Judged to pay
My wife has previously been a customer here and had her treatments done with the owner, Daniel, so we expected a professional standard of service.
During her recent visit, she was asked by a staff member whether she could afford the service before anything else. This left her feeling uncomfortable and judged, which is completely unacceptable behaviour towards any customer.
When we tried to address the matter privately and respectfully with the owner, instead of discussing it like a professional business, we were simply blocked and ignored.
Blocking customers rather than handling complaints shows a serious lack of accountability and customer care.
As a result, we have formally reported this matter to Trading Standards and the appropriate consumer protection channels.
We believe customers deserve to be treated with respect and concerns should be handled properly, not dismissed.
Very disappointing experience overall.
Happy to provide proofs of call, message etc.








