Dan Thomas & Co Reviews 253

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and efficiency, making the entire process smooth and easy. Many people highlight the exceptional communication and professional, yet personal, approach of the team, which instills confidence and reduces stress during what can be a challenging time. The service is frequently described as first-class, with consumers appreciating the dedication and coordination of the team. However, a few other people also felt that the sales progression team was rude, lethargic, and unsympathetic, specifically mentioning difficulties with one staff member. These customers reported an awful customer experience after the viewing and offer stages, noting a lack of respect and courtesy when receiving keys.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the team's efficiency,... See more

User experience

Consumers find the user experience to be positive, highlighting a personal and stress-free process. Many... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan Thomas & Co have been both the letting agency for my tenancy and estate agent for my property purchase. Abi and Nick were both so helpful, knowledgeable and efficient in helping guide me through... See more

Company replied

Rated 5 out of 5 stars

When selecting which Selling Agent to go choose, I asked Dan why we should select his company over others. Whilst showing complete respect for other agents, he said, "My Team" . He wasn't wrong... See more

Company replied

Rated 5 out of 5 stars

We recently viewed a few properties with Lorraine Cooper, and after seeing places with several different agents, I can honestly say no one has been as good as her. She has the perfect balance, fri... See more

Company replied

Rated 5 out of 5 stars

Such an incredible experience selling our property with Dan Thomas & Co. We were very nervous as it was our first time selling so we were not confident on the process. The whole team were very helpful... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents
  4. Real Estate Appraiser
  5. Real Estate Rental Agency

Written by the company

Our mission, with integrity and conviction, is to exceed the industry standard for property professionals, building long term relationships to help our clients achieve our goals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

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Rated 5 out of 5 stars

I have nothing but praise for Dan and…

I have nothing but praise for Dan and the staff during a fairly traumatic few months when selling my house. Their patience, especially Lorraine, and kindness were exceptional. I would recommend them most highly for anyone wanting to move house.

November 11, 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Linda. We are delighted to have got you moved in the end.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Amazing

The Girls at Dan Thomas & Co in Longfield Kent are amazing, they were super efficient and so helpful with the purchase of our new home. They were always available if I had any questions. Thank you for all your help, I would recommend your services to anyone looking to purchase a new property.

October 22, 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Anne, we are glad we could help with the purchase of your new home, and wish you many happy memories there.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Dan and his team have been amazing

Dan and his team have been amazing. Clear communication at every stage from Lorraine, Claire and Abi, their service has been excellent. I would highly recommend Dan Thomas & Co to all.

October 24, 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Sue. We wish you the very best in the future.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Simply the Best Estate Agent!

Dan Thomas was one of 3 estate agents I asked to value my mother’s bungalow in April, and was by far the best. He took time to explain the current property market, his methods of promoting/selling the property and gave useful advice on presentation. The team have been a delight to deal with, they kept me informed about every prospective buyer, provided feedback afterwards and Dan always replied to any queries almost immediately. I would also like to thank Claire for her great negotiating skills. I would recommend Dan Thomas Estate Agents without hesitation to anyone putting property on the market.

October 22, 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Jane, we are delighted we could help with the sale of the property, and wish you the very best for the future.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Head and shoulders above the rest!

The minute we met Dan for our house valuation we instantly knew we will be choosing Dan & Co. From start to finish they were exceptional and ensured the process went as smoothly as possible, even when there was a few bumps along the way. Marisa was absolutely fantastic doing all the viewings, Claire deserves a medal for all the chasing, updates and sorting out all the chain issues. Also, thank you, Dan-for your calmness, innovative approach and speedy sale! Thoroughly recommend and if we ever decide to sell, we might need you in Cornwall!

September 18, 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Eva. We hope you are all very happy in your new home, and we would love a summer trip to Cornwall if you do sell again.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

This review is somewhat unusual in that…

This review is somewhat unusual in that I did not instruct Dan Thomas, my sellers did, but I felt compelled to write a review to let people know how great they are.
Dan is very honest, respectful and fair in his dealings. He was very helpful and helped resolved any issues along the way (some were substantial). He always got back to me immediately and I was not even his client. Anyone thinking about instructing Dan Thomas should do so without hesitation, he will do a fantastic job for you. His team were also lovely and when I collected the keys gave us a bottle of bubbly and flowers (again we were not even his clients!)
The biggest praise I can give is I am sure the transaction would not have completed without Dan being involved.
There is no better agent in the area and they can be trusted to deliver.

September 16, 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Sam, we wish you both the very best in your new home, and many happy memories.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Professional and knowledgeable

When you are not sure exactly what you want, an estate agent with patience is a must. Marisa handled us viewing a property expertly .She is a bubbly knowledgable young lady with infinite patience.
Thank you.

September 10, 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Linda.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

The very best Estate Agent in the area and possibly the UK!

Quite frankly the best Estate Agents we have ever used. From the initial meeting with Dan to the viewings by Marisa, Abi and Lorraine, and the additional support once a sale was agreed from Claire and Naomi, every member of the team were top notch. We cannot fault the service, kindness, efficiency, knowledge or speed of sale and a potentially very stressful experience was actually made pretty enjoyable! We are so very pleased we chose Dan Thomas & Co and I urge anyone in the area to choose this incredible team to help you sell your house or to purchase another too. You will not be disappointed - worth every penny!

August 31, 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Claire. We are glad we could help in selling your property, and wish you both the very best in the future.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

1st Class

From our first meeting with Dan we felt at ease. He is professional and warm and we knew our property was in the right hands. Everything was explained easily and we were kept in the loop with marketing strategies and updates.
When our property was sold quickly we were very happy. Lorraine and Claire then stepped in to do the progressing. What a couple of superstars! Nothing was too much trouble, even the silliest question late at night when it popped into our heads was answered quickly and we were confident that these ladies knew their stuff.
Honestly, can not fault their service from start to finish and would highly recommend them.

August 20, 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Jo. We are glad we could get you sold and moved and wish you the very best in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Marisa is amazing

I rang regarding a letting and I have to say Marisa Morales was amazing, it’s a whole new world to me and she was kind and understanding and has the patience of a saint! She’s done so much to help me I can’t thank her enough.
She actually took time to help me understand things instead of making me feel uncomfortable that I got it wrong.
I’ve had to communicate with quite a few estate agents in the last few months and they could all learn ALOT from her! She talks to you like a real person not just another customer.
So thank you so much!

August 12, 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Dee, we wish you all the best with your property search.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Purchase of new home

We completed on our property purchase through Dan Thomas on 30th May this year after a very long arduous journey. They were very professional and supportive at all times, I wouldn’t hesitate to recommend them. On completion they gave us a bottle of bubbly and a beautiful bouquet of flowers which was a lovely gesture. Thank you Dan Thomas, Claire and Lorraine. Sorry if I have forgotten anyone.
Kind regards
Gill and Brian Jones

May 30, 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Gill, we are glad we got there in the end! We hope you are very happy in your new home, and wish you many happy memories there.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

A proper Estate Agent

I have been very pleased with the service I have received from Claire and her colleagues.
This is NOT your common or garden Estate Agent "leave your money on our doorstep and shove off . . .!"
They have shown honesty, integrity and helpfulness and an an implicit, if now unfashionable, understanding that a customer is actually a CUSTOMER.

Thanks for your knowledge of the local rental market and your understanding of how to present my property; what to do and not do

Thanks for your patience with a plethora of queries and for sorting out odd snags

And finally . . . thanks for doing what you say on the tin!

John Tinker

June 28, 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words John. We are glad we could help in letting your property, and look forward to working with you again in the future.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Astounding levels of excellent service

Having tried other estate agents in the area and having little to no interest, we had all but given up hope for selling our flat and moving. However, Dan Thomas were able to find us a buyer off-market - before the photos were even taken!

Abi was incredibly helpful in the early stages, communicating effectively to keep us up to date on the viewing and negotiations.

As we neared exchange and completion, we encountered a number of legal difficulties. Claire was excellent in chasing the chain, the solicitors and facilitating effective communication between all parties. Claire also kept us up to date, which was really reassuring during the most challenging times of the sale. It’s no exaggeration to say that without Claire’s work, we probably would have been waiting weeks or months more to move - if it even went through at all.

Overall, the Dan Thomas team showed an extraordinary level of excellence and professionalism and I would be confident recommending them to anyone looking to buy or sell.

June 7, 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Adam. We are delighted we got you moved in the end, and without any further delays. We wish you both the very best in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service! I was always kept in the loop at every stage with a friendly and professional service. Can't speak highly enough of the team! I always recieved honest feedback and great suggestions from the team.
Let my house out instantly and all the team work super hard!

Big thank you from me and would recommend to anyone!

May 17, 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Geevan. We are delighted we could help in renting your property.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

My opinion of estate agents before now…

My opinion of estate agents before now probably isn’t printable but Dan Thomas and his team changed that! Thoroughly professional, approachable and good communication was present throughout and I would have no hesitation in recommending them. Thank you

May 29, 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Gill, we wish you the very best in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Above and beyond! A seamless service.

On recommendation, my parents chose Dan Thomas & Co - Estate Agent to sell one of their rental properties. The team arranged floorplans and fantastic photos very quickly and within a week or so of the property being listed, viewings had been arranged and the house sold quickly. The use of a group WhatsApp between agent and seller is invaluable and allows questions to be answered quickly without the need for a phone call or visit to the office. The whole process was seamless and the team kept us updated throughout. They even gifted my parents some post-completion goodies to thank them for their business, which was a lovely touch. Thank you, Dan, Claire, Lorraine, Abi, and Marisa. We would highly recommend Dan Thomas & Co - Estate Agent!

May 10, 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Kate. We are glad we could help your parents, and wish you all the very best.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

I think it was fate my house was sent…

I think it was fate my house was sent to me as I wasn't looking for the area and I thank Dan Thomas for sending me it. From the first viewing I knew it was my forever home. Lorraine was so warm and welcoming and she was on the ball all over the transaction from 6th March to 17th May to complete. Regular updates chasing both sides responding on her days off a great employee and an asset to the team. She recommended the Solicitors Burtons and wow Manni was exceptional. The beautiful flowers and prosecco on completion date was perfect! Thank you Tracy and Tommy x

May 17, 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Tracy and Tommy. We wish you the very best in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Dan Thomas & Co. Great Estate Agent…

WeI first met Dan Thomas in late Summer 2023 to discuss selling my house. As we are all aware buying and selling houses is a nightmare.
We now live in a luxury apartment, thanks to Dan and his amazing team. I would not hesitate to recommend Dan and his team to any body who is looking for a great professional Estate Agent

May 7, 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Brian, we hope you are very happy in your new home.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

What can I say

What can I say? - Wonderful!
If you’re looking to sell or buy a property Dan Thomas & Co. is the place to go. When my 94 year old mum went into a care home we needed to sell her bungalow ASAP (care home fees aren’t cheap!) No problem for Dan and his team. Abi, Claire and Lorraine were on it without delay. All were ultra efficient from the start, we were kept updated every step of the way, any questions answered immediately and they were always bright and cheerful.
So here we are, me with my glass of bubbly, mum with her cup of Earl Grey tea and the completion of a stress free journey.
So cheers 🥂Dan, Abi, Lorraine and Claire - you’re brilliant.

Linda and Joan

May 4, 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Linda.
We wish you and Mum the very best for the future.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

Rated 5 out of 5 stars

Excellent service

I have just read through the reviews on Dan Thomas & Co. and am still trying to find something original to say that hasn't already been said.
Dan and the whole team were excellent throughout the process of selling my late mother's home. My communication with Lorraine and Claire was exceptional and their contact with solicitors and the buyer was unrivalled.
Thank you everyone for your commitment to securing the sale in a difficult market.

April 15, 2024
Unprompted review
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Reply from Dan Thomas & Co

Thank you for your kind words Julia.
We are glad we could help you sell your late Mother's home. We wish you the very best in the future.
You know where we are if you, or anyone you know, needs our help.
Dan & The Team

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