Overall I was very happy with the mirror I ordered and it fills the space perfectly. The delivery was very good and ahead of schedule. The only reason it’s not five stars is that there is a slig... See more
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Review summary
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Reviews shaping this summary
Very good quality furniture at a very reasonable price. However it was quite tricky and time consuming to put together. We also thought the drawers and bedside tables were on the low side so we bought... See more
The experience of using Daals has been excellent. Renz (customer services) quickly turned around the change in delivery (to express) and Ian and Mikey have just delivered first thing this morning… jus... See more
Daals furniture is always of such good quality and the designs can be both modern and retro, fitting into all types of decor. My wife and I have bought several items over the last couple of years. Wha... See more
Company details
Written by the company
Hi, we’re daals.co.uk and we provide beautiful furniture at better prices. We’re passionate about delivering the latest trends in home & garden furniture, at affordable prices, and delivering them swiftly to your home. Whether you're in need of sofas that are so good, fine dining furniture, bedroom furniture to make your sleep space more cosy, or home office furniture that'll have you smirking from home. There's a wide selection to choose from. All ready and available at your fingertips. Plus, with our special daals home delivery service, we'll deliver your fashionable furniture swiftly, safely, and for free!
Contact info
17 Bayton Road, CV7 9EJ, Exhall, United Kingdom
- 02477180023
- customerservice@daals.co.uk
- daals.co.uk
4.3
Excellent
57K reviews
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Turned up damaged
Turned up damaged. Then never give me a answer on when goods will be delivered again. Terrible service. They have refunded me minus £60 delivery fee. Had to call again to get this resolved
May 11, 2026
Reply from daals
Hello Michael,
Thank you for taking the time to leave us a review.
I am very sorry to hear that the boxes arrived damaged. This is certainly not the level of service we aim to provide.
Upon checking your order, I can see that you refused the delivery and the goods were returned to us by the drivers. A refund has now been requested for you.
Please accept our apologies for the inconvenience caused, and thank you for bringing this to our attention.
Kind regards,
Fiona
Bought the Amboise 3-Seater Curved Sofa…
Bought the Amboise 3-Seater Curved Sofa with Ball Cushions before Christmas, a month or so later I noticed one of the cushions was ripped. I aware if we received it like this, as it deteriorated quickly. The area the sofa is in, isn’t used often. It’s more a show area in my home.
Daals continue to say they are still trying to get a replacement. But they continue to sell the couch online.
So if you buy a sofa and it turns up faulty, they won’t do anything about it and they won’t reimburse you.
May 25, 2026
Unprompted review
Reply from daals
Hi Colleen,
Thank you for bringing this matter to our attention. We are very sorry to hear about the issue with your Amboise 3-Seater Curved Sofa with Ball Cushions, and we completely understand your disappointment, especially as the sofa is kept in a low-use area of your home.
Please be assured that your replacement request for the ball cushion is still active, and we are continuing to work on resolving this for you. While it is true that the Amboise 3-Seater Curved Sofa with Ball Cushions, Beige Linen Blend is still available for purchase online, we are currently awaiting the arrival of new stock, including replacement parts such as your ball cushion. At present, these are expected to arrive in July.
Regarding reimbursement, we sincerely apologise for any frustration caused. As this issue now falls under a warranty claim, we are only able to offer one resolution at a time. In this case, the available resolution is the replacement of the affected cushion.
We truly appreciate your patience and understanding throughout this process. Please know that we will continue following this up until everything has been fully resolved for you.
Best regards,
Mike
Great furniture and delivery
Good quality furniture, excellent delivery from Matt and William too
May 24, 2026
Unprompted review
Paskal and Jakub were amazing
Paskal and Jakub were amazing! Super friendly and took extra care delivering our parcel, on the hottest day of the year too. Thank you
May 25, 2026
Unprompted review
Shah was very helpful
May 25, 2026
Unprompted review
Amazing service and communication
Amazing service and communication. I got my delivery date wrong and 10 minutes before my scheduled delivery time I was able to speak to a customer service representative who was professional and understanding. He was able to amend my delivery preference and ensured my delivery was made. 5 stars also to my delivery driver who agreed to put the delivery in my garden as requested. Top marks alll round. Thank you guys!!!!!
May 25, 2026
Unprompted review
The delivery ran so smoothly
The delivery ran so smoothly. Easy trackable delivery by a great team Izzy & Ibs.
May 25, 2026
Unprompted review
Excellent customer service
Excellent customer service. Made a mistake with an order and customer service fixed the issue seamlessly.
May 24, 2026
Unprompted review
Great delivery (and was a few days…
Great delivery (and was a few days early which was great!). Delivery service was top notch - well communicated and well delivered!
May 25, 2026
Unprompted review
I was update regularly on arrival of my…
I was update regularly on arrival of my delivery - guys were very polite and accommodating
May 25, 2026
Unprompted review
Amazing delivery experience!
The chairs were beautiful and Mike / Ryan who delivered them were so helpful! Such an easy process and really happy with the service!
May 25, 2026
Unprompted review
Mike and Ryan made life very easy with…
Mike and Ryan made life very easy with the delivery. Slick and simple and took care of cars on the drive. Order came really quick for such a large delivery! Thanks
May 25, 2026
Unprompted review
Extremely polite and courteous
Extremely polite and courteous. Thoroughly explained why took photos on delivery. Explained if not right once opened how to contact customer service.
Both Amrit and Jason are a credit to Daals.
May 25, 2026
Unprompted review
Friendly on time and informed the day…
Friendly on time and informed the day before on what time
May 25, 2026
Unprompted review
Great job from Mike & Ryan with the…
Great job from Mike & Ryan with the delivery this morning
May 25, 2026
Unprompted review
Easy to order
Easy to order, prompt delivery and I am delighted with my beautiful Parasol once it arrived. Good quality item.
May 11, 2026
I ordered wrong sofa and noticed very…
I ordered wrong sofa and noticed very late 11pm, in live chat Red helped me a lot!
Thank you Red
May 24, 2026
Unprompted review
The delivery was rushed/DONT USE
The delivery was rushed, the men were horrific and rude, they scratched our floor and marked our walls and when we asked them to take care they simply said ‘we can leave it outside if you want’. Will never order from here again and highly recommend others don’t. Wish to raise a formal complaint. The sofas were also marked
May 24, 2026
Unprompted review
Reply from daals
Hi Thomas,
We are very sorry to hear about your experience and sincerely apologise for the upset and frustration caused during your delivery.
This is certainly not the level of service we aim to provide, as our delivery teams are usually known for being helpful and courteous.
We are also sorry to hear about the concerns regarding marks to your property and the sofas themselves.
To clarify, our delivery teams are only required to deliver items to the entrance of the first communal door/property entrance due to insurance and health & safety reasons. This policy is in place to help prevent potential property damage or personal injury during deliveries, particularly with large and heavy furniture items. These terms are outlined within our delivery information and Terms & Conditions.
That said, we completely understand your disappointment regarding the manner in which this was communicated to you, and we apologise if the interaction came across as rude or dismissive. We will deal with this internally.
Kind Regards,
Darren
I am really impressed with the quality…
I am really impressed with the quality of our new outdoor lounge set. We weren’t familiar with the brand, and knew it was a bit of a risk not being able to see it in person first, but we are absolutely thrilled with it. And it arrived only 3 days after ordering it- so much faster than we were expecting! All around everything has been excellent so far.
May 24, 2026
Unprompted review
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