Fantastic customer service, and a good range of products BUT I really don't like that there are no change of mind returns. With rugs, it is really hard to know if they will suit a room until you have... See more
Company replied
Location
Switch location3A/339 Brisbane Street, Ipswich Homemaker Centre, 4305 West Ipswich, QLD, AU
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See what reviewers are saying
I walked into the West Ipswich store looking for a rug and I knew what colours I wanted and Jacinta found the perfect one for me. She was so helpful, professional and friendly. I would certainly recom... See more
Company replied
Jacinta was amazing, poor thing was alone on her lunch break when we interrupted her. Even though she was working alone she tended to everybody calmly and professionally. Jacinta was a wealth of knowl... See more
Company replied
Very helpful
Company replied
Company details
Written by the company
Cyrus Rugs is the largest independent rug retailer in Australia, first commencing business on the Gold Coast in 1988. Cyrus Rugs is a family owned company lead by Cyrus Mollaian, a man with a passion for rugs, who moved to Italy in 1978 and established a rug business that counted royalty amongst it's clientele. Cyrus's family still continues the operation there, with collaborative buying leading to economies of scale that not only reflect great savings, but also brings you the world's best ranges, styles and trends in modern carpets and rugs. With more than 32 years in business, Cyrus is a man that is known for his reputation and is well respected in both business circles and the wider community at large. Cyrus Rugs is a growing company that employs locals in each of it's 20 stores and works with numerous organisations to support the community. Stay tuned, we have more stores opening soon. https://www.cyrusrugs.com.au
Contact info
3A/339 Brisbane Street, Ipswich Homemaker Centre, 4305, West Ipswich, QLD, Australia
- 0730604303
4.3
Excellent
14 reviews
Replied to 88% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service
Fantastic customer service, and a good range of products BUT I really don't like that there are no change of mind returns. With rugs, it is really hard to know if they will suit a room until you have it in there. I returned my purchase in less than 24 hours because as soon as i put it on the floor, I knew it didn't suit but could only get store credit as there were no others I liked in store.
November 21, 2023
Reply from Cyrus Rugs Australia - Ipswich
Hi Debra,
Thanks for your feedback! We're glad you found our customer service fantastic and enjoyed our product range. We understand that selecting the perfect rug is crucial, and we want you to be satisfied. Just so you know, we offer an "At Home Trial" option for our customers. If you ever decide to try another rug, we'd be happy to assist you. Please don't hesitate to reach out if you have any questions or need further assistance.
Best,
The Cyrus Rugs Team
I walked into the West Ipswich store…
I walked into the West Ipswich store looking for a rug and I knew what colours I wanted and Jacinta found the perfect one for me. She was so helpful, professional and friendly. I would certainly recommend to anyone to buy from Jacinta at the West Ipswich Store.
November 10, 2023
Unprompted review
Reply from Cyrus Rugs Australia - Ipswich
Hi Maree,
Thanks for the 5-star review! We're thrilled to hear Jacinta at the West Ipswich store helped you find the perfect rug. We appreciate your recommendation, and if you ever need more rugs or assistance, Jacinta and the team are here for you. Cheers!
The Cyrus Rugs Team
Jacinta was amazing
Jacinta was amazing, poor thing was alone on her lunch break when we interrupted her. Even though she was working alone she tended to everybody calmly and professionally. Jacinta was a wealth of knowledge and very approachable, super strong as she had to move and grab our chosen rug all alone I can only imagine how much hard work moving those rugs would be for her alone, she definitely deserves a raise or at the very least recognition.
October 3, 2023
Unprompted review
Reply from Cyrus Rugs Australia - Ipswich
Hi Natasha,
Thank you so much for taking the time to share your positive experience with Jacinta! We're thrilled to hear that she provided amazing service, even while on her lunch break. We truly appreciate your recognition of her hard work, and we'll make sure she receives the appreciation she deserves. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out.
The Cyrus Rugs Team
Jennifer
Jennifer was an absolute pleasure to deal with. She allowed me and my children all the time we needed to find what we really wanted. She moved carpets and gave genuine advice about our options. Thanks Jennifer !
September 21, 2023
Unprompted review
Reply from Cyrus Rugs Australia - Ipswich
Hi Allan,
Thanks a million for the 5-star review! We're thrilled to hear that Jennifer provided you and your children with an excellent experience. It's fantastic that she took the time to assist you in finding exactly what you wanted. We'll be sure to pass on your gratitude to Jennifer. If you ever need more assistance or have questions, feel free to reach out. Thank you for choosing us!
The Cyrus Rugs Team
Staff were very helpful
Staff were very helpful, listened to what I wanted and guided me to fill the particular need so that I am very satisfied with my purchase. Will definitely shop here again.
July 20, 2023
Reply from Cyrus Rugs Australia - Ipswich
Hi Janice,
Thanks a lot for your positive feedback! We're thrilled to hear that our staff was very helpful and guided you to meet your specific needs. We appreciate your kind words, and we look forward to serving you again.
The Cyrus Rugs Team
The Ladies looked after me very well…
The Ladies looked after me very well and knew what they were doing
June 21, 2023
Reply from Cyrus Rugs Australia - Ipswich
Hi John,
Thanks for the positive feedback! We're delighted to hear that our staff took good care of you and demonstrated expertise in what they were doing. If you ever need more assistance or have questions, feel free to reach out. We appreciate your support!
The Cyrus Rugs Team
Excellent variety, good value, knowledgable staff
Excellent quality rugs to suit all decors and budgets. Friendly and obliging staff. Highly recommend.
April 27, 2023
Unprompted review
Reply from Cyrus Rugs Australia - Ipswich
Hello Diane,
Thank you very much for this 5-Star review. We are glad to hear of your experience at our Ipswich store.
Cyrus Rugs Team
Beautiful rugs but no delivery service
March 31, 2023
Reply from Cyrus Rugs Australia - Ipswich
Hello Sina,
Thank you very much for this 5-Star review. We are so glad to hear of your experience at our Ipswich store.
Cyrus Rugs Team
Reply from Cyrus Rugs Australia - Ipswich
Hello Robyn,
Thank you very much for this 5-Star review. We are so glad to hear of your experience at our Ipswich store.
Cyrus Rugs Team
Very helpful
February 16, 2023
Reply from Cyrus Rugs Australia - Ipswich
Hello Christine,
Thank you very much for this 4-Star review. We are happy to hear of your experience in our Ipswich store and would love to know why it was deemed a 4-Star instead of 5.
Cyrus Rugs Team
wonderful help by the staff made this a…
wonderful help by the staff made this a very good experience
February 21, 2023
Reply from Cyrus Rugs Australia - Ipswich
Hello Margherita,
Thank you very much for this 5-Star review. We are happy to hear of your experience in our Ipswich store.
Cyrus Rugs Team
Reply from Cyrus Rugs Australia - Ipswich
Hello Jess,
Thank you very much for this 5-star review. We are glad to hear of your experience at the Ipswich store.
Cyrus Rugs Team
Reply from Cyrus Rugs Australia - Ipswich
Hello Tracy,
Thank you very much for this 5-star review. We are glad to hear of your experience at the Ipswich store.
Cyrus Rugs Team
Have purchased a few rugs from Cyrus…
Have purchased a few rugs from Cyrus Rugs at West Ipswich excellent service, the sales assistant could not have been more helpful.
November 3, 2022
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