I ordered a phone, and everything arrived quickly. The phone was brand new, sealed in the box, and in perfect condition. I also contacted customer support and received a prompt reply. Chizaram was ver... See more
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Perkant parašyta 1-2dd pristatymas rašant po 3dd dienų parašo kad bus rytoj nėra ir 4d vnz atsiunčia 5dd gale. Atrašo rašant 4 dieną tai galim gražint pinigus ir atšaukti jojo savaitę pralauki tada pa... See more
Company replied
I'm satisfied, product is correct and price was cheapest in market. Only some activities are missing to get 5 star: wayting time was two weeks and in this period wasn't enough info, what is going on.... See more
I was skeptical since the graphicscard i bought was about 150€ cheaper on dakauf then the next cheapest alternative. Altough I gave it a try and the shippment was very well packed, relatively fast del... See more
Company details
Written by the company
Dakaufilla olemme sitoutuneet tarjoamaan mahdollisimman alhaiset hinnat säilyttäen samalla korkeimman palvelutason. Tavoitteenamme on tarjota laadukkaita tuotteita nopealla toimituksella ja luotettavalla asiakaspalvelulla, samalla pitäen kustannukset alhaisina. Laatua ja edullisuutta ilman kompromisseja.
Contact info
Estonia
- dakauf.eu
4.2
Great
241 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service with low prices
I bought a Dyson vacuum cleaner from Dakauf and the delivery time was as promised+customer support is quick and helpful. I recommend this seller - they offer very good prices with very good and fast service!
September 1, 2023
Unprompted review
Had a great experience with them
Had a great experience with them. Ordered before 13:00 and got my product the next day.
August 31, 2023
Unprompted review
fast service
fast service, got a smartphone from them and no problems
August 30, 2023
Unprompted review
Customer support
I still didn't buy anything from them, but until now i had a lot of questions from my side and all where answered ASAP. So 5 stars at least for customer support. I'll get back when i order and get stuff.
August 22, 2023
Unprompted review
Everything was great
Everything was great! The phone I ordered arrived pretty quickly and I loved the whole experience.
August 16, 2023
Unprompted review
Great customer service
Great customer service! Practically instant response and problem solving! And, as in my case, when I mishandled the phone, I returned the phone at the company's expense and it was sent back, as there were no defects. All this is fast, patient and polite. Recommended.
August 7, 2023
Unprompted review
Trustworthy store
Trustworthy store, got my phone in 4 days
(Ordered google pixel 7)
August 2, 2023
Unprompted review
I had a good buying experience at this…
I had a good buying experience at this e-shop. Unfortunately I have ordered the gadget which was out of stocks, the personal reacted quickly, offered possible alternatives and additional discount. The communication was fast and clear. Surprisingly fast delivery - took 1 day to deliver from Georgia to Lithuania. Strongly recommend!
June 22, 2023
Unprompted review
Reply from Dakauf
Dear Justinas Jonaitis,
Thank you so much for your kind review! We greatly appreciate your feedback and are thrilled to hear about your positive buying experience with our e-shop. We apologize for the inconvenience caused by the gadget being out of stock, but we're glad that our team reacted quickly to address the issue.
Our primary goal is to ensure customer satisfaction, and we're delighted that you found our communication to be fast and clear. We always strive to provide excellent customer service and finding possible alternatives for you, along with the additional discount, was our pleasure.
Regarding the delivery, we are pleased to inform you that we have a European warehouse located in Riga. This enables us to process and ship orders swiftly within the region. We're glad you experienced a surprisingly fast delivery, taking only one day to reach Lithuania from our warehouse in Riga.
Thank you for recommending us to others. Your support means a lot to us, and we look forward to serving you again in the future. Should you have any further questions or need assistance, please don't hesitate to reach out to us.
Best regards,
Dakauf.eu Team
I'm happy with Dakauf (good price of…
I'm happy with Dakauf (good price of Sony lens, excellent customer service); thank you! :-)
June 22, 2023
Unprompted review
Camera Order.
I ordered Sony Camera and 2 lenses.
I did order on May 3 and, the package arrived on May 10. Delivery was good, and prices were even better.
May 10, 2023
Unprompted review
I bought a POCO X4 GT
I bought a POCO X4 GT from this store. I received the product in the original packaging, unopened, not damaged. Very fast delivery to Lithuania (~2-3 days). Responds to emails. At least now I would recommend this store.
May 1, 2023
Unprompted review
Amazing service,fast response on email and good price!!!
I'am very happy with all service.On first I was really skeptic about this website because I didn't know is it SCAM or no but I couldn't found Canon 200 D II nowhere else so I decide try with them.I have problems with inovice payment and staff was so nice so they safe camera in storage and give me time to open Revoult account.I was in contact with them all the time every day and yesterday my purchase was delivered after 7 days from Estonia to Irelan(Really fast) and I fall in love with camera.Thank you so much DAKAUF team and I will order soon more!
April 24, 2023
Unprompted review
I recommend
Prices are good, communication is good, fast delivery, everything is ok
April 6, 2023
Unprompted review
I recently purchased a product from…
I recently purchased a product from Dakauf.eu and unfortunately I am extremely disappointed with my experience. When I received the package, the seal on the product was torn, indicating that it was opened. Plus, there is no manual book inside.
It is clear to me that Dakauf.eu has sold me a used or defective product and that they have intentionally deceived me by not disclosing the actual condition of the item. I feel like I've been scammed, and I'm extremely disappointed with the experience. When I contacted and asked for help, they blamed me for using and damaging the camera and intentionally returned it. I noticed that the camera is not in the new condition but my fault is that I did not take a closer inspection to find out that it was damaged.
I will not recommend this to anyone as their practice is dishonest and unfair to their customers. It is unacceptable to sell a product with damaged packaging like new and I will move my business elsewhere in the future.
Edit: Dakauf to clarify,
1. I have another sony camera and noticed the difference between the AC adapter. I contacted and didnt received the clear explaination.
2. When I request return, there is no instruction how should I return so I just let the courier do their job. I am sorry the package is labelled on it.
3. My original wish is return and refund so I dont put on mind on inspection. i assume as long as I dont use, the condition remain the same
4. I live in Finland and this is how the sellers handle this situation: they refund to me because this is the customers right and put the product to outlet because it is opened and it is not customer’s problem
5. The main question here that I never got your answer: the package is not seal, components are missing and you keep blame on me of using and damaging.
You would never support on this even though I agreed to compensate you when the package is labelled. I have little time but I will try to report my case to eu consuming law based on the fact that the seal is broken.
April 13, 2023
Unprompted review
Reply from Dakauf
Dear Tram,
We are deeply sorry to hear about your negative experience with our store. At Dakauf.eu, we always strive to provide our customers with high-quality products and excellent service, and we understand how important it is for you to receive your purchase in the best condition possible.
Unfortunately, we must clarify that some of the claims you made in your review are misleading. When you originally contacted us regarding a missing AC adaptor and power cord, and requested an exchange for a different product, we did our best to accommodate your request for a replacement and sent a free courier to make the exchange. However, upon receiving the returned camera, we discovered that the camera body had significant scratches and damage, which could only have been caused by direct usage. We assume that the camera has fallen from a tripod. Unfortunately, we cannot provide an exchange or refund for a product that has been damaged by customer after it left our warehouse. Additionally, all the accessories, which allegedly were missing (according to you), were in the box.
We assure you that we never intentionally sell used or defective products without disclosing their actual condition, and we take such claims very seriously. However, we would like to clarify that all of our products are thoroughly inspected before shipping, and we have no record of any prior damage to the product you received.
We understand that this may not be the outcome you were hoping for, but we hope you can appreciate our position.
Best regards,
Dakauf Team
Order
I wasn't sure about this site. I ordered a phone(pixel 6a), actually all good and delivery was 3 working days.
March 20, 2023
Unprompted review
I ordered my s22 ultra and earbuds from here
I have ordered my s22 ultra and earbuds from here, got my phone delivered within 1week maybe and the earbuds took maybe only 4days. Good prices and i recommend this site. I will order something in the future again for sure.
March 24, 2023
Unprompted review
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