Dako Furniture Ltd Reviews 

7,659
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 542 reviews, reviewers had a great experience with this company. Consumers frequently mention that the delivery service is wonderfully prompt, while the staff members are consistently polite, friendly, and genuinely helpful upon arrival at your home. People also deeply appreciate the solid quality of the furniture, noting that the items look amazing, feel very comfortable, and offer incredible value for everyday living spaces. However, some customers also noted frustrating issues with missing parts, delayed spare components, or incorrect items arriving in their packages. Others experienced minor difficulties during assembly or mentioned that specific elements required extra effort and time to put together properly.

What people talk about most

Product

People report ambiguous experiences with product, as customer opinions on furniture quality and assembly vary... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the furniture is sturdy,... See more

Staff

Reviewers mention positive feedback about staff, noting that delivery drivers and workers are generally... See more

Order

Clients share ambiguous opinions on order experiences, balancing strong satisfaction against notable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall im happy with the product . Delivery was really good by DX . The issue was with missing parts from my order(legs), my emails were responded to on the same day, although very apologetic, it... See more

Rated 5 out of 5 stars

The furniture was a great price. I ordered online and felt a little nervous as I had not seen or felt the material before purchase. When it was delivered, its excellent quality and looks much more exp... See more

Rated 5 out of 5 stars

I was so skeptical ordering from here after reading some reviews however I am very glad I just went with it! Amazing customer service and clear communication when I needed help placing my o... See more

Rated 5 out of 5 stars

Was straight forward to order my patio set and delivery was quick. I was kept informed about arrival of my furniture and the delivery person was polite, friendly and helpful. I have put the furniture... See more


Company details

  1. Furniture Store

Written by the company

Dako Furniture offers modern furniture, which is equipped with corner sofa beds, sliding door wardrobe and bedroom sets. Guaranteed quality with us.


Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(7,659)

531 reviews in the last 12 months

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Rated 5 out of 5 stars

first class experience from ordering to…

first class experience from ordering to delivery , constant communication from the company and delivery driver (Mariuzs) re progress and lovely little touches from the company that were unexpected.
value for money, a few tiny tweaks to the product would make it better but for the price and quality of the product compared to others we have looked at it is far better, great company to work with. quick and easy to assemble and comfortable when in use. will look at more products from this company.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

10 out of 10

It was reliable, quick and easy from A to Z.
Buying options, delivery slot, professional communication, packaging and transport with care.
Assembling the sofa I bought, took me 25 minutes from opening the boxes to laying a throw on it. All done by one person. Great service!

May 2, 2026
Rated 5 out of 5 stars

Absolutely chuffed to bits

Absolutely chuffed to bits ! I was a little worried when I read some of the views, but glad I went ahead. The quality is amazing, sturdy and strong. I absolutely love it !! Delivery took 2 weeks which was fine, DX emailed me 3-4 times with time slot. So I am a very satisfied customer.

May 6, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE. READ THE NEGATIVE REVIEWS BEFORE ORDERING FROM DAKO FURNITURE

Please read the negative reviews before ordering from Dako Furniture as they mirror my experience exactly.

I would give them zero stars if it was an option.

I ordered a wardrobe back in mid January. I asked at the time if I could pay to secure it at that price and have it delivered in April, specifically the week before last, to coincide with the work we were having done in that room. They said no problems, sent me an invoice with an order number, which I paid that day (referencing the order number as requested) by bank transfer.

I asked if I could have paid assembly at the time of ordering (and on every email since).

I told them I'd drop them a note to remind them a few weeks beforehand so they could get it on the delivery line, which I duly did. Two/three emails between us after they said they didn't have any note of my order so I sent proof of my payment, with the invoice reference and sure enough they found it and confirmed delivery had been requested for my dates.

The week before, I dropped them a note to cross check the order with paid assembly. Heard nothing.

Chased them the Monday of delivery week, they responded yes the item was booked down for requested dates but I couldn't have paid assembly as the order had already been processed without it. After a complaint as I had clearly asked for this all along (with my emails actually HEADED "order xxxx with paid assembly) they wrote back and said simply "that isn't booked". No apology and no ownership.

By the Friday of that week, I hadn't heard about delivery, which they had requested for the Wednesday to Friday. After much chasing and a complaint, I finally heard back saying the wardrobe wasn't even in the country. 3 months.

I asked for a refund, to which they replied they couldn't even find the order, did I have proof that I ordered from them etc. Bear in mind this was all on the same chain of emails.... tearing my hair out by now.

I sent all the proof and I got my refund, which to be fair happened easier than I expected given the rest of the process.

Terrible customer service from start to finish. And interestingly, the price of the wardrobe, which was "on offer" at the time I paid for it in January, never changed between Jan and April, which I am pretty sure shouldn't be a thing.

Avoid this company at all costs.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Dako Furninture

Second time buying from Dako, same as my previous experience, good communication, good quality furniture and the guy who assembled the furniture was polite and made sure I was happy with everything before leaving.

May 1, 2026
Rated 5 out of 5 stars

So nice !

Really happy , the delivery was with me within 5 days , the driver was polite and we got a complimentary blanket . And the furniture looks gorgeous! 40 minutes to put together thanks to my Dad

May 1, 2026
Rated 5 out of 5 stars

Super impressed.

Looking online for garden furniture and came across the Dako website. Found exactly what I wanted at a fantastic price. Read the review which was very impressive. I was a little sceptical as I had never heard of Dako but decided to take the plunge and order from them. On ordering I received a 10% discount which was a lovely surprise.
Received the furniture within six days. Delivery was on time and hassle free. Product was well packaged with no damage. Took a while to assemble but there were no issues, no missing parts or screws.
The furniture is great quality and well worth the money. It is comfortable and stylish and very roomy. The under seat storage is a huge plus. Cannot fault anything from the price, the delivery and quality of the furniture. Would highly recommend Dako garden furniture. Looking forward to spending time in the garden in comfort. Thank you Dako.

April 28, 2026
Rated 5 out of 5 stars

Delivery order feedback was good and…

Delivery order feedback was good and items came quick. The guy who delivered was very helpful and friendly. Once we worked out how to put it together it went quite quickly and looks good. Just what we wanted and very pleased with the finished results.

April 30, 2026
Rated 5 out of 5 stars

Excellent company

Excellent company
Very accommodating and good communication via email
I would certainly order again

I have already given a previous review.

April 23, 2026
Rated 4 out of 5 stars

Great product that looks fantastic and…

Great product that looks fantastic and was accurately described. Unfortunately, one part arrived damaged, but the company is currently working on a replacement. I haven’t received the new item yet, but their customer service has been helpful so far. Despite this issue, it’s definitely worth a look.

April 21, 2026

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