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Cybrancee Reviews 658

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, sweet, and incredibly helpful, often going above and beyond to resolve issues and provide clear answers. People frequently highlight the exceptional customer service, noting the team's friendliness, patience, and willingness to guide them through solutions. The service itself is described as excellent, with a smooth and easy user experience, particularly for setup and configuration, and impressive response times. However, some customers also noted that support can occasionally be slow, with response times sometimes taking days, and a few reviewers experienced problems and mistakes from the company. A small number of people also reported issues with server hosting not working and support tickets being closed without help.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the support team for being... See more

Service

Clients share positive opinions on service. Many reviewers praise the helpful and quick support, with agents... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the support team for being... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the platform's ease of use and... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick and helpful responses... See more

Based on these reviews

Rated 5 out of 5 stars

I wanted to upgrade my already inexpensive hosting plan from a 6-month term to a 3-year one using a promo code. I contacted support through chat, where Juan told me that I needed to contact his collea... See more

Rated 5 out of 5 stars

I had trouble figuring out what server package to get for Minecraft and the calculator was there maybe as a guide but asking for help from the customer specialist was game changing because Juan helped... See more

Rated 5 out of 5 stars

Jason was able to calmly and clearly answer all of my questions and helped me clear up *a lot* of confusion. I'm really new to all this modding PC stuff and he was able to assist without making me fee... See more

Rated 5 out of 5 stars

This hosting company is honestly your best bet when it comes to needing a discord bot host. I’ve been using it for about a year and have zero complaints. Every time I needed help, opening a ticket was... See more


Company details

  1. Gaming service Provider
  2. Software Company
  3. Web Hosting Company

Written by the company

Game hosting made easy with high-performance dedicated servers for all your favorite games. Play online with friends without lag or interruption. 90-day refund policy! For any queries you can contact us at https://cybrancee.com/client/contact.php or email support@cybrancee.com


Contact info

4.8

Excellent

TrustScore 5 out of 5

658 reviews

5-star
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1-star

Replied to 70% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Helpful

Support was good took a while for answer but very helpful

Was asked to make this review but yh cybrancee js a good option for hosting

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

I had a quick question about what the…

I had a quick question about what the web hosting panel looks like because I was told it might be confusing. Jason from the Community Support Team responded almost immediately and provided a clear screenshot of the main dashboard. He explained where everything was — domains, mail setup, databases, and file uploads — and made it super easy to understand.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

server not starting

i had a problem that my server didnt start up even without a modpack i installed but lorem quickly asked me some question gave me short step by step guide and it just worked

February 27, 2026
Unprompted review
Rated 4 out of 5 stars

The live service agent

The live service agent, Juan, for the chat feature was very helpful. He was able to help figure out the issue with the server that I was having relatively quickly. He was very professional and understanding that I am not as quick or tech savvy, so getting him the info he needed was a bit of a struggle. Not by his fault but by my own issues. Overall Extremely happy to have the server back up and running.

February 24, 2026
Unprompted review
Rated 4 out of 5 stars

It's overall good

It's overall good, I've encountered some problems with some specific services such as domains, and a bit of a slow support on the client page, but it tends to work

February 23, 2026
Unprompted review
Rated 4 out of 5 stars

Solid Performance and Friendly Support Team

I’ve been using Cybrancee for my hosting needs, and overall I’ve had a really good experience. Their servers are reliable, performance is solid, and everything runs smoothly. What really stands out is their support team, they’re friendly, professional, and genuinely helpful whenever I need assistance.

The only reason I’m giving 4 stars instead of 5 is because the last time I boosted my server and requested the booster rewards, it took about two days to receive a response. In the end, everything was resolved and settled properly, which I appreciate, but the delay was a bit longer than expected.

Besides that, I’m very satisfied with the service and would definitely recommend Cybrancee to others looking for dependable hosting with great support.

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

give juan a bonus

Juan did an exceptional job helping me fix my minecraft server. I was missing an additional mod for the Sit! mod and he helped me get the missing part so I could activate the server. U goated juan!!!

February 22, 2026
Unprompted review

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