Cycle King - Cycle King Chelmsford Reviews 87

Popped in today with a slightly odd request for an odd part having been told by Halfords to 'try ebay or something'. Our request was resolved instantly! The correct part identified and supplied. Very happy customer 😀

I went in to buy a bike for my 9 year old son for the Easter hols. Staff seemed completely dis-interested, We chose a basic build at home it home black mountain bike but it was faulty, a design fault with the pedal distance to front wheel, it is also the wrong frame size, and I returned it, unused, to the shop the next day, plus the box, but they have a 'no returns' policy. I was given an email address for head office to contact, but no one has responded. We have a useless bike and no refund and no assistance. Thanks Cycle King

We bought two bikes today at the Chelmsford branch and George was excellent, could not do enough for us. Thank you

Excellent customer service

First tried selling me the wrong item which showed in stock at Chelmsford. I had to wait 3 weeks and make a 2nd long trip to get an item close to what I was after. Good but far from top service.

Sam at Cycle King was brilliant - needed some help with my bmx bottom bracket and Sam sorted it for me then and there. Great service thank you!

Staff were pleasant, polite and helpful, but our cycle servicing work was not even started until after the expected completion date and an essential component was not checked, resulting in failure of the part on the next use. There appears to be staffing shortages that are affecting turnaround times and quality of work.

Had my cycle serviced at Chelmsford store very helpful and done very quick .a brilliant job works great. Well done people very pleased 😀.

We bought a second hand Frog bike for our son from Cycle King Chelmsford & I cldn't recommend them enough.
They are amazing & we are so happy we went there!
Our son's bike is amazing & the staff are all so well trained & knowledgeable & they couldn't do enough to ensure our son walked away with the best bike for our budget! A special shout out to Reece who is AMAZING who made sure the bike was ready for us!

The staffs are very kind and the service provided was great. I really recommend this place.

I didn't know that a frictionless bicycle dynamo for lights existed. It popped up on a Google Search and Cycle King were the only people selling this product. I ordered online and fortunately, Cycle King exists in Chelmsford, where I was able to collect the lighting set. The staff there are always enthusiastic and very knowledgeable.. Very easy to fit and fully adjustable. The lights work very well. Impressed.

Very good service from
Charlie & Kirsty!
Helped fixing chain problem!!
Great help!!

Amazing service

Fantastic service. Staff were very professional and kind

As always great service at the Chelmsford store.
I've recently had issues with my ebike and Steve has been great with sorting everything for me. I can always rely on all of the guys for their friendliness, great knowledge and service. I also had an issue the other week with a noise coming from the bike, and while I waited Steve was able to find the problem and sort it at £0. Always such great service and I wouldn't hesitate to recommend. Thank you so much Steve.
Tracey Crellin

The bike was very cheap looking on collections, stickers bumpy, part didn’t look right. I was told that because it was a collection they wouldn’t refund so I had to find out my rights on this and Infact it is illegal not to offer a refund on a faulty item so I managed to get one.
I won’t be buying form this store again.

Order was waiting for me when I arrived. Very helpful

Good service!
Very efficient about keeping me updated on my bike, and very helpful when collected.

Came into the shop today (8/12/24) after going to a two other bike shops. One shut and one useless. What a difference at cycle king! Excellent, helpful and showed interest and helped me pick out a fab new bike and correct accessories. Highly recommend

Great experience, staff fantastic and very helpful as we desperately needed our tyres pumped up on our buggy