building. Blatant false advertising for people just trying to find jobs.

February 3, 2026
Unprompted review
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Reply from cvgenius.com

Hello,

We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.

Shortly, you will receive a private message from Trustpilot so we can investigate what is happening for you.

Regards,
CV Genius

Rated 5 out of 5 stars

Jason A was very helpful on the chat…

Jason A was very helpful on the chat help on the cv genius app. He speeded my enquiry when he knew i was short on time and dealt with the issue quickly and smoothly. Thankyou

February 3, 2026
Unprompted review
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Reply from cvgenius.com

Thank you, we are thrilled to hear that, Jason was able to assist you with your request and provide you with excellent service, we will be sure to let him know your amazing comments.

Regards,
CV Genius

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