Cycle King - Cycle King Cambridge Reviews 132

TrustScore 4.5 out of 5

4.7

Mill Road 195, CB1 Cambridge, GB


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Rated 5 out of 5 stars

Hi this is a Honest review for Cycle King .I purchased a Dutch Style Bicycle in January for my wife ,it was well built and of a high quality ,and well worth the money .The staff at the Cambridge sto... See more

Rated 5 out of 5 stars

Cycle King were exceptionally helpful and went so far above and beyond today to get my bike on the road. Without me having to ask, they expedited getting hold of a key component (derailler) and h... See more

Rated 5 out of 5 stars

Can not thank cycle king enough, my son hit a car just before his A-levels and Ethan went above and beyond helping us fix it quickly, so he can still travel to college great service and very polite a... See more

Rated 5 out of 5 stars

Staff were polite and able to answer any questions I had. Being new to electric bikes I had a couple of issues ( due to my inexperience) and they explained everything I needed to know politely until I... See more


Company details

  1. Recreation Center

Written by the company

Cycle King is the UK's largest family-owned cycle retailer. View our range of men's, women's & children's bikes and a fantastic range of cycling accessories.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

132 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Hi this is a Honest review for Cycle King.

Hi this is a Honest review for Cycle King .I purchased a Dutch Style Bicycle in January for my wife ,it was well built and of a high quality ,and well worth the money .The staff at the Cambridge store are very polite and knowledgeable ,especially Michael who sorted out a few queries i had about purchasing colour coded extras for the bicycle. He is a credit to his company ,so helpful and easy to deal with.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

sympathetic, supportive and knowledgeable

I was a bit apprensive about purchasing a new bike in my mid-70s, but the service I received today was sympathetic, supportive and knowledgeable. I feel very confident and happy with my new purchase, and grateful to staff at Cambridge Cycle King

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

overpriced and not transparent

Not honest at all. They told me one price, but when I went to collect it, the price was much higher. They should be more transparent. Also, overpriced compared to other bike shops in Cambridge

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service and expertise

I just stopped in on spec for advice and was given such a warm and easy welcome with no feeling of pressure at all. The advice and expertise offered was exceptional and I ended up understanding far more about my own needs in looking for a bike, my toddler grandson's needs - and sensible advice about pros & cons of different options which would be good value for money.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service!

I’ve purchased two bikes for my kids in the last 9 months and had amazing service each time! The staff were knowledgeable in sizing and helped teach us the difference between some of the bikes. They even provided tips for picking a bike that will last longer.

Would definitely recommend and will continue to shop here for future bikes. Thanks so much!

June 8, 2025
Unprompted review
Rated 5 out of 5 stars

I value Cycle King Cambridge 👍🏼

I really appreciate going into Cycle King on Mill Road. I'm always treated well, and Ethan in particular is always proactive and keen to help. I have bought bikes from them and had bikes serviced and repaired, and they are always thorough and considerate. From time to time they have really gone on the extra mile as well. Thank you folks.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great people

I was feeling sick in their store and they really took care of me and helped me get home. They also did a great job of servicing the bike I brought in.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, great selection of bikes. Needed a bike for my grandson at short notice, emailed the shop and they confirmed what they had in stock. Easy to order on the website, bike was ready for collection half an hour later. Thanks Adam and the rest of the team!

January 8, 2025
Unprompted review

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