Cyrus Rugs Australia Reviews 

The selection was of rugs is superb,the service is fantastic had the rug on the kitchen floor within 2 days of ordering on line
I am really pleased how it looks and the quality of the rug itself
Thankyou so much,Cyrus Rugs

Excellent choice of rugs in all sizes at very reasonable prices. Staff are friendly, helpful and knowledgeable.
So pleased Hervey Bay now has a great rug shop.

Thomas at Maroochydore very helpful and gave a wonderful price.

Beautiful rug. Thankyou.

I love the rug. The colour and texture is beautiful.service was also easy and quick. Highly recommend this company

Alex is very friendly and helpful with excellent knowledge of the different styles and sizes of rugs available.

Cyrus Rugs recommended by friends. New store opening in Hervey Bay, perfect location, easy parking, excited to have this type of store opening in the Bay. Don't really have a high-quality store like this with such an extensive range & variety of rugs available both modern & traditional. Darren (obvious passion and wide product knowledge) could not have been more helpful. His tips, take photos & measurements. Showed website to view more rugs which was great. Order handled through Damian (another excellent salesperson) with a 5% discount. Rug delivered a week later. Exceptional customer service. Our rug has made our lounge room look brighter and larger, picked a smaller size worked like a treat, extremely happy.

Absolutely loved the rug. Perfect for our lounge.

Great service from Darren at the new store in Hervey Bay. Made my shopping experience very easy

I am very happy with the product received. The quality was very good, the design and colour of the 3x4 meter rug was exactly as indicated on the website. Also the two gentlemen who delivered my order were especially helpful and extremely polite.Well done Cyrus Rugs!

I cant speak highly enough of the crew at the new Cyrus rug store in Hervey Bay. Darren And Jamie were friendly, approachable and patient and went out of their way to assist. I felt welcomed and valued as a customer. Very highly recommend and welcome to Hervey Bay

Good range. Quick order processing.
No investment in delivery. All handed off to a third party. If you are not at home, bad luck.

Worse experience Ive ever had. Not convinced their 5 star reviews are genuine either. Sold me an awful cheap rug with faults, refused me a full refund. Have taken them to VCAT. What was worse than this was their behaviour and conduct, lack of communication, extremely rude, combative, indulting. Just never experienced anything like it.

Worst company to deal with. Went to the Bundall store and found a rug we liked but it was too small but there was a larger one on line. When we asked the store manager, he advised that he could bring it in for one price. When we mentioned it was cheaper on line, he turned very aggressive and did not want to talk to us and walked away. So we ordered it online instead. Several days later, I contacted the Nerang store and they advised it would be in on a Tuesday and delivered the next Thursday. No show, no calls, nothing after us staying home all day. I called the next morning and the store person said the delivery driver called several times but that wasn't true. Went to the store and picked up myself. I asked for compensation but was advised no such luck. Just a poor customer experience.

Purchased a rug less than 4 weeks ago. Yesterday discovered some broken threads in a spot on the rug. Went back to the store where the male staff member acused us of cutting the threads. My husband was really angry at this accusation & told him so. Staff member told us he would not replace the faulty product & after his aggressive behaviour I just told him I would be completing a review of the store (ROCKHAMPTON) & the lack of customer service when product is faulty. Would not recommend purchasing from this store.

Just got a response from Cyrus Rugs about warranty info, however, I think Cyrus Rugs should update themselves on the Australian Laws around warranty & customer right. If products are faulty there is infact no timeline for returning faulty products. There are infact required to refund, replace or repair the faulty item 🤔

The team we’re very helpful and informative.

Visited the Ballina store and they had a great range of rugs with fantastic service. I took a couple of rugs home to try which really helped make the best choice for my home. Very happy!

I purchased a beautiful rug today from the Rockhampton store.
The Sales Assistant Ceinwen was absolutely wonderful,her knowledge and expertise was customer service at its very best. Such a great experience, I will definitely recommend and return to the store.

Even though I was not able to take advantage of free shipping that was originally offered (because I live in a remote area) - today I went to collect my purchase & I found the staff to be lovely and very helpful indeed.

I placed the order online. The order was delivered in 8 days (regional area). The rug was still in original packaging, however additional sealed packaging was applied which kept the rugs clean and dry during transportation.

The rugs looks great in my lounge. Good quality Turkish rug.