Apathy and Utter Disrespect. An Appalling Company.
I run a small business in Cornwall. It is just me. My modest income pays my mortgage, my bills, and enables me to live.
I have twice contracted Danser to machine some small spare parts for my business. I placed my most recent order in May 2020. For 18 months, Drew, the owner, almost invariably studiously ignored me. I called his Assistant 3 times and sent numerous emails. In 18 months, Danser sent me just 5 emails. The final 2 were 11 months apart! Not once did anyone ever call me. Again and again, I would email or call Danser. Emails were read and ignored. Calls were met with empty promises to call me back. After 18 long months of asking for my parts, I finally emailed Drew in Nov 21, telling him how being ignored was affecting my little business. His response was to completely ignore me, as usual.
This problem with Danser is not an isolated case, In 2016, pre-COVID, I had a similar experience. I ordered the parts in May. It took 6 months of frequent calls and emails before Drew finally did my job and only then after one of his staff lobbied him to get it done.
Throughout my 2 long periods of dealing with Danser, Drew’s attitude has been one of apathy and ignorance. He couldn’t have cared less.
The most despicable company I have dealt with in almost 20 years of self-employment. Never, never again.