I've bought 3 bikes over the last 2 years - adults and kids. I've also referred them to my family and my cousins bought 2 bikes too. Overall I'm very happy with the purchases and very satisfied wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really happy I went with CycleSouq. I was looking for something that wouldn't break the bank but still high quality, and they totally delivered. The staff were professional and the delivery was quick... See more
Company replied
I’ve been a happy customer of CycleSouq.ae for a while now — we’ve bought 5 cycles from them over the years, and each time the experience has been seamless. The quality of their bikes, delivery,... See more
Company replied
i bought a man city bike from KSA. it has been a bit long shipment and with no clear extracosts because of custom duties, however at the end the bike arrived. it's a beauty. the packaging was well... See more
Company details
Written by the company
At CycleSouq.com, we're passionate cycling enthusiasts and online retail pioneers committed to offering a curated selection of top-quality brands. We value the uniqueness of every cyclist and aim to provide a diverse range of products to meet all needs, making each journey enjoyable and distinctly yours. Every interaction with us enhances your cycling experience and brings you closer to your next adventure.
Contact info
Dubai, U.A.E.
- +971551523439
- Hello@CycleSouq.com
- cyclesouq.com
4.3
Excellent
493 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery is very fast always on time.
April 21, 2026
Reply from CycleSouq.com
Thank you so much for your kind feedback! 😊
Looking forward to serving you again soon!
Good quality and timely delivery
April 23, 2026
Reply from CycleSouq.com
Thank you so much for your kind feedback! 😊
Looking forward to serving you again soon!
Excellant service and support
April 23, 2026
Reply from CycleSouq.com
Thank you so much for your kind feedback! 😊
Looking forward to serving you again soon!
Good price, fast delivery
April 21, 2026
Reply from CycleSouq.com
Thank you so much for your kind feedback! 😊
Looking forward to serving you again soon!
No delivery after 10 days - no communication
It’s been 10 days since I ordered, bicycle still hasn’t arrived. Customer service says it will take another week or so. No pro-active information is offered, there is no communication unless I chase
April 13, 2026
Unprompted review
Reply from CycleSouq.com
- UNDER REVIEW -
Good pricing and fast delivery
Good pricing and fast delivery. We are happy with the bicycle we ordered and the speed of delivery. We will surely use CycleSouq.com again.
March 24, 2026
Reply from CycleSouq.com
Thank you for your wonderful feedback! 😊
We're delighted to hear you were happy with the pricing, delivery speed, and your new bicycle. We truly appreciate your support and look forward to serving you again soon. Happy riding! 🚴♂️🚴♀️
Reply from CycleSouq.com
Thank you so much for your kind feedback! 😊
Looking forward to serving you again soon!
Reply from CycleSouq.com
Thank you so much for your kind feedback! 😊
Looking forward to serving you again soon!
Delivered as promised
April 3, 2026
Unprompted review
Reply from CycleSouq.com
Thank you so much for your kind feedback! 😊
Looking forward to serving you again soon!
Reply from CycleSouq.com
Thank you so much for your kind feedback! 😊
Looking forward to serving you again soon!
Good Service
March 24, 2026
Reply from CycleSouq.com
Thank you so much for your kind feedback! 😊
Looking forward to serving you again soon!
Favero Pro Pedals
Favero Pro Pedals. Not used Cycle Souq before but great communication and fast delivery. Thank you
March 20, 2026
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback! 😊
We're delighted to hear you had a great experience with our communication and fast delivery. Enjoy your Favero pedals, and we look forward to serving you again soon! 🚴♂️⚡
Good bike and service
I bought a bike for my daughter and I’m very pleased with it.
It came already assembled, which we all appreciated! Bike is stunning, my girl loves it.
February 20, 2026
Reply from CycleSouq.com
Thank you for your wonderful feedback! 😊
We’re so happy to hear that your daughter loves her new bike and that the assembled delivery made things easier for you. Wishing her many fun and happy rides ahead! 🚴♀️
It's a good store
It's a good store. Everything works quickly and smoothly for them.
February 20, 2026
Reply from CycleSouq.com
Thank you for your kind words! 😊
We’re glad to hear everything went smoothly and appreciate your support. Happy riding! 🚴♂️
Received on time and such a great…
Received on time and such a great quality toddler scooter!
February 21, 2026
Reply from CycleSouq.com
Thank you for your feedback! 😊
We’re happy to hear the scooter arrived on time and that you’re pleased with the quality. Hope the little rider enjoys every moment! 🛴
Timely delivery
Timely delivery, good quality product & pricing and excellent customer service.
February 21, 2026
Unprompted review
Reply from CycleSouq.com
Thank you for your wonderful feedback! 😊
We truly appreciate your support and are glad you’re happy with the delivery, product quality, pricing, and service. Happy riding! 🚴♂️
Ordered from Saudi Arabia and received…
Ordered from Saudi Arabia and received the bicycle within a week. The bike was better than expected and was packed nicely.
March 2, 2026
Unprompted review
Reply from CycleSouq.com
Thank you for your great feedback! 😊
We’re glad to hear your bike reached Saudi Arabia safely and that it exceeded your expectations. Enjoy the ride and happy cycling! 🚴♂️
I ordered a PUKY bike for my youngest…
I ordered a PUKY bike for my youngest son and it arrived in perfect condition, exactly as shown in the photos and fully assembled. The quality of the product and the service upon delivery were excellent, and I would certainly buy from CycleSouq again.
My only note is regarding communication. After placing the order and receiving the confirmation email, there were no further updates until around 6–8 days later. When I reached out on WhatsApp, I was informed that the order would be dispatched the next day.
Overall, a great shop with reliable products, and improving the delivery updates would make the experience even better.
February 21, 2026
Unprompted review
Reply from CycleSouq.com
Thank you for your kind review and for choosing CycleSouq.com. We’re delighted to hear that the PUKY bike arrived in perfect condition and fully assembled, and that your son is enjoying it. 😊
We also appreciate your feedback regarding the communication. Recently, we experienced some internal challenges with a reduced workforce combined with a high volume of orders, which meant our team may have fallen short of the customer support standards we strive for. This also caused slight delays in processing some orders.
We’re happy to share that things are now getting back on track, with faster dispatch times and the top-notch customer support our customers know us for.
Thank you for your patience and support, and we truly appreciate your trust in CycleSouq.com. 🚲
Lowest price and fully assembled…
Lowest price and fully assembled delivered, recommended for cycle purchase
February 23, 2026
Unprompted review
Reply from CycleSouq.com
Thank you for your recommendation! 😊
We’re glad you appreciated the price and the fully assembled delivery. Enjoy the ride and happy cycling! 🚴♂️
Hopeless and useless service
Hopeless and useless service. They do not respond on time & it’s been weeks since I’m trying to purchase a right MTB bike but their team is absolutely useless, no response on messages/calls. How can we trust such places and purchase an item even when they can’t respond at the start. Would definitely suggest all to either check out Amazon even if it’s bit expensive compared to these hopeless sites. It’s better to spend a little more to get trustable and better service rather than wasting the whole amount. DO NOT OPT CYCLE SOUQ FOR YOUR PURCHASE:)
February 18, 2026
Unprompted review
Reply from CycleSouq.com
To our readers:
Upon further review of this case, the customer contacted us outside of our stated working hours. An automatic response is clearly displayed, informing customers that messages received during non-working hours will be handled in the next business day. Despite this, the review was posted before our team had the opportunity to respond.
At CycleSouq.com, we maintain transparent operating hours and respond promptly within those hours. Thousands of customers continue to trust us for professional guidance, reliable service, and post-purchase support, and we stand by our service standards.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.