Pleasantly surprised, after only finding the store via a search for Velux roof window blinds, I had limited expectations of the quality and fit of a blind not supplied by Velux... When the blinds wer... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have ordered 2 Velux rollos, unfortunately due to my mistake, I've picked the wrong size (I have custom made windows installed). I've reached out to customer support and they were able to arrange a... See more
Very good, fast service. Highly recommended. Best regards marv
top company, top product, good price and service! recommend
Company details
About Dachfenster Rollo-shop
Written by the company
Dachfenster-rollo-shop.de wird von Altaterra Ltd betrieben – einem der größten Hersteller von Dachfenstern, Rollos und Rollläden in Europa.
Dachfenster-rollo-shop.de wurde im April 2006 gegründet und beliefert seitdem Kunden in ganz Deutschland mit Dachfenster-Rollos und Rollläden für unterschiedlichste Anforderungen.
Bei Dachfenster-rollo-shop.de bieten wir Rollos, Rollläden und Zubehör von VELUX sowie unserer eigenen Marke Itzala zu wettbewerbsfähigen Preisen an.
Unser Produktkonfigurator ermöglicht es Kunden, Produkte individuell an ihre Bedürfnisse und das jeweilige Dachfenster anzupassen und sorgt so für eine einfache Montage und eine perfekte Passform.
Wir bieten schnellen Versand, eine unkomplizierte Rückgabe sowie verschiedene Zahlungsmöglichkeiten beim Checkout, darunter Visa, Mastercard und Klarna für Ratenzahlungen.
Sie können unseren Kundenservice per E-Mail unter customerservices@itzala.com oder telefonisch unter +49 40607 732095 kontaktieren. Wir helfen Ihnen gerne weiter!
Weitere Informationen zu unserem Sortiment an VELUX- und Itzala-Produkten finden Sie auf Dachfenster-rollo-shop.de.
Contact info
4.9
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
hat super funktioniert
October 25, 2021
Reply from Dachfenster Rollo-shop
Wir bedanken uns bei Ihnen recht herzlich für Ihr positives Feedback!
Wir freuen uns sehr, dass wir Sie mit der exakten Durchführung Ihres Auftrags zufriedenstellen konnten.
Für weitere Auskünfte stehen wir Ihnen gerne zur Verfügung.
Good quality for a relatively low…
Good quality for a relatively low price. Delivery was quick and fine.
September 29, 2021
Reply from Dachfenster Rollo-shop
Thank you for your positive feedback!
We are very pleased that you received your order on time and that we were able to satisfy you with the execution of your order.
If you are interested in our products in the future, we look forward to receiving your further orders.
good and gunstig
June 25, 2021
Velux blinds
Delivery on time and goods as ordered. Very helpful customer service when there was a query about fitting instructions. From my experience I can recommend this company and will use them again.
April 21, 2021
Reply from Dachfenster Rollo-shop
Many thanks for the feedback. We pride ourselves on delivering first class Customer Service and are extremely happy to hear you were satisfied with the service our team provided to you.
Reply from Dachfenster Rollo-shop
Vielen Dank für Ihr Feedback. Wir freuen uns sehr, dass Sie mit Ihrer Bestellung zufrieden sind. Wenn Sie weitere Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren.
Reply from Dachfenster Rollo-shop
Danke für Ihre Rückmeldung. Wir freuen uns sehr, dass Ihre Bestellung Ihren Erwartungen entspricht. Wenn Sie weitere Unterstützung von uns benötigen, zögern Sie bitte nicht, ein Mitglied unseres Teams zu kontaktieren.
Reply from Dachfenster Rollo-shop
Danke für Ihre Rückmeldung. Wir freuen uns sehr, dass Ihre Bestellung Ihren Erwartungen entspricht. Wenn Sie weitere Unterstützung von uns benötigen, zögern Sie bitte nicht, ein Mitglied unseres Teams zu kontaktieren.
I am very happy with the friendly…
I am very happy with the friendly service and the product quality.
I ordered 1 piece as trial and i proceed to order the rest 7 pieces
of the darken rollos.
I will continue to use this company and will not hesitate recommend it my friends too.
Thank you and keep up the good service and product.
June 6, 2020
Unprompted review
Super Service
May 4, 2020
Unprompted review
satisfied
Quick response in the chat, very fast delivery, product is ideal. Thanks!
April 10, 2020
Unprompted review
Hat alles super funktioniert
March 23, 2020
Unprompted review
Excellent delivery!
July 12, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.