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I’ve been using CXM for about 2 months, and overall my experience has been very positive. Their response is good, and although I faced a small issue with account approval, it was handled well and... See more
Company replied
A Best Broker I have Seen , Loves their Competetive Spreads , and rebate they provides , Best depoist and Withdrawals services , Make any level of Profits & Get it withdraw - they will provide it , I... See more
Company replied
Gentlemen, Good Afternoon, 1st thank you again for the Egyptian Musk Oil and 2nd, last we spoke i said I had gotten a battery for my watch from a independant jewlery stand there, leaving w/a battery... See more
Company replied
4.6
Excellent
805 reviews
Replied to 88% of negative reviews
Typically replies within 1 month
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Reply from CXM
Thank you for your feedback! We’re glad to know you received a fast response from our team.
Very nice Very good satisfaction
January 12, 2026
Unprompted review
Reply from CXM
Thank you for your feedback! We’re glad to hear that you are satisfied with our services.
Impressive respond time considering I'm…
Impressive respond time considering I'm from Malaysia
January 12, 2026
Unprompted review
Reply from CXM
Thank you for your feedback! We’re glad to hear our customer service team responded quickly and assisted you whenever you needed help.
Reply from CXM
Thank you for your kind words! We truly appreciate your support and always strive to do our best to provide reliable service, fast support, and a positive experience for our clients.
Reply from CXM
Thank you for your feedback! We’re glad to hear you received excellent service and helpful support from our team.
fast replys
January 9, 2026
Unprompted review
Reply from CXM
Thank you for your feedback! We’re glad to know you received fast replies from our team.
The best broker 🫡🫡
January 9, 2026
Unprompted review
Reply from CXM
Thank you for your feedback! We truly appreciate your support and always strive to do our very best to provide reliable service and a great experience for our clients.
If has anything problem
If has anything problem, i chat with customer service they very fast respon. Thanks
January 8, 2026
Unprompted review
Reply from CXM
Thank you for your feedback! We’re glad to hear our customer service team responded quickly and assisted you whenever you needed help.
Formal complaint closed without promised follow‑up (Ticket 176155)
I am writing this review to document my experience with CXM regarding execution issues on XAUUSDr during the market reopening.
On December 26, 2025, I submitted a formal complaint after experiencing abnormal behavior on the MT5 platform. During the market reopening, the price appeared frozen at 4490.99, and multiple close requests on open XAUUSDr positions were sent but not executed. Despite repeated attempts, the orders were only executed later at significantly worse prices.
CXM acknowledged my complaint and assigned ticket ID 176155. On January 3, 2026, CXM informed me in writing that my account manager would contact me to further address the matter and asked for my patience.
As of today, no account manager has contacted me, despite the time elapsed since the initial complaint (submitted on December 26). The ticket was closed without compensation or adjustment, and without the promised follow‑up.
I would like to clarify that this review is not based on expectations of profit, but on:
1) documented execution issues during market reopening;
2)lack of effective follow‑up after a formal complaint;
3)and the absence of the promised contact after the case was closed.
All communications were handled in writing, and the facts described above can be verified through the corresponding email correspondence and ticket records.
This review is posted solely to document my experience for other traders considering this broker.
January 6, 2026
Unprompted review
Reply from CXM
Thank you for sharing your feedback. Your complaint was reviewed in line with our execution and complaints-handling procedures. Please note that during market re-openings, especially on instruments like XAUUSD can involve widened spreads as liquidity is thin, which may result in orders being filled at the best next available market price once liquidity resumes.
We regret any disappointment regarding the expected follow-up from your account manager and have noted your feedback to improve our communication process. If you would like the case reviewed again, please contact our support team directly.
Fast support with very nice staff
January 6, 2026
Unprompted review
Reply from CXM
Thank you for your feedback! We’re glad to hear our support team assisted you quickly and with a friendly approach.
Smooth verification and clear communication
My experience was smooth and straightforward. The verification process was handled professionally, and communication was clear throughout. Although it took some time, the team kept me informed, which I appreciated. Overall, the service was reliable and met my expectations.
January 6, 2026
Unprompted review
Reply from CXM
Thank you for your feedback! We’re pleased to hear that your experience was smooth and straightforward, and that our team handled the verification process professionally while keeping communication clear throughout. We appreciate your patience and are glad the service met your expectations.
Reply from CXM
Thank you for your feedback! We’re glad you found the information provided by CXM helpful.
quick response
January 2, 2026
Unprompted review
Reply from CXM
Thank you for your feedback! We’re glad to hear our support team assisted you quickly.
Agent Ayaan.
The agent name Ayaan is really helpful and efficient. Great service, keep up the good work!
December 31, 2025
Unprompted review
Reply from CXM
Thank you for your feedback! We’re glad to hear that Ayaan was helpful and efficient. We truly appreciate your kind words.
fast feedback
December 28, 2025
Unprompted review
Reply from CXM
Thank you for your feedback! We’re glad to know you received fast feedback from our team.
Great communication and help alot
December 24, 2025
Unprompted review
Reply from CXM
Thank you for your feedback! We’re glad to hear our communication was clear and that our team was able to help you effectively.
Sahara Dust
Gentlemen,
Good Afternoon, 1st thank you again for the Egyptian Musk Oil and 2nd, last we spoke i said I had gotten a battery for my watch from a independant jewlery stand there, leaving w/a battery that has a defect. Watch running a bit slow. I dont have TIME to come back , please if you have a moment as you walk by, make a comment.
Thank You,
December 10, 2025
Unprompted review
Reply from CXM
Thank you for your message. It seems there may be a misunderstanding. CXM is a CFD brokerage firm, and we are not affiliated with any jewelry stands or retail vendors, nor do we sell products such as oils or watch batteries.
As such, we’re unable to assist with matters related to physical products or third-party retail services. We recommend contacting the jewelry stand directly for support regarding the battery issue.
Thank you for your understanding.
Reply from CXM
Thank you for your feedback! We’re glad to hear our support team responded well and was helpful.
Fast response
December 18, 2025
Unprompted review
Reply from CXM
Thank you for your feedback! We’re glad to know you received fast response from our team.
Good Job % Nice Product
December 16, 2025
Unprompted review
Reply from CXM
Thank you for your feedback! We’re glad to hear you’re happy with the product and appreciate your kind words.
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