I was at the Browns Plains store and Damian was knowledgeable and friendly. Damian showed me exactly what I was looking for and very prompt service. I ordered the rug on a Monday and it was in store... See more
Company replied
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I am very unhappy with the browns planes store, I was told that I could bring my rug back within 7 days, but was never told I would not get a refund or even a credit note for a future purchase. I fel... See more
Company replied
Staff member we dealt with at Browns Plains was very friendly and helpful in the selection of our rug. She pointed out the differences and advantages of different rugs in different settings. Accommo... See more
Company replied
The young girl was happy accommodating and polite she also had a smile on her face which is far and few between these days No complaints this end I always shop at browns plains because the woman a... See more
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Company details
Written by the company
Cyrus Rugs is the largest independent rug retailer in Australia, first commencing business on the Gold Coast in 1988. Cyrus Rugs is a family owned company lead by Cyrus Mollaian, a man with a passion for rugs, who moved to Italy in 1978 and established a rug business that counted royalty amongst it's clientele. Cyrus's family still continues the operation there, with collaborative buying leading to economies of scale that not only reflect great savings, but also brings you the world's best ranges, styles and trends in modern carpets and rugs. With more than 32 years in business, Cyrus is a man that is known for his reputation and is well respected in both business circles and the wider community at large. Cyrus Rugs is a growing company that employs locals in each of it's 20 stores and works with numerous organisations to support the community. Stay tuned, we have more stores opening soon. https://www.cyrusrugs.com.au
Contact info
Eastern Road 10-20, Shop 2, 4118, Browns Plains, Queensland, Australia
- 07 3809 2547
3.5
Average
26 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Browns Plains great service.
I was at the Browns Plains store and Damian was knowledgeable and friendly. Damian showed me exactly what I was looking for and very prompt service. I ordered the rug on a Monday and it was in store on the Wednesday.
August 18, 2025
Unprompted review
Reply from Cyrus Rugs Australia - Browns Plains
Great to hear Kevin! We are glad that you enjoyed the customer service from Damian, he is a valued member of the team. See you next time!
Best Regards,
Cyrus Rugs Team
Very unhappy with company's policy
I am very unhappy with the browns planes store, I was told that I could bring my rug back within 7 days, but was never told I would not get a refund or even a credit note for a future purchase. I felt I had to make a snap decision to purchase another rug so I would not loose my money. I will never return again and will tell everyone I know not to purchase from this company, I would rather go to bunnings, at least they do everything they can to make the customer happy.
July 26, 2025
Unprompted review
Reply from Cyrus Rugs Australia - Browns Plains
Hello Sue,
We have carefully considered your review and would like to kindly point out a potential misunderstanding here. The policy (as outlined on the receipt and in-store signage) is that exchanges are accepted for product/s returned in original condition with a receipt within 7 days, excluding ‘as is’ clearance purchases.
This does to have to be an exchange for a rug but can be an exchange for a credit. Most certainly customers will receive a credit note if you were unable to find the right rug that day, often customers will simply not have time to browse on the day, so we issue credit notes. No customer would be expected to loose money, we cannot allow a customer to leave their exchanged product/s with us without taking either an equivalent value product/s and/or a credit note.
Sincerely,
Cyrus Rugs Team
Shopping at Cyrus Rugs was a very…
Shopping at Cyrus Rugs was a very pleasant experience. During consultation we received a lot of help from friendly staff member.
We found the perfect rug for us and left satisfied.
September 23, 2023
Reply from Cyrus Rugs Australia - Browns Plains
Hi Viktor,
Thank you for sharing your experience! We're thrilled to hear that shopping at Cyrus Rugs was a very pleasant experience for you. It's fantastic that you received a lot of help from our friendly staff during the consultation and found the perfect rug, leaving satisfied. If you ever need more assistance or have questions, feel free to reach out. We appreciate your support!
The Cyrus Rugs Team
I am very happy with my new rug…
I am very happy with my new rug purchase. A good shopping experience.
July 21, 2023
Reply from Cyrus Rugs Australia - Browns Plains
Hi Heather,
Thanks for your feedback! We're thrilled to hear that you're very happy with your new rug purchase and that it contributed to a good shopping experience. If you ever need more assistance or have questions, feel free to reach out. We appreciate your support!
The Cyrus Rugs Team
Rug purchase
The service, and advice, we received was excellent. We were shown various examples of the product we were looking for before actually choosing what we were wanting...and we never felt pressured to actually make a purchase.
July 20, 2023
Reply from Cyrus Rugs Australia - Browns Plains
Hi Rosemary,
Thank you so much for taking the time to share your experience! We're delighted to hear that you found our service and advice excellent. It's wonderful to know that you felt comfortable exploring various options before making your decision, and we appreciate your highlighting that there was no pressure to purchase. If you ever need further assistance or have more questions in the future, please don't hesitate to reach out. We look forward to serving you again!
The Cyrus Rugs Team
The lady running the store that day was…
The lady running the store that day was awesome. Great customer service, give her a bonus
February 24, 2023
Reply from Cyrus Rugs Australia - Browns Plains
Hello Ryan,
Thank you very much for this 5-star review. We are glad to hear you enjoyed your experience at our Browns Plains store.
Cyrus Rugs Team
I was looking at this rug-for about one month
I was looking at this rug for about a month . I was in the shop about 3 times Monique was so helpful and obliging . She brought the carpet out each time . While I measured looked and took a photo . She was very patient and helpful .
October 10, 2022
Reply from Cyrus Rugs Australia - Browns Plains
Hello Andrew,
Thank you very much for this 5-star review. We are so glad to hear of your experience with Monique at our Browns Plains store.
Cyrus Rugs Team
Excellent customer service
Excellent customer service. Monique really helped us find what we needed. Very friendly and helpful.
September 25, 2022
Reply from Cyrus Rugs Australia - Browns Plains
Hello Justine,
Thank you very much for this 5-star review. We are so glad to hear of your experience with Monique at our Browns Plains store. She is truly a remarkable team member of ours.
Cyrus Rugs Team
Helpful with replacing a rug we no…
Helpful with replacing a rug we no longer liked for one we were much happier with.
August 1, 2022
Awesome customer service and good…
Awesome customer service and good quality rugs
July 31, 2022
Unprompted review
Very helpful service and quallity for…
Very helpful service and quallity for price!!
July 23, 2022
Unprompted review
Value for money.
July 17, 2022
Unprompted review
Best customer service ever
Best customer service ever. The Girl at the Browns Plains store is amazing and so helpful. Have just bought my 2nd rug from there and took my daughter there after she couldn't find anything she liked elsewhere and she bought a great large rug there.
July 14, 2022
we recently ordered two Soho Green rugs…
we recently ordered two Soho Green rugs 270x180 and our experience with Heather was pleasant, and found her most accommodating. Heather did her best to track down their locations and managed to find us two identical rugs. Heather has good interpersonal and communicative skills and is an asset to her employer. the only disappointment is the extensive waiting period of six to seven weeks. We have yet to see the rugs to review then.
July 13, 2022
Unprompted review
Reply from Cyrus Rugs Australia - Browns Plains
Hello Carmen,
Thank you very much for your 4-star review. We are so glad to hear of your experience with Heather and we are very happy to hear she could track down the 2x Soho rugs for you (the last 2 of this design & size). I can see she has had to retrieve these rugs from 2 separate North Queensland stores of ours and so there is a wait involved with the complimentary movement of these items through our very own private pick up service (which does not travel to North Queensland every week unfortunately). However, please note that courier of our items is also always an option so customers can have them sooner.. however, since COVID, courier charges have increased and therefore this would incur a charge.
We are excited for you to receive these items and hope you love them!
Cyrus Rugs Team
Amazing carpets with topnotch quality…
Amazing carpets with topnotch quality and customer service. The browns plains store had a really nice customer service person.
July 2, 2022
Unprompted review
Reply from Cyrus Rugs Australia - Browns Plains
Hello Kartik,
Thank you very much for this 5 star review. We are so happy to hear of the service you received from our staff at our Browns Plains store.
Cyrus Rugs Team
Heather is fantastic
Heather is fantastic! Awesome service! Great knowledge with the products! Definitely recommend to you!
June 19, 2022
Unprompted review
Reply from Cyrus Rugs Australia - Browns Plains
Hello Nancy,
Thank you very much for this 5 star review. We are so happy to hear of the service you received from Heather at our Browns Plains store.
Cyrus Rugs Team
Great service
June 5, 2022
Unprompted review
Reply from Cyrus Rugs Australia - Browns Plains
Hello Paul,
Thank you very much for this 5-Star review. We are glad to hear of your experience at our Browns Plains store and hope to see you again.
Cyrus Rugs Team
Heather was fantastic helping my loopy…
Heather was fantastic helping my loopy husband and myself order a rug. She has great customer service and good quality rugs. Highly recommend.
June 4, 2022
Unprompted review
Reply from Cyrus Rugs Australia - Browns Plains
Hello Vicki,
Thank you very much for this 5-Star review. We are glad to hear of your experience at our Browns Plains store with Heather and we hope to see you again.
Cyrus Rugs Team
Very helpful ladies in the shop
Very helpful ladies in the shop. I love my rug and thought the price was very reasonable. I’m going back to get the slightly smaller one too to match.
May 31, 2022
Reply from Cyrus Rugs Australia - Browns Plains
Hello Nichola,
Thank you very much for this 5-Star review. We are glad to hear of your experience at our Browns Plains store and hope you love your new rug!
Cyrus Rugs Team
Beautifull rugs Beautifull customer…
Beautifull rugs Beautifull customer service very professional recommend everyone come to this beautifull store great prices affordable 5 star all the way
May 29, 2022
Unprompted review
Reply from Cyrus Rugs Australia - Browns Plains
Hello Mike,
Thank you very much for this 5-Star review. We are glad to hear of your experience at our Browns Plains store and hope to see you again.
Cyrus Rugs Team
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