Dakauf Reviews 

241
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I ordered a phone, and everything arrived quickly. The phone was brand new, sealed in the box, and in perfect condition. I also contacted customer support and received a prompt reply. Chizaram was ver... See more

Rated 1 out of 5 stars

Perkant parašyta 1-2dd pristatymas rašant po 3dd dienų parašo kad bus rytoj nėra ir 4d vnz atsiunčia 5dd gale. Atrašo rašant 4 dieną tai galim gražint pinigus ir atšaukti jojo savaitę pralauki tada pa... See more

Company replied

Rated 4 out of 5 stars

I'm satisfied, product is correct and price was cheapest in market. Only some activities are missing to get 5 star: wayting time was two weeks and in this period wasn't enough info, what is going on.... See more

Rated 5 out of 5 stars

I was skeptical since the graphicscard i bought was about 150€ cheaper on dakauf then the next cheapest alternative. Altough I gave it a try and the shippment was very well packed, relatively fast del... See more

Company details

Written by the company

Dakaufilla olemme sitoutuneet tarjoamaan mahdollisimman alhaiset hinnat säilyttäen samalla korkeimman palvelutason. Tavoitteenamme on tarjota laadukkaita tuotteita nopealla toimituksella ja luotettavalla asiakaspalvelulla, samalla pitäen kustannukset alhaisina. Laatua ja edullisuutta ilman kompromisseja.


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4.2

Great

TrustScore 4 out of 5

241 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(241)

31 reviews in the last 12 months

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Rated 1 out of 5 stars

Perkant parašyta 1-2dd pristatymas…

Perkant parašyta 1-2dd pristatymas rašant po 3dd dienų parašo kad bus rytoj nėra ir 4d vnz atsiunčia 5dd gale. Atrašo rašant 4 dieną tai galim gražint pinigus ir atšaukti jojo savaitę pralauki tada pasiūlo žodžių bardakas When buying, it says delivery 1-2 days, when I write, after 3 days, it says that there will be tomorrow, and on the 4th, sends it on the 5th. When writing the letter on the 4th day,they sau we can return the money and cancel yeye week, wait, then offer a refund ..

September 12, 2024
Unprompted review
Dakauf logo

Reply from Dakauf

Dear Eimantas Gudenis,

Thank you for your feedback. We sincerely apologize for the inconvenience caused.

Our products in stock are usually delivered very quickly, especially to the Baltic states, typically within 1-2 days. Unfortunately, in this case, there was an unusual issue due to high demand for the phone you ordered. Although the system showed it as available, another customer had completed their purchase just before you.

We shipped your order on 11.09.2024, though the original purchase was made on 08.09.2024. We understand how frustrating this situation was and regret not meeting your expectations.

We value your trust and will work hard to provide a better experience in the future.

Best regards,
Dakauf Team

Rated 5 out of 5 stars

Great prices and great service…

To be honest at first I was skeptical as there are so many scammers out there and the price was almost to good to be true but now experiencing an amazing customer service from Dakauf, always keeping me informed about the product status I am really happy that I choose to buy my watch from them. I absolutely recommend buying from Dakauf and will always take a look at their products before I buy somewhere else. :) kind regards from Sweden.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered to Ireland

Ordered to Ireland. Shipping got delayed for a week but that's understandable, could be worse. Delivery took about 2weeks since it was shipped, so not to bad either. And don't worry it's not a scam website. I got my order which cost 1000eur.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Trustworthy shop, quick delivery

I tried this eShop for the first time and I'm very happy with experience. I bought a phone: the price was the best on the market, an actual delivery time was even quicker than estimated (3 days), and I was informed by email about every step of my order. Perfect! Definitely recommend.

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered DJI Mini 3

Ordered DJI Mini 3, the drone came literally within 24 hours to Omniva. All is great and price was below other retailers. Can recommend 5/5

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Phone

I bought a phone, it arrived, everything is fine

June 6, 2024
Unprompted review
Dakauf logo

Reply from Dakauf

Thank you for the feedback!

Rated 5 out of 5 stars

Delivery as promised

Ordered Canon RF lens and extra battery for EOS-R camera. Canon genuine goods arrived exactly within promised timeframe.

May 15, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible costumer support

Hello,

I ordered(#13862) a phone (Google pixel 7 pro) from them in december 2023 . Got it and the sound was crackling so sent it to them for repair with video what the problem was. Got it back a few MONTHs later and the problem was still there. I got the answer that the repair tean didnt find anything wrong. Costumer support asked to send a video of the probleem again and to send it again to repair so i did... Again a few months have passed. Aa i asked may 7 how far was the repair i got and answer it should be done nt 9th of may and they Will let me know then. After that i have sent emails to the support many times but now answer. I think i got scammed.. it 22 of may. I bought the phone for a christmas present lol ... Update: its 5th of june and still no info about the phone

January 1, 2024
Unprompted review
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Reply from Dakauf

Dear Martin,

As we wrote to you earlier, we apologize for the long wait. Your phone has been sent to the warranty service in Germany. We do not repair the products ourselves. Services for different brands may be located in different European countries. The nearest service for Google phones is in Germany. Repairs can take a considerable amount of time, unfortunately we cannot influence the service. We have replied to your emails, please check your email, it may have gone to Spam, the last reply was on 05/22 at 17:19.
Please accept again our apologies for the wait.

Kind Regards,
Dakauf Team

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. The quality is ok. Thanks.

May 15, 2024
Unprompted review
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Reply from Dakauf

Dear Peeter,

Thank you for your feedback and we look forward to seeing you again as our customer!

Best Regards,
Dakauf Team

Rated 5 out of 5 stars

The departure time isn't fastest

The departure time isn't fastest. No other bad.

April 26, 2024
Unprompted review
Dakauf logo

Reply from Dakauf

Dear Kasperi,

Thank you for your review and we look forward to seeing you again among of our customers!

Best Regards,
Dakauf Team

Rated 4 out of 5 stars

Ordered a camera

Ordered a mirrorless camera, it arrived within a week. The camera and everything is fine, seems completely new. I’m taking a star off because there is room for improvement, obviously when you buy so much cheaper than in official stores it will not be a 100% experience. I didn’t receive any documents at all, not even instruction manual. I think it would be a good idea if the store included their own warranty card, and at least a receipt. Just an idea to make it look nice and feel like an official purchase, since they claim that there is a 2-year warranty on the website. Otherwise good experience, good service.

April 23, 2024
Unprompted review
Dakauf logo

Reply from Dakauf

Dear Victoria,

Thank you for choosing our store and for your detailed feedback.

Our system is created to send an electronic invoice to the email address you provided once the goods have been dispatched. This invoice serves as proof of purchase and is also required for warranty purposes. If you purchased the product as an individual, the warranty is valid for 2 years. It is possible that the invoice ended up in your spam folder. If you have not received it yet, we can resend it to you.

We greatly appreciate your comment about the manual and will strive to implement your suggestion for the convenience of all our customers.

Thank you once again, and we look forward to serving you in the future!

Best regards,
Dakauf Team







Rated 5 out of 5 stars

Smartphone order

First time ordered a smartphone, everything went well, shipping was fast and as described. No problems with the product or package.

April 11, 2024
Unprompted review

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