Cyclo Monster Reviews 49

Brilliant service, called in to buy new pedals, mentioned I was having issues with raising handlebars and they fitted some extra rings for me straight away!! Couldn’t ask for a better professional and friendly service. Thanks guys 😃

Brilliant customer service. Very helpful with how the bike worked. First choice for when looking for my next bike

Arrived at the arranged time and was kindly assisted to remove the bike from my vehicle. It was agreed to wait for call on completion , which was received within the hour. On collection, staff again helped to load the bike and business was complete. Very satisfied and have booked in for an annual service.

In fact it was Halfords that suggested I visit you guys. Im glad I did as it is refreshing to find such helpful people and I whole heartedly recommend you to anyone that asks. This time I just needed a few spokes as I have had several fail recently. You had exactly what I needed. Also you were able to provide valuable advice regarding renewing my hydraulic break pipes and fittings, possibly saving me expensive mistakes.....Thanks, Mark G.

i took my bike in with the assumption that the motor on it had seized was easy enough I booked an appointment to drop my bike off online, dropped it in by 1pm on Tuesday and by Thursday it was repaired was well informed of the works and the fix cant fault the staff there and everyone was so polite was reluctant at first due to mixed reviews however so glad i did take it to Cyclomonster as ill happily return to them,

I recently had my bike Scott Addict serviced at Cyclo Monster Bike Shop, and I couldn’t be happier with the experience.

The quality of the work was outstanding. The bike came back feeling like new – gears shifting smoothly and precisely, drivetrain running quiet and clean, and everything dialled in perfectly.
You can really tell they pay attention to the smallest details and genuinely care about what they do.
The team was professional, honest, and very helpful. They explained everything clearly and didn’t try to upsell unnecessary extras, which I really appreciate.
The whole process was smooth and handled in a friendly, welcoming atmosphere.
I highly recommend Cyclo Monster to anyone who wants their bike looked after properly by true professionals.

I use Cyclo monster for accessories etc for my bike , young lad always helpful and friendly as I’m new new to e bikes , just had a gold star service and had tubeless set up done , great price , fast turnaround and kept me up to date on progress , mentioned a couple of items wearing that was not in in service price, absolutely no pressure use Cyclo monster for accessories etc add them on to service , I had done and glad I did can see and feel difference! Definitely will continue using them

Great staff, very helpful from the initial telephone enquiry right the way through to collection of my new bike. Many thanks guys.

Friendly staff, a great selection of bikes, and excellent service.

My friend has an arthritic shoulder causing him problems cycling.
Realising that rigid forks weren't helping, I suggested a cushioned stem. He also thought that a dropper post would help him get on and off so being one of the last shops in the city, we visited.
They listed the items although they had none but my pal paid around £450 up front.
The kid behind the computer was fine taking payment but did nothing to expedite the shipment and after a fortnight the stem arrived.
After a month, not only did the dropper post fail to materialise, it was no longer in stock with their supplier. He took a refund.
This is just another of those " in stock at suppliers warehouse" outfits who only stock enough fast sellers to make it look like a bike shop when its really nothing like one.
I've spoken to an ex employee who confirmed, they're a lousy outfit to work for so I'm not surprised the kid on the computer isn't interested.
Don't waste your time or money with these clowns.

Great prices, range and excellent quality, very fast delivery.

Excellent service. Had a full drive train service and couldnt be happier. Just done first 50 miles and the bike feels as new.
Professional, fast service.

I had a replacement part fitted to my E-bike, which was ever so slightly out of line. I had contacted the shop, and they stated bring it in when you can. I duly delivered the bike, and the job was done within the time it took me to drive home.

Popped in to pick up a click and collect order and walked out having paid a deposit on an in-stock bike at a fantastic price. Took care of a warranty recall on the bike prior to collection for me too.

Very helpful staff across the workshop and sales.

Collected bike which was presented in top class condition and well prepared. Handover was thorough and professional.

All in all, top class service from start to finish.

Very helpful and professional highly recommended very trustworthy buy with confidence

If I could give more than 5* I would ... my son has a bike not purchased from here but after receiving NO after care from halfords on a brand new voodoo I decided to bring here .. cannot fault a thing ... helpful , trustworthy, very reasonably priced and fo the extra mile when I was in need ... thankyou so much ... credit where credit due ... and to tge owner your staff are a massive credit to your business especially the lads in the workshop .... extended thanks 👍

Ordered a bike, had 3 in stock, happily took deposit, confirmed would call in a week with details for collection, they called a. Week later stated didn't have bike available and wouldn't be available, very unsupportive of situation and no recognition of the fault or confirming they will fix for future customers. I'm sure if you have a bike in stock, you'll be fine, but I hope there are no complications as the director and company owner I spoke to, couldn't have cared any less. Poor customer service doesn't even begin to cover it. I hope P takes this as a positive to fix fundamental flaws in his business.

Cycling in the Derby area and had a problem with my bike. Called in on the off chance they could fix it which they did most efficiently and even better without charge. Very helpful and pleasant.

Bought a frog bike. The price was good and when I phoned the assistant was helpful.
Literally box shifters, even though I had to wait 7 days for dispatch they did nothing to prepare the bike. Ignored emails. Why make me wait, they did nothing