Though I do love the easy click on/click off. I'm not amused with the auto connect as it ALWAYS connects with the closest and not my favourite one. Like why bother giving us the ability to ★ ser... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About CyberGhost VPN
Written by the company
With all our teams united by a common belief in internet anonymity, we are a significant supporter and promoter of civil rights, a free society, and an uncensored internet.
Why CyberGhost VPN
Written by the company
- No Logs Policy
- "Here at CyberGhost, we’ve always followed the Privacy by Design principle. We don’t collect any type of data we don’t absolutely need. It’s the most reliable approach for us to provide you with a secure infrastructure and protect your digital privacy." Timo Beyel, CTO, CyberGhost VPN
- Global Servers Coverage
- With a global fleet of VPN servers in 90+ countries, we give you blazing-fast speeds and unlimited bandwidth. No more buffering, throttling from your Internet Service Provider, or proxy errors with our VPN connection!
- Connect to 7 devices at the same time
- Just one subscription covers and protects up to 7 devices simultaneously
45-day money-back guarantee
Test our VPN apps and enjoy our extensive money-back guarantee

Contact info
68 Polona Street, 010494, Bucharest, Romania
- support@cyberghost.ro
- cyberghostvpn.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy tot set-up wide range of options &…
Easy tot set-up wide range of options & device selection !
May use AI-assist with repliesRead more
Secure vpn
Secure vpn, easy to use and very fast. Very happy to use it.

Reply from CyberGhost VPN
Easy to understand and use at a good…
Easy to understand and use at a good price!

Reply from CyberGhost VPN
Easy to use
Easy to use, reliable, well documented, nice UX, fair pricing

Reply from CyberGhost VPN

Reply from CyberGhost VPN
This is by far the WORST VPN I have…
This is by far the WORST VPN I have ever used.
CyberGhost is completely unreliable and works maybe 10% of the time on a good day. It is marketed as being compatible with macOS, but after a year and a half of restarting, uninstalling, reinstalling, force quitting, reopening, and repeating this endless cycle over and over again, I genuinely wish I had canceled my subscription on day one.
Eventually, after having cyberghost for over a year and endured HOURS of troubleshooting with customer support, I was finally told this today:
“We do have an issue for Mac devices where the VPN application is not responding upon launch. Rest assured that we can still provide workarounds for it.”
So let me get this straight:
Why is this product marketed as Mac-compatible?
Why is this a known issue?
And why did it take over a year and a half of frustration for anyone to admit it?
If a VPN requires constant “workarounds” just to open, then it doesn’t work. Period.
The name CyberGhost is fitting because this software barely exists in any functional sense. Save yourself the wasted time, money, and sanity. Run for the hills. This is not the VPN for anyone, especially Mac users.
Great Support
Immediate reply to my support request. Perfectly explained. GREAT!

Reply from CyberGhost VPN
Though I do love the easy click…
Though I do love the easy click on/click off. I'm not amused with the auto connect as it ALWAYS connects with the closest and not my favourite one. Like why bother giving us the ability to ★ servers we like but they don't matter because the auto connect ignores our preferred server and connects with the closest one even if its in our own country? Like how st★pid is that?
I'm on my 5th year as a CyberGhost user and I just topped up my package with their current deal which now makes my current 2026 May expiry date now 2028 September. Though we can cancel the auto connect. It counts down too quickly and I find I had to rush to catch it to cancel the auto-connect on start-up. Which is why I only give it 4-stars.
But for my purposes, it truly is a P2P supported VPN and not a new redefined acronym for the known acronym of P2P. Normally P2P means Peer-to-Peer for torrent users. But some other VPN claim they have P2P but they redefined it to mean Player-to-Player or Pay-to-Play and no actual torrent support.
I seem to DL just as fast if not weirdly faster using CyberGhost VPN when I am using torrents. On average with my 500Mbps cable connection, I can DL at 100Mbps and weirdly through a CyberGhost I am downloading faster at 120-144Mbps. Weird eh?
Worst VPN on market
Piss poor customer service. Crap vpn. Tried to charge my bank account after i had cancelled subscription. Terrible terrible vpn. Express is waaaay better
Trash
Trash! Garbage!
I used Cyberghost for a few years and I had a few little problems here and there but now its just horrible... doesnt connect to the VPN, endless connecting, blocking the normal wifi when completely turned off, not beeing able to update through the App (just closes when you try to update and just doesnt update), losing connection etc.
Does not play well with Amazon 4k fire stick since day one of installation.
The CG VPN works okay on all our devices except when using the amazon 4k fire stick. Our speed is decreased by 60 % since day one. All other devices work as advertised in the same location. I ran a speed test with the VPN connected and offline. The CG vpn is not user friendly with an amazon 4k firestick. I live in a city and am speaking for my location. I contacted CG support and a total waste of time, as I covered everything he suggested.
Stay away unless it's your only option
while other VPNs are circumventing China's and Iran's filtering, this app does not even connects when there is nothing to block it. For a few weeks, It was sending me an expired link when I tried to login with an Ipad. On Android? It refuses to work... you heard me right, pressing the connect button does NOTHING... the Only reason that I have paid for this was because it had servers in Iran. the experience is buggy across their systems.
Response times are very fast and…
Response times are very fast and accurate.

Reply from CyberGhost VPN
CyberGhost works where no other VPN…
CyberGhost works where no other VPN can: honest! I first used a freebie VPN when I was only a few hundred miles from the country I pretended to be in. As I travelled further away, that plain-vanilla VPN ceased working; and as I continued my travels—I travel a lot for my age!—I soon realized I needed a very powerful VPN, and only CyberGhost could meet my needs. That was over five years ago, and CyberGhost continues to meet all my VPN needs!

Reply from CyberGhost VPN
Great easy to set up
easy to access any country to avoid issues related to privacy etc

Reply from CyberGhost VPN
Easy to configure
Easy to configure. Working great. Momentarily only one App from a local store is angry using VPN on my IPhone
Struggled with loss of internet…
Struggled with loss of internet occasionally. I'm not very techy, which probably explains the problem. Stumbled into solutions. Can't describe how:)
I was just automatically locked out of…
I was just automatically locked out of my account. It claims my network connection is not good but I can use the same connection to stream other platforms without issue. This seems like a scam. It starts okay, but locks you out and ther is nothing to do about it. Avoid this app. Don’t waste your money like me.
trial and error learning
Had a 2 years subscription for testing. Interface, speed/locations, it's nothing special pretty mid, same you get everywhere. Used it to solve a location based connection issue to a friends MC server.
I'm giving 5 stars cause of the support, and they're really holding onto their refund promise. Took like 2 minutes in 24/7 live support till i had my money back. Just wanted to let you know :)

Reply from CyberGhost VPN
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







