An 11 kW airsource heat pump was specified and installed by Octopus. So far - having survived below freezing outside temperatures I'm happy. I'd say heating cost will be comparable with our old gas bo... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
Really helpful installers, unfortunately they had to contact Daiken for support for connection help which took some time but didn’t help and an engineer had to attend. This resolved the problem but fe... See more
Company replied
I've just had a Daikin 3 split unit replaced after 18yrs of service, very pleased with the new unit although we are having some troubles with getting the correct set-up.
Company replied
Only interaction with Daikin was to register for the guarantee and to use the mmi interface and app to manage the ASHP. The lack of access to usage data from the running ASHP is frustrating. The ASH... See more
Company replied
Company details
- Air Conditioning System Supplier
- Air Conditioning Repair Service
- Boiler Manufacturer
- Energy Equipment and Solutions
- Heating Contractor
- Ventilating Equipment Manufacturer
Written by the company
Daikin delivers sustainable, energy-efficient indoor climate solutions, from heating and cooling to air quality and ventilation. With 100 years of innovation behind us, we're driving the UK’s transition to low-carbon living through advanced heat pump technology and a commitment to net zero by 2050.
Contact info
The Heights, KT13 0NY, Weybridge, United Kingdom
- marketing@daikin.co.uk
- daikin.co.uk
4.0
Great
2K reviews
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Reply from Daikin UK
Thank you for your 5* review Yasmin
We're happy to hear that our agent was helpful.
We appreciate your positive feedback.
Customer Service Team
Daikin UK
Reply from Daikin UK
Thank you for your 5* review Trevor Jones
We are pleased to hear that our Adviser Kita was helpful and resolved your registration request, we will share your kind feedback with her.
Customer Service Team
Daikin UK
Heat pump question
Arranged to register my new heat pump and arrange annual service. All done quite easily and service booked in quickly.
April 9, 2026
Reply from Daikin UK
Thank you for your 5* review customer
We're happy to hear that registering your new heat pump and arranging your annual service was done easily.
We appreciate your feedback and are glad the service was booked quickly.
Customer Service Team
Daikin UK
Website problem
Tried to register to buy extended warranty. Website froze unable to clear and proceed. Had to ring customer service, who are aware of issue. They sorted out and I was able to buy the warranty. What should have been a five minute job turned into over an hour. Website needs bug fixing.
April 10, 2026
Reply from Daikin UK
Dear Jim,
We apologies for the website issues occurred when buying your extended warranty.
We are pleased to hear your issue has now been resolved.
Customer Service Team
Daikin UK
Reply from Daikin UK
Thank you for your 5* review Ian Gerard-Pearse
We are pleased to hear that you had such a great experience.
We appreciate your feedback and are glad that Yvonne was able to assist you.
Customer Service Team
Daikin UK
Reply from Daikin UK
Thank you for your 5* review David Stranney
We are delighted that you are happy with our products and pleased that your interactions have been positive.
Customer Service Team
Daikin UK
Dakin provided a brilliant service on…
Dakin provided a brilliant service on point considered condition of Tennant and immediately helped out
April 7, 2026
Reply from Daikin UK
Thank you for your 5* review Ajaz Faqir
We are happy to hear that the service received was helpful, especially regarding the tenant's condition.
We appreciate your positive feedback and will be sure to share it with the team.
Customer Service Team
Daikin UK
I have just had a Daikin air source…
I have just had a Daikin air source pump fitted and I am pleased with the quality of the product and the efficiency of how it works
April 12, 2026
Reply from Daikin UK
Thank you for your 5* review CD!
We are delighted to hear that you are satisfied with the quality and efficiency of your new Daikin air source heat pump.
Your feedback is appreciated and we hope you enjoy your installation and service for many years to come.
Customer Service Team
Daikin UK
Brilliant job
April 5, 2026
Reply from Daikin UK
Thank you for your 5*review, Helen Atkinson
We appreciate your kind words and are happy to hear you're enjoying your heat pump.
Thank you for taking the time to share your comments with us.
Customer Service Team
Daikin UK
Looking to purchase a service package for an air source heat pump
I was looking to purchase a service package for my air source heat pump, there was plenty of information on their website for you to make an informed decision, well done
April 9, 2026
Reply from Daikin UK
Thank you for your 5* review.
We are pleased to hear that the information available on our website supported you in making an informed decision regarding a service package.
Thank you for your positive feedback, which is greatly appreciated.
Customer Service Team
Daikin UK
Reply from Daikin UK
Thank you for your 5* review, Khaliqullah
We are happy to hear that you had an excellent experience.
Thank you for taking the time to share your comments with us.
Customer Service Team
Daikin UK
Great experience
Great telephone manners, very helpful, patient, efficient and friendly.
April 2, 2026
Reply from Daikin UK
Thank you for your 5* review Tamara K.
We are grateful for your feedback and pleased to learn that our team demonstrated a high standard of professionalism during your interaction.
Thank you for taking the time to share your comments with us.
Customer Service Team
Daikin UK
The process was straightforward and all…
The process was straightforward and all that was needed for the warranty was some personal details, everything else was captured during the installation.
April 2, 2026
Reply from Daikin UK
Thank you for your 5* review Peter Wood.
We’re pleased to hear that the process was straightforward for you.
It is reassuring to know that all the required information was captured during installation, helping to ensure a smooth and hassle‑free warranty registration experience.
Customer Service Team
Daikin UK
Daikin were very helpful and made it…
Daikin were very helpful and made it easy for registration
March 30, 2026
Reply from Daikin UK
Thank you for your 5* review Julia.
We are pleased to hear that our team provided helpful support throughout your registration.
Your feedback is sincerely valued and helps us maintain a consistently high standard of service.
Customer Service Team
Daikin UK
quality product
March 23, 2026
Reply from Daikin UK
Thank you for your 5* review Rob C.
We are pleased to hear that the quality of the product has met your expectations.
Your feedback is appreciated and reinforces our commitment to delivering reliable, high‑standard solutions.
Customer Service Team
Daikin UK
Reply from Daikin UK
Thank you for your 5* review Sarah Skelding
We are delighted to hear that you are finding our product efficient, quiet, and effective.
We are sure you will enjoy many years of comfort when using your Heat Pump.
Customer Service Team
Daikin UK
Daikin 3 split unit replacement
I've just had a Daikin 3 split unit replaced after 18yrs of service, very pleased with the new unit although we are having some troubles with getting the correct set-up.
March 26, 2026
Reply from Daikin UK
Thank you for your 4* review Robert Moss!
We are happy to hear that you are pleased with your new unit!
We are sorry to hear you're having trouble with the setup, please contact your installer directly for support.
Customer Service Team
Daikin UK
Emailed with a query
Emailed with a query, had a reply back quite quickly giving me steps to follow which I did and my query was resolved.
Excellent customer service.
March 25, 2026
Unprompted review
Reply from Daikin UK
Thank you for your 5* review Kim.
We are pleased to hear that our team was able to respond promptly and provide clear guidance to resolve your query.
Your positive comments regarding the level of customer service are greatly appreciated.
Customer Service Team
Daikin UK
Short waiting time and good to speak to…
Short waiting time and good to speak to a human being.
My details were known and paperwork updated efficiently.
Now I hope my request will be dealt with very urgently.
March 24, 2026
Reply from Daikin UK
Thank you for your 4* review Philip Taylor
We are pleased to hear that you experienced short waiting time and efficient service.
It is appreciated that you have taken the time to provide your feedback.
Customer Service Team
Daikin UK
Payment process failure corrected by Daikin
When my bank changed my debit card, my monthly maintenance payments to Daikin failed, My first two contacts at Daikin did not communicate well enough, but the team leader did. She overcame several tricky, technical and inter-personal problems with grace and diplomacy.
March 23, 2026
Unprompted review
Reply from Daikin UK
Thank you for your 4* review Eugene.
We are pleased that your payment issues were resolved successfully and that the Team Leader was able to overcome the issues.
We will pass your feedback on to her and we thank you again for taking the time to share it.
Customer Service Team
Daikin UK
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