Very long delivery time!
I have ordered 3 weeks ago.
I am receiving, statement that my order is being prepared and I should receive very soon a tracking number. Unfortunately nothing received yet and no answer on my mail. I am wondering if i will ever receive the order?
Update 20/03. I have received my order after more than 1 month. Maybe the long delivery times should be specified on the website. Just a hint.
Reply from Damenoireproducts
Hello Houda,
Thank you for your message and for taking the time to share your experience.
We’re truly sorry about the delay you experienced. Your order was unfortunately impacted by an exceptional stock shortage, which extended our usual shipping times. This delay was communicated to the customers concerned, but we completely understand how frustrating it can be, especially if you didn’t receive a timely reply.
We appreciate your suggestion about displaying estimated delivery times more clearly on the website, and we’ll work on improving that aspect.
We truly hope the products you received will meet your expectations. Thank you again for your patience.
Best regards,
The Dame Noire Team