CyberGhost VPN Reviews 

24,019
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 457 reviews, reviewers had a great experience with this company. Customers frequently praise the service for its ease of use, finding it simple to connect, set up, and operate across various devices. Many users highlight the fast and reliable connection speeds, noting little to no noticeable drop while using the VPN. The overall experience is often described as positive, with people appreciating the intuitive app interface and the consistent performance over several years. However, some people experienced issues with the application, reporting difficulties connecting, frequent freezing, or the app not working as expected on certain devices or operating systems. A few other people also felt that the subscription experience was not always straightforward, leading to decisions not to renew.

What people talk about most

User experience

Consumers find the user experience to be largely positive, describing the app as intuitive, easy to use, and... See more

Website

Customers consistently note ambiguous experiences with the website, with some reporting frequent internet... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising it as fantastic, reliable, and... See more

Application

Users describe ambiguous interactions with the app, with many experiencing significant issues such as... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with some finding certain plans to be a good deal,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Though I do love the easy click on/click off. I'm not amused with the auto connect as it ALWAYS connects with the closest and not my favourite one. Like why bother giving us the ability to ★ ser... See more

Rated 4 out of 5 stars

For my VPN needs 7 different devices are not enough. 10 as other providers allow, would be better! The functionality of CyberGhost VPN is great. No complaints necessary.

Company replied

Rated 4 out of 5 stars

So far so good. I was using a different VPN but saw the price of Cyberghost and switched. If later on and i don't like it i won't buy anymore because there are lot of other VPN services out there.

Company replied

Rated 4 out of 5 stars

Everything works the way it is suppose to. Except when your computer goes to sleep & you bring it back up the internet connection cuts out. If you turn off Cyber Ghost before it goes to sleep the inte... See more


Company details

  1. VPN Service
  2. Software Company
  3. Software Vendor

About CyberGhost VPN

Written by the company

Founded in 2011 in Romania, we are the makers of one of the world's most reliable privacy and security solutions in the world: CyberGhost VPN. We secure and anonymize the online presence of over 30 million users across the globe.

With all our teams united by a common belief in internet anonymity, we are a significant supporter and promoter of civil rights, a free society, and an uncensored internet.

Why CyberGhost VPN

Written by the company

No Logs Policy
"Here at CyberGhost, we’ve always followed the Privacy by Design principle. We don’t collect any type of data we don’t absolutely need. It’s the most reliable approach for us to provide you with a secure infrastructure and protect your digital privacy." Timo Beyel, CTO, CyberGhost VPN
Global Servers Coverage
With a global fleet of VPN servers in 90+ countries, we give you blazing-fast speeds and unlimited bandwidth. No more buffering, throttling from your Internet Service Provider, or proxy errors with our VPN connection!
Connect to 7 devices at the same time
Just one subscription covers and protects up to 7 devices simultaneously

45-day money-back guarantee

Test our VPN apps and enjoy our extensive money-back guarantee

Test our VPN apps and enjoy our extensive money-back guarantee
If you aren’t 100% satisfied with CyberGhost VPN’s service for whatever reason, we have a money-back guarantee to safeguard your purchase. Looking to buy a monthly subscription? We’ve got you covered with a 14-day money-back guarantee. Got hold of one of our longer subscriptions? You get 45 days to put our apps to the test.

Contact info

4.0

Great

TrustScore 4 out of 5

24K reviews

5-star
4-star
3-star
2-star
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4.0

All reviews

(24,019)

894 reviews in the last 12 months

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Rated 5 out of 5 stars

Secure vpn

Secure vpn, easy to use and very fast. Very happy to use it.

January 23, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

That's wonderful to hear! We are thrilled to know that you are very happy using CyberGhost and that you find it secure, fast, and easy to use. Providing a seamless and high-speed privacy experience is exactly what we strive for.

Thank you so much for taking the time to share your positive feedback!

Warm regards,
The CyberGhost VPN Support Team

Rated 5 out of 5 stars

Easy to understand and use at a good…

Easy to understand and use at a good price!

January 27, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

Thank you so much! We are thrilled to hear that you find CyberGhost VPN easy to understand, simple to use, and available at a great price. Providing a user-friendly and affordable service is exactly what we aim for!

Best regards,
CyberGhost VPN Support Team

Rated 5 out of 5 stars

Easy to use

Easy to use, reliable, well documented, nice UX, fair pricing

January 27, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

That's wonderful to hear! We are thrilled to know that you find CyberGhost easy to use, reliable, and well-documented, all with a nice UX and fair pricing. Providing a smooth user experience alongside clear guides and great value is exactly what we strive for.

Thank you so much for taking the time to share your fantastic feedback!

Warm regards,
The CyberGhost VPN Support Team

Rated 5 out of 5 stars

VPN ghost

Installation facile et rendement sans reproche

January 22, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

That's wonderful to hear! We are absolutely thrilled to know that you found the installation easy and that the performance has been completely flawless. Providing a hassle-free setup combined with flawless, high-speed reliability is exactly what we strive for.

Thank you so much for taking the time to share your excellent feedback!

Warm regards,
The CyberGhost VPN Support Team

Rated 1 out of 5 stars

This is by far the WORST VPN I have…

This is by far the WORST VPN I have ever used.

CyberGhost is completely unreliable and works maybe 10% of the time on a good day. It is marketed as being compatible with macOS, but after a year and a half of restarting, uninstalling, reinstalling, force quitting, reopening, and repeating this endless cycle over and over again, I genuinely wish I had canceled my subscription on day one.

Eventually, after having cyberghost for over a year and endured HOURS of troubleshooting with customer support, I was finally told this today:

“We do have an issue for Mac devices where the VPN application is not responding upon launch. Rest assured that we can still provide workarounds for it.”

So let me get this straight:

Why is this product marketed as Mac-compatible?

Why is this a known issue?

And why did it take over a year and a half of frustration for anyone to admit it?

If a VPN requires constant “workarounds” just to open, then it doesn’t work. Period.

The name CyberGhost is fitting because this software barely exists in any functional sense. Save yourself the wasted time, money, and sanity. Run for the hills. This is not the VPN for anyone, especially Mac users.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great Support

Immediate reply to my support request. Perfectly explained. GREAT!

January 22, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

That's wonderful to hear! We are absolutely thrilled to know that you received an immediate reply to your support request and that everything was perfectly explained. Providing lightning-fast assistance and crystal-clear solutions is exactly what our support heroes strive for.

Thank you so much for taking the time to share your great feedback!

Warm regards,
The CyberGhost VPN Support Team

Rated 4 out of 5 stars

Though I do love the easy click…

Though I do love the easy click on/click off. I'm not amused with the auto connect as it ALWAYS connects with the closest and not my favourite one. Like why bother giving us the ability to ★ servers we like but they don't matter because the auto connect ignores our preferred server and connects with the closest one even if its in our own country? Like how st★pid is that?

I'm on my 5th year as a CyberGhost user and I just topped up my package with their current deal which now makes my current 2026 May expiry date now 2028 September. Though we can cancel the auto connect. It counts down too quickly and I find I had to rush to catch it to cancel the auto-connect on start-up. Which is why I only give it 4-stars.

But for my purposes, it truly is a P2P supported VPN and not a new redefined acronym for the known acronym of P2P. Normally P2P means Peer-to-Peer for torrent users. But some other VPN claim they have P2P but they redefined it to mean Player-to-Player or Pay-to-Play and no actual torrent support.

I seem to DL just as fast if not weirdly faster using CyberGhost VPN when I am using torrents. On average with my 500Mbps cable connection, I can DL at 100Mbps and weirdly through a CyberGhost I am downloading faster at 120-144Mbps. Weird eh?

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

Trash

Trash! Garbage!

I used Cyberghost for a few years and I had a few little problems here and there but now its just horrible... doesnt connect to the VPN, endless connecting, blocking the normal wifi when completely turned off, not beeing able to update through the App (just closes when you try to update and just doesnt update), losing connection etc.

January 21, 2026
Unprompted review
Rated 2 out of 5 stars

Does not play well with Amazon 4k fire stick since day one of installation.

The CG VPN works okay on all our devices except when using the amazon 4k fire stick. Our speed is decreased by 60 % since day one. All other devices work as advertised in the same location. I ran a speed test with the VPN connected and offline. The CG vpn is not user friendly with an amazon 4k firestick. I live in a city and am speaking for my location. I contacted CG support and a total waste of time, as I covered everything he suggested.

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

Stay away unless it's your only option

while other VPNs are circumventing China's and Iran's filtering, this app does not even connects when there is nothing to block it. For a few weeks, It was sending me an expired link when I tried to login with an Ipad. On Android? It refuses to work... you heard me right, pressing the connect button does NOTHING... the Only reason that I have paid for this was because it had servers in Iran. the experience is buggy across their systems.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Response times are very fast and…

Response times are very fast and accurate.

January 17, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

Thank you so much! We are thrilled to hear that you are experiencing very fast and accurate response times. Providing efficient and precise support is a top priority for us, and we appreciate you highlighting this!

Best regards,
CyberGhost VPN Support Team

Rated 5 out of 5 stars

Easy to use it

Easy to use it

January 17, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

Thank you so much! We are thrilled to hear that you find CyberGhost VPN easy to use. Providing a simple, user-friendly experience is exactly what we aim for!

Best regards,
CyberGhost VPN Support Team

Rated 5 out of 5 stars

CyberGhost works where no other VPN…

CyberGhost works where no other VPN can: honest! I first used a freebie VPN when I was only a few hundred miles from the country I pretended to be in. As I travelled further away, that plain-vanilla VPN ceased working; and as I continued my travels—I travel a lot for my age!—I soon realized I needed a very powerful VPN, and only CyberGhost could meet my needs. That was over five years ago, and CyberGhost continues to meet all my VPN needs!

January 18, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

Wow, thank you for sharing your incredible journey! We are absolutely thrilled to hear that CyberGhost VPN has been powerfully meeting all your travel needs for over five years.

Best regards,
CyberGhost VPN Support Team

Rated 5 out of 5 stars

Great easy to set up

easy to access any country to avoid issues related to privacy etc

January 17, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

Thank you for the wonderful feedback! We are thrilled to hear that CyberGhost VPN makes it easy for you to access servers worldwide while seamlessly protecting your privacy and avoiding online restrictions. Your security is our top priority!

Best regards,
CyberGhost VPN Support Team

Rated 1 out of 5 stars

I was just automatically locked out of…

I was just automatically locked out of my account. It claims my network connection is not good but I can use the same connection to stream other platforms without issue. This seems like a scam. It starts okay, but locks you out and ther is nothing to do about it. Avoid this app. Don’t waste your money like me.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

trial and error learning

Had a 2 years subscription for testing. Interface, speed/locations, it's nothing special pretty mid, same you get everywhere. Used it to solve a location based connection issue to a friends MC server.
I'm giving 5 stars cause of the support, and they're really holding onto their refund promise. Took like 2 minutes in 24/7 live support till i had my money back. Just wanted to let you know :)

January 14, 2026
Unprompted review
CyberGhost VPN logo

Reply from CyberGhost VPN

Thank you so much for the 5-star review! We are glad to hear that our 24/7 live support team made the refund process quick and easy for you, and that we could help resolve your connection issue during your time testing us out. We really appreciate you taking the time to share your positive experience!

Best regards,
CyberGhost VPN Support Team

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